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    • I do love your straight forwardedness sometimes Yes i will keep fighting back , do i stand a chance ?? hopefully   I do get anxious and ramble , i am worried they'll try and get an eviction date if i do not up my payments as i have broken the SPO due to covid , which is understandable but the payments should increase to cover the covid break as with every other mortgage . I am hoping that i have time before they try and pursue things thats why i wanted to write back to them?  
    • Latest Spreadsheets - PPI Claims and Charges Claims - Dec 2011 - Payment Protection Insurance (PPI) - Consumer Action Group   court date ?? now what are you dribbling on about? where are you getting all these silly ideas from?   please ignore everything from them, get on with fighting back
    • I have been around a while I am just mot the little activist I used to be and allot has changed over the years, companies are not as quick to take responsibility as they used to be.  I called them and quoted the consumer act, they seemed willing to refund without further delay but llike I said they have nw lost my item, I wait see what the manager has to say.
    • Hello, welcome to CAG. People should be along to advise you later.   I've popped some extra spacing into your post to make it easier to read for the advisers who can help you.   Is this the firm you're talking about?   https://www.sehbac.com/show-centres/ipswich/   Best, HB
    • Hello We have an issue with our Double glazing I will try and detail the issue we have.   We moved into our property in January 2017 and against our solicitor's advice (that double glazing warranties are not worth the paper they are printed on) we transferred what we thought was the warranty into our name. We now know that we only transferred the insurance on that warranty.   Toward the end of 2020 we were finding it  difficult to keep our living space warm and having checked that the trickle vents and windows were closed properly, we discovered that the wind was coming in through most of the cover strips on the windows and where it meets the walls and sill also light could be seen from outside through the cover plates, I confirmed this with a candle flame which bent at 90 degrees such was the draught, thinking that this was a small failure of the adhesive in the trim I wiped it back to see if any remedial work could be done and the trim came away, at that point it became obvious that the aluminium support and unit joining bar, had been installed off centre, so the trim had been butchered to make it just cover the gap but not enable a seal.    15th January I contacted the installing company by phone who having found the original file informed me that the warranty was not in my name and I would need to pay £150 to transfer it, this was confirmed in an email, and that once paid, a surveyor would be sent to assess the windows and ensure that they had been properly maintained,  if they felt that work would be required, the parts would be obtained and the work carried out, I felt that without giving the company the opportunity to rectify the problem we could not move forward so payment for the Warranty transfer was made the same day.   19th January surveyor arrived to assess the windows and having looked at the problems agreed that it needed rectifying, he told me he would report back.   22nd January an email arrived at my email address with the previous owners names attached, informing us that the parts had been ordered and usually take 1-3 weeks, once they have been received we will be contacted to arrange a date to carry out the remedial work. Should the parts take longer than usual I will be contacted to advise.   15th March I emailed Holly Baldwin, SEHBAC Customer Service Administrator and asked to be brought up to date on the progress of the replacement parts, I informed her that to gain some relief from the draughts coming through the windows, I had taped over all joins and whilst this had offered some respite, the tape at times acted like a reed and it sounded like the wind section of an orchestra tuning up, which was not comfortable.   18th March I received a reply stating that having to work with skeleton staff in the factories was building on the backlog they were currently having, if they get a date from the supplier, they would be in contact, if not they would be in touch once they have received the parts to book a remedial with their engineer, they have had some progress getting orders in recently. I was thanked for my patience.   We are now 9 weeks since last contact, and 18 weeks since the surveyor decided that remedial work was required, and to exacerbate the issue with the winds we have had over the last few months it has become clear that the seals around other double-glazed units installed at the same time have failed and what we thought was household dust was in fact brick dust blown in through the gaps.   I would like to know what my next move should be, should I have all units independently assessed, should I approach the ombudsman. any advice would be gratefully received as we are spending extra to keep the property warm. and at this stage have lost a further £150.
  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 33 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Why I Blew the Whistle on ATOS Fitness for Work Test

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Very interesting article in the Guardian this is the link:



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  • 1 month later...

This whole thing is utterly shocking... It shows me how cruel politicians are. Of course they talk the talk at election time and 'spin' versions of events but ultimately they don't care about Joe Public do they and this atos thing is the classic example of where the average person stands. Sorry for the doom and gloom in my post but this has really got to me.

Edited by honeybee13
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  • 4 weeks later...

""The trainer says: 'If they can walk from one room to another, they can walk 200 metres, which means they won't score any points [on that section of the assessment]'," he recalls. "I said: 'Well, one room to another is not 200 metres'. I wanted to know how they worked that out, and there was no explanation forthcoming.""


This is very interesting as my current DLA appeal is arguing against the fact a visiting doctor said I can walk 200m, she seemed to make that assumption based on the fact I walked into my living room which is actually about 5m.

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Check out the Training Manual on the net for HCP's. It gives a real insight into what really is expected from HCP's and what they are assessing.

Re: Your walking distance. If you can rest and then continue, then it might infer that you can walk the 50m or more with rests. Being "unable to continue due to severe pain or discomfort". Means that you CAN'T CONTINUE. regardless of intent.

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Check out the Training Manual on the net for HCP's. It gives a real insight into what really is expected from HCP's and what they are assessing.

Re: Your walking distance. If you can rest and then continue, then it might infer that you can walk the 50m or more with rests. Being "unable to continue due to severe pain or discomfort". Means that you CAN'T CONTINUE. regardless of intent.


Hello russg and congratulations on your first post. :) Thank you for this information.


If you would like to PM me a link to the online guide, I can have a look at adding it to the thread. [You don't have enough posts to add a link yet.]


My best, HB

Illegitimi non carborundum




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