Wonga passed loan to fraud team - help

[alwaysneedhelp]

Hi,

Can anyone help please I had some loans with wonga through out 2010 but paid off loan and never used again, anyway after getting into a bit of difficulty I went to stepchange who checked my credit file and came up with a wonga debt of 1569.51 so of course I have contacted wonga who said the loan was from 9/12/2010 and as I had no knowledge of the loan except on my credit file they passed me to fraud department - who are now investigating.

 

What I want to know is if i did owe this money why haven't I heard from them in last nearly 3 yrs?

Are the investigators competent as in will they investigate and not just say no you owe money?

 

Worst case senerio if they say I am liable what do I do its a lot of money and they said original loan was for 500 now its tripled I am really worried.

 

What do they do in their investigation???i

[maroondevo52]

Hello and Welcome,

 

If they say this debt is yours, get them to prove it.

[alwaysneedhelp]

OK but how? Thanks

[maroondevo52]

OK but how?

 

That's their problem.

 

You could always send them a Subject Access Request, they would then have to send everything they have on you regarding accounts and any payments made ect.

But I don't see why you should have to pay a £10 to do this, so I'd wait until they get back to you.

[alwaysneedhelp]

OK will wait but just have a bad feeling regarding them wanting the money regardless . Thank you for your reply I will post any reply I receive from them.

[renegadeimp]

I wouldnt worry. As already advised, it is up to THEM to prove you owe a debt. Dont reply to them, dont respond to them if they ask you for any info, such as date of birth, address etc.

[renegadeimp]

One way to see if it is legit.

 

Demand they provide the bank account number and sortcode for the account they deposited the money into. If it matches yours, go to your bank and get historical statements for that period. Check if it was deposited then go through more statements and see if payments were made to that debt.

 

Do this depending on what wonga say with their investigation.

[citizenB]

Yes, there are things you can do whilst you are waiting for them to investigate - check any bank account you had around that time to establish if funds were deposited.

 

I must admit, I too am surprised they haven't contacted you if the loan was from 2010 ? Meanwhile you should make sure that StepChange neither admit any liability or make any payments to this account until you are absolutely sure.

 

If it is, then I think you need to challenge the interest and charges as they have made no contact.

[alwaysneedhelp]

Dear xxxx,

 

We’ve investigated your claim but couldn’t collect enough evidence to confirm your identity was used without your consent. This is primarily because our verification checks show that the loan was paid into a bank account in your name.

 

To help us investigate further, we need some additional evidence from you:

 

• A bank statement showing the money leaving your bank account.

• Confirmation from your bank that the transactions were fraudulent.

 

To further strengthen your claim, we suggest you report this to the police. Please send us the Police Crime Reference Number and the warrant number of the officer you reported it to.

 

The account created in your name has been temporarily suspended while we conduct our investigation. We look forward to receiving the information above and advancing this case for you.

 

Best wishes,

 

Customer Care

0800 316 6745

Wonga.com

 

 

The above is what I have been sent as I only queried it last night about 8pm this seems to have been a very fast investigation ...... Anyway I am not going through the rigmarole of trying to get statements from 2010 and police so would I be right in thinking I should now send them the prove it letter from here?

 

Any help would be much appreciated and promise to keep the forum updated right through including conclusion - I hate not seeing what happened in the end

[alwaysneedhelp]

OK I hope I have done the right thing as I have now sent the prove it letter from the template from here

[renegadeimp]

Dear xxxx,

 

We’ve investigated your claim but couldn’t collect enough evidence to confirm your identity was used without your consent. This is primarily because our verification checks show that the loan was paid into a bank account in your name.

 

To help us investigate further, we need some additional evidence from you:

 

• A bank statement showing the money leaving your bank account.

• Confirmation from your bank that the transactions were fraudulent.

 

To further strengthen your claim, we suggest you report this to the police. Please send us the Police Crime Reference Number and the warrant number of the officer you reported it to.

 

The account created in your name has been temporarily suspended while we conduct our investigation. We look forward to receiving the information above and advancing this case for you.

 

Best wishes,

 

Customer Care

0800 316 6745

Wonga.com

 

 

The above is what I have been sent as I only queried it last night about 8pm this seems to have been a very fast investigation ...... Anyway I am not going through the rigmarole of trying to get statements from 2010 and police so would I be right in thinking I should now send them the prove it letter from here?

