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By yellowplum · Posted
Update - Contacted amazon again and they have booked another collection and sent me an email to state the same that it will be collected within three days. I have today issued the letter also regarding this first order rejecting it and requiring collection within 7 days. In regards to the second/replacement order, Bosch confirmed they will collect the item and check it hasn't been damaged. They stated they may or may not replace the top part as it is cosmetic and may not restrict the functionality or use of the appliance. However, they stated that they will test it regardless and if found further faults they will replace it under warranty. I will wait and see what they do They did highlight the fact that amazon should if it is only cosmetic and I am willing to accept this then refund part of it as damaged goods. I will send the second letter out over the weekend so as not to 'confuse' amazon as they seem to get very confused regarding the second order and rejecting that one however I saw your amendments, do I reject this replacement order in the same way and demand they refund it or alter the text to demand a replacement that is undamaged? -
By honeybee13 · Posted
I did see that about the blue colour lending itself to prank videos. I think I saw one or two on Twitter. -
By BankFodder · Posted
Looking at all of this, it seems to me that the FOS decision is based on the fact: that Aviva followed their procedures – and apparently in so doing they acted fairly (extraordinary and very good evidence of how the FOS cosies up to industry). That several letters were sent to your address and the FOS car understand that you would have received them and that apparently in response to a letter sent to your address, the DVLA were provided with various documents which by their nature would have been in your possession. Were absolutely not interested in point number one, but could you explain very briefly points number two and number three. We take it there is no love lost between you and your brother. If the story is to be taken at face value, then we seem to be talking here about domestic abuse. Domestic abuse doesn't necessarily need to be one person knocking knocking around another person in a domestic environment. It could be economic abuse – and it doesn't need to happen simply between cohabiting partners. Maybe you can tell us a bit more -
By honeybee13 · Posted
How are you getting on with the DSAR, TT? And telling Aviva you reject the ombudsman's decision as UB said? There's an order to do these things to achieve the best result. Once that's under control, you can move on to other queries, but the SAR could bring out information that you didn't know before. HB -
Apparently/allegedly/rumoured to be that the popilist Tory blue background chosen was already being used by pranksters as a very effective blue/green screen background, with one having Palpatine (Darth Sideous) in the background overlooking his padawan Johnson on the podium .. Smacked Johnson straight in the ego and had to be canned excuse me while I change my wet undies ...
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
- 32 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
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BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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