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Brain teaser - Charges for being 1p overlimit?


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£90 is the maximum monthly charge for referal charges (ie 3 or more PAID items that take you over your limit)

£28 is the maximum "maintenace charge" each month (if you are ever over your limit)

£38 unpaid charge per item that is unpaid so if you had 1000 items bounce in a month you'd be charged £38,000!

 

 

Bounced DD = Unpaid Item Charge of £38

DD Paid (ie not bounced) when there are not enough funds = Referal Charge of £30 per instance the bank has paid a DD when there are unclear funds up to a monthly maximum of £90

 

In the example I gave the item is not paid (ie bounced) so there is an unpaid item charge. Referal charges are only incurred when the bank pays the item (ie doesn't bounce it)

 

Yeah charges are deliberately confusing not all staff seem to understand them so i can see why customers struggle with them. This helps the bank as less people understand the charges so are less likely to challenge them successully in the traditional way.

 

By the way I've a whole thread about how the charges are worked out, its called "how we calculate charges" or something like that (you can find it in "a word from banks") have a look there if it helps.

(Yes I work for a bank but am here to help! Please be nice to me! :))

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  • 12 years later...

This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

(Yes I work for a bank but am here to help! Please be nice to me! :))

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