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Broadband and landline switching 'to be easier'


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A new bank-style switching service that should make it easier for some people to change phone and broadband providers is to be introduced in the UK.

 

Regulator Ofcom wants a system where a customer only needs to contact the new provider in order to switch. That firm will then deal with the whole process.

 

This is a similar operation to the way the bank account switching process works.

 

The new service should be in place by early 2015.

'Clear and simple'

The current system requires a customer to contact their existing phone and broadband supplier to cancel their contract, as well as signing up to the new provider.

 

The regulator said that this gave too much control to the existing supplier.

 

"It has an incentive to delay or disrupt the transfer," an Ofcom spokesman said.

 

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