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Injured in ASDA supermarket by staff member & trolley - advice on further action


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Hi, i wanted some advice

3 days ago i was walking around my local supermarket when i got banged in my left hip when i turned round

there stood a staff member with a big metal flatbed trolley,

 

i was in alot of pain

 

she apologised

 

she said she had seen me but gathered i would of moved by the time she turned the flatbed trolley,

 

i walked off and stood hoping the pain would subside which it didn't

 

I sought a member of staff telling them what had happened,

he advised me to go to customer services,

 

i did while in alot of pain

they got a a first aider which took a while to arrive

who then took me to the first aid room and applied some ice on the area,

 

a manager came in and took details when they were finished

they said i could go,

no offer of assitance with helping me with the rest of my shopping,

 

i will also add i had my young son with me,

 

when i got back i emailed asda to complain

not just about the staff member who clearly was so much in a rush she took no regard for someone stood there

but also the way i was ushered away after.

 

Then this morning i get a letter saying sorry and a £10 gift card!!

 

i went to the doctors who said i need to be on painkillers as its the muscle i have hurt,

i am still in pain with this, it is causing me to hardly get any sleep!

 

i can't drive as i am on co codamol, and i am a care giver for my dad so i am having to seek help with this also!

 

Sorry for the rant :(

 

i am trying to find a way forward,

 

i have suffered enough but i was just glad it wasnt a younger child or elderly person who was in my position

and them to send me £10 to be honest is more of an insult.

Thanks in advance

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