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    • There is no sample letter for this kind of thing. All the very circumstances are generally speaking so dissimilar – that you need to make your own letter. I have no doubt that Hermes has a complaints process and that is what you need to engage with. I'm not saying that their complaints process is any good. In fact as far as I hear, it is rubbish – but you need to begin it and to make sure that you keep copies of screenshots already emails or letters so that you can show that you have raised a complaint with them and after waiting a reasonable time, say, 10 days to 14 days, you gave up or else they declined your complaint and then you decided to start taking formal action.  
    • Hi    I’ve spoke to my GP and they said they’ve been told by the government not to hand out any letters for people and I need to go onto the government website and I can get a letter of there.    I’ve searched all over the website and can’t find anything but the template for the exemption card I already have.    It makes clear on the website that you don’t need to proof any medical exemption but the police and shop keepers clearly think otherwise.    I don’t no if I’ll have an argument now since my doctor won’t even see me so I can proof my anxiety. I don’t fancy paying solicitors fees if it has to go to court. I’d struggle paying the £200 fine at the moment let alone anything else.    I’m going to ring CAB today and see if they can help in anyway. I think it’s likely I’ll end up paying but I really don’t think it’s fair as I followed the rules the government set.    If I do have to pay it is there anyway I can pay it in instalments or convince them to still give me the £100 discount? I’m not a solicitor so I’ve needed more time then two weeks to figure out were I stand.    Thanks  Andrew 
    • If i was to contact AX today and tell them a family member can loan me the money for a new car so the hire car can be collected . i could see what they say to this. Is this a good idea?
    • I am sorry i find this forum bit hard to navigate can you please provide me the link where i can see any sample complain letter, so the letter text i sent in my previous post is not a complaint letter?   Secondly i don't mind at all if you are correcting me, English is not my first language and it is much appreciated that you correcting me, i have found the correct word "tampered". Thanks  
    • Young Professional Preparing For Your Future: the free new virtual learning programme for young people aged 14 - 16 from Youth Employment UK View the full article
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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failure to pay and display Railway Station


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Hi, I have recently been sent a Final Notice to owner/keeper/hirer under Railway Byelaw 14.

The car park in question has a new feature, that you can book and pay for your ticket online, I had been doing a combination of this for the past few weeks, I had to run for the train to make it, and was trying to regulate my breathing, and stop sweating before I bought my ticket, I purchased a book of 10 tickets which I still have 4 unused, the email I received with them stated that they were not valid on that date, so I attempted to purchase an additional ticket, however, I was unable to do this due to a very patchy internet connection as we went in and out of tunnels, I then arrived at the office, and again forgot to buy a ticket, it wasn't until I was on my way home that I remembered. I attempted to purchase the ticket online (there is a new fangled system where you don't have to display the ticket; you just need one registered to the car registration, and the cameras register as you enter and exit the car park). This is similar to the ANPR systems a lot of company's employ. However within 15 minutes of my arrival I had already been given a ticket. I was trying to pay, and could show that I had attempted to purchase, I decided I would ignore the ticket as most people appear to suggest, and that as this was a contract issue, I felt it was unlikely to go to court, and that if it did, I could bring in the following arguments, and at the very least agree to the £6.50 in lost revenue; detailing that I had been allowed previously to purchase the ticket after arriving, to complain that a railway company can charge me 400% more than the original £6.50 daily charge. I would refuse to pay the fine as they already receive over £600 per month from me. When their trains are late, I get £3.50 back. unfortunately now it does appear they are arguing it is civil, and that they are planning on taking me to the magistrates court. The original ticket was produced via their parking managment company, but this final notice comes from the train company itself, acting as PCN Debt Recovery and Prosecution Service. Do I take this on the chin or fight it? (I refuse to park in the station car parks again) It makes me warm inside knowing that for the sake of £165, they lose £1000 per year. Please advise.[ATTACH=CONFIG]45603[/ATTACH]

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Civil cases are heard in the county court, the magistrates court is for criminal matters. Now, railways are a funny situation for private parking because they use the Railways Act to claim you are trespassing on railway property but like to charge you for doing so as a breach of contract or civil tort because that way they gets pots of money rather than you just getting a criminal record and no money for them.

I would challenge the penalty as you had purchased the required ticket-ie paid the prescribed fee for parking and thus not in breach of contract. Did you get an explanation for why your prepaid tickets werent valid? If so, were the trems and conditions made clear to you before you purchased these prepaids? If the answer to those questions is yes then you should probably cut your losses and pay up but if the i's werent dotterd and the t's not crossed then at least appeal to the railway company and argue that you had paid so the penalty applied was unfair.

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