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tnook

Very Old Barclaycard Charges

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Thank-you!!! :)

 

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Realise it's the bank holiday weekend. Just wondering if any of the site team had any advice?

 

:)

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Well it is what it is...you wouldn't expect anything else....obviously they are going to deny that they have not complied.Should you now wish to proceed then your task is to prove otherwise in your witness statement.

 

Andy


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7 hours ago, Andyorch said:

Well it is what it is...you wouldn't expect anything else....obviously they are going to deny that they have not complied.Should you now wish to proceed then your task is to prove otherwise in your witness statement.

 

Andy

tnook, is this do-able?

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On 27/05/2019 at 14:45, tnook said:

Realise it's the bank holiday weekend. Just wondering if any of the site team had any advice?

 

:)

 

I have a look through this thread but I have seen the defence that they have supplied. Have you got a copy of the bank's retention policy?


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Just to give you all an update. Nothing much has happened. Still waiting for a date and time for the mediation session.

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If you are going to mediation, don't forget that there is no basis on giving any ground if you consider that you have the right on your site. Mediation is not about compromise – unless your position is weak. If your position is strong then simply stand your ground and give no quarter. Then later on you will be able to say that you did agree to mediation.


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Thanks Bankfodder. The problem I have is that they are sticking to their line of not having the data. I don't have a way to prove that they do.

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Then you need to ask them to explain why they have breached their stated policy for data retention.  Also ask them to commit themselves that they do not use some other data storage service/archive.  If they refuse to confirm then you might then say that you will proceed to a hearing -although could be risky.  You could tell them that if you withdraw the case it will be on the basis that they agree in writing that they have breached their own policy.

I'm afraid that I haven't gone through the whole thread or refreshed my memory of it


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Ok update. I called the mediation hotline to book the mediation session and it’s a no go.

 

Although Barclays asked for it to go to mediation. They just declined and asked to proceed to court. 

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I expect it was just a tactic to make it look as if they were willing and also to test your resolve.

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So frustrating. I estimate about £20k in charges and interest in those ‘missing statements’  

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I’m in the same boat, HSBC have proved that they have contradicted their own privacy policy but won’t admit it and have stated they won’t discuss it anymore.

Bankfodder, if tnook does get them to admit they’ve breached their own policy, how will this help, please?

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