Very Old Barclaycard Charges ***Settled by way of Tomlin Order***

[tnook]

Found this interesting site at Barclays:  https://www.archive.barclays.com/

 

“Barclays Group Archives are home to the records of Barclays PLC and its predecessors, dating from 1567 to the present day.”

 

Suspect it’s more historical than customer records.

[craigten]

Only one way to find out?

[tnook]

UPDATE:

 

Just received an email from BC's solicitors. A very courteous lady I must say.

 

Quote

Dear tnook, 

 

Thank you for your email.

 

The Bank should be in a position to send the documents to you next week.

 

Would you like these sent by email or post? In any event, the password will need to be sent to you separately via post.

 

Kind regards

Courteous Lady Solicitor

 

Now either:

  a) she is just repling to my question about when the bank would send the documents, in which case she is none the wiser.

Or hopefully:

  b) BC have called her to confirm the data will be on its way.

 

Stay tuned....

Edited May 2, 2019 by tnook

[slick132]

My take on this now is that the Litigation Team are in control and you'll get the info you're after soon.

 

This doesn't look to me like the BC Data Team are still dealing with you independently.

 

Fingers crossed .............. 

[craigten]

The mention of a password suggests the data they’re sending might be on a data CD so could be microfilm / microfiche.

What do you think?

[tnook]

Not sure how big the file will be since it’s 5-6 years worth of statements that are missing. If they are email it, I expect it will be a compressed PDF file or series of files. IF they are sending anything. I still expect this to end up in court.

[craigten]

It almost seems to good to be true, doesn’t it,

[tnook]

Update: 

 

Received a standard computer generated letter from Barclays saying they had received my Data Access request and were processing it.... do they know there’s a deadline?

[tnook]

Update: Email from BC’s solicitor just arrived.

 

Quote

Dear tnook,

 

The Bank is collating the documents ready to be sent to you. The Bank estimates that the documents will be sent out to you today, followed by a password sent separately in the post, for security reasons.

 

Kind regards 

Courteous Solicitor

 

 I am dying to see what they will be sending. Will keep you posted.

[craigten]

Me too!!!

However, I’m still curious about this password. Have they said it’ll be on a data DVD or thumb drive / digital format? Because, to me, this points towards microfiche?

[tnook]

No they said they will email the documents/data in an encrypted format and post the password separately for security.

 

But yes if they are sending anything useful I expect it will be scans of microfiche.

 

Update: Email from Barclays Corporate 

 

Just received an automated email from the Barclays Corporate Information Access Team. Looks like there is a secure area at Barclays with the data or a letter. Need to wait for the passcode to arrive in the post before I can access it.

 

Will keep you posted.

 

Quote

Barclays Secured Message: New Web Messenger Account Created and Message Received

 

You have received a PGP Universal Secured Message from:

[email protected]

Access to this message requires that you know the passphrase set by the sender. Once you have contacted the sender for the passphrase, click on the link below to read the message. Future messages from this sender may be secured without this step.

 

 

 

Oh this is amusing. I just got another message:

 

Quote

Barclays Secured Message: Web Messenger Account Over Quota 

 

You would have received a PGP Universal Secured Message from:

[email protected]

However, PGP Universal is already storing too much mail for you.  To erase
the old mail stored for you on PGP Universal, please click this link:

 

I haven’t gained access to the secure area but it’s already over its quota. I don’t think it’s just one letter. They haven’t thought this through.

Edited May 8, 2019 by tnook

[craigten]

Are you going to do what they ask and erase the ‘old mail’? Lol 

[tnook]

LOL

 

I just forwarded the mailbox warning to the nice solicitor, so that they are aware.

[tnook]

Update: Email from their solicitor

 

Quote

Dear tnook

Thank you for your emails. I have been advised that a few of the smaller files have been emailed to you, this includes the covering letter, PPI report, customer profile, statements and first complaint file.

Some of the remaining data has been sent by hard copy post which will arrive by 1pm tomorrow. This includes all correspondence and second, third and fourth complaint files.

Finally, as some of the remaining files are very large, they are difficult to send by post. Once you access your secure inbox with the password, you can move the files to your computer to create more storage room. Catherine Gregson will arrange for the remaining files to be sent to your inbox.

The password for the files has also been sent by post.

 

 

This is a little worrisome. I didn’t ask for a PPI summary. Have they just re-run the GDPR request from last year again and are going to send me the same 15 cm thick pile off data with the bits missing that I have been asking for.... The suspense.....

Edited May 8, 2019 by tnook

[tnook]

Just had an alert from my ‘Ring’ doorbell. Postman was trying to deliver several signed for envelopes. Will need to pick them up from the Royal Mail depot tonight when I get back from work.

[craigten]

This tension is killing me ;))

[tnook]

Update: Cheeky email from the nice solicitor

 

Quote

Dear tnook,

Royal Mail attempted to deliver the packages of data and passphrase by post today. They have left a calling card for you to pick the packages up at the local post office or to contact them to arrange a delivery time which is suitable for you.

I have been advised by the Bank that your passphrase has also been sent via first class post, so you should have received that today. If you open the files in your secure inbox and save these to your computer, this will create room and the Bank can then arrange for the remaining files to be sent via email.

We note that the Bank's defence is due 13 May 2019. We have requested that you discontinue your claim and you have agreed so long as you receive the data. Please can you confirm whether you are willing to discontinue prior to this?

If you are not agreeable to discontinuing having not received the data, pursuant to CPR 15.5, the parties are able to agree an extension of up to 28 days for filing a defence. Please confirm whether you are willing to consent to an extension of 14 days. We do not consider that it is proportionate in the interests of time and costs for the Bank to file a defence where the matter can be resolved without formal court involvement. If you are agreeable, I will notify the Court immediately.

Kind regards
Nice solicitor

 

 

I replied:

 

Dear Nice Solicitor,.,

I am at work at the moment and not at home. I will pick up the packages this evening and if everything is in order I will happily discontinue the case. 

Thanks for your help.
Best wishes,

tnook

[Old Cogger]

interesting to see if you open the copy encrypted I use many a tool and not one opened any, hard copy after numerous interventions by ICO

[tnook]

Update: Didn't get the letters sent by post, missed the post office closing. Have accessed the secure online area and read the documents.

 

Not good. Basically it looks like they have just run a GDPR request again. They even wrote in the covering letter they are sending the data again. Again they say they can't find older statements.

 

[dx100uk]

pdf only please

[tnook]

That makes redacting my details a pain.

[craigten]

If you use a screenshot option to take a snapshot of any relevant pages, you can use any basic programmes (you’ll have one on your computer) to erase any details - use rubber, draw a rectangle over them, etc.

Then use an online site to convert to PDF...they are usually easy to find?

[tnook]

Letter from Barclays attached as pdf

 

 

 

barctnook.pdf

 

I wrote to the solicitor, who has been pushing me to discontinue the case or grant them a further 14 days extension. The deadline for filing their defence is Monday 13th May.

 

Edited May 9, 2019 by tnook

[slick132]

BC refer to info provided on 4th July 2018. 

 

Is this the same info provided before and NOT the missing data you require.

 

Please let us know ........

 

[dx100uk]

1 hour ago, tnook said:

 

That makes redacting my details a pain.

no it doesn't 

you scan in JPG

redact things in a paint/photo prog

then convert the lot to one PDF

it tells you how in upload

and even recommends websites to use.

 

dx