 

Any help would be much appreciated and promise to keep the forum updated right through including conclusion - I hate not seeing what happened in the end

 

Dont bite to that letter. They are trying to get YOu to give them details to validate the debt.

[alwaysneedhelp]

Thank you but I have sent them the prove it letter I am not giving them anything about me a I explained to them only knew of this by credit file they haven't been in touch etc - Just want it all to go away

[renegadeimp]

You should be more worried about identity fraud than just wanting it to all go away.......

[alwaysneedhelp]

True but this is from 2010 nearly 3 years ago which is why I'm not worried about identity fraud as there is only this wonga thing wrong nothing else.

[alwaysneedhelp]

Just to update WONGA called he was asking a lot of questions about the prove it email I sent so I just said I have made my position clear it is now down to them to respond. They said they have called the bank to confirm it was my account the money was paid into - can they do this? Also he sounded like he was trying to get me to say it was mine which I refused and reiterated that he would have to send all details via email as the only knowledge I have of this is from my credit file. Will have to see what he comes back with now as I am not chasing around looking for things .......

[renegadeimp]

Stop talking to them on the phone. See my response in post #11. Theyre doing the same thing to you again but now over the phone.

[alwaysneedhelp]

Yes I have told them I won't speak to them on phone just need to find the no phone call template and will send them that. I let them do most of talking except saying I have no knowledge of debt and send me details to email. Thank you renegadeimp for you help on both my posts you probably think I'm a right idiot but I assure you I'm not just let everything get too much. Thank you for your help.

[renegadeimp]

You should simply tell them in writing only, then hang up. Dont let them start a convo. Just hang up on them, even if theyre talking.

[citizenB]

 

We’ve investigated your claim but couldn’t collect enough evidence to confirm your identity was used without your consent. This is primarily because our verification checks show that the loan was paid into a bank account in your name.

 

Then all they need do is provide you with the Bank - sort code and account number. That way you can confirm or NOT if it is your account .. simples

[alwaysneedhelp]

Yes it would be that simple with a common sense approach but well I will see what they send so far 0 ...........

[sillygirl1]

Don't forget to inform the OFT about this as Wonga are on their list of PDLs who have and are still misbehaving.

[alwaysneedhelp]

I have received Wongas final reply refusing me any information at all ???????/ Help

 

 

 

Dear xxxx,

 

We’ve investigated your case but unfortunately we can’t uphold your complaint because our investigation finds that there is insufficient evidence of fraud due to the bank check confirming a full match. We are awaiting the requested police report and/or bank statement and letter comfirming fraud on your bank account. On receipt we will be able to continue with our investigation. For a speedily outcome, this requested information is paramount.

 

We cannot provide you with a statement of this loan, because due to the fraudulant nature of your report, we can only provide such evidence to the police. Again if you can provide the police crime reference number to us, we can then liaise with the police to resolve.

 

This is our final response but if you’re not satisfied with it, you can refer your complaint to the Financial Ombudsman Service. If want to do this, you can within 6 months of the date of this letter.

 

For more information on the Financial Ombudsman Service, please see the consumer information leaflet found at:

 

http://financial-ombudsman.org.uk/publications/consumer-leaflet.htm

 

If you want a hard copy of the Financial Ombudsman Service consumer leaflet, please call us on 0207 138 8330.

 

The address of the Financial Ombudsman Service is:

 

The Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London

E14 9SR

 

Telephone: 0300 123 9123.

 

Best wishes,

 

 

Miriam Bridgeman

Escalations Team

Wonga.com

[alwaysneedhelp]

Also signed up to another credit checking agency to find wonga has put 23 great big black D's can they do this??

[citizenB]

Did you actually report this to the police ?

 

I think you are going to have to take this to the Financial Ombudsman.

 

Wonga say you have had a loan back in 2010 - they have never made any attempts to collect on it.

 

This has only recently come to light when stepchange were dealing with your DMP.

 

Wonga say they paid the money into a bank account that is connected to me - but refuse to give details of this so that I can check. Meanwhile I have checked my bank account for that period of time and NO money was paid into in the sum that Wonga say was borrowed.

[alwaysneedhelp]

I have been on to FOS they are now taking it over just waiting for their pack which I have to sign and return so we shall see.

 

What I would really like to know though is can a company just put a Default on your account without actually telling you ? FOS read out complaint to me over phone and one was no notice of Default ??

 

 

No I have not been to police as earlier advice stated it was down to them to prove that I had or hadn't had the loan.