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Gift scotland experience certificate forfeited


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:???::???: am looking for some advice, as to where i stand with a gift certificate as a present, i have gone on to book this and received email from them, which was my experience boarding pass

 

copy and pasted on here

 

Voucher number: EXP669-********

Participant name: STEPHEN SANSUM

Experience: The Tank Driving Experience, Stirling

Booking date: Sunday, August 4th, 2013, confirmed

Booking time: 2:00PM - 3:00PM, confirmed

Location: Stirlingshire

 

 

Participants: This voucher entitles one person to the experience

Experience duration: Experience duration 1 hour, drive time over 20 minutes

Weather: Can be done in most weather conditions

Restrictions: Minimum age 16. Driver height over 5 ft. Season runs April - November

Spectators: Welcome to observe from the viewing gallery. Refreshments available onsite. Spectators can ride in the tank for £5 (payable on the day)

Validity: This voucher is valid for one year from the date of purchase

 

Important Notes

 

** Location This event takes place at Absolutely Scotland, Gateside Road, Cambusbarron, Stirling. ** Directions Please see this map link to the exact location: tinyurl.com/abscotland. Please DO NOT use sat-nav to find this venue as the postcode is approximate. Please familiarise yourself with the location using the detailed directions at http://www.giftexperiencescotland.com/tankdriving_directions.pdf ** Time Please arrange to be at the venue no less than 15 minutes before the booking time stipulated. Failure to arrive on time may result in you missing your booking slot. ** Clothing Please wear sensible, flat shoes for this driving event and dress warmly, even on sunny days. Please bring one form of ID with you on the day. ** Weather Should this event be cancelled because of weather then we will email you. Please check your emails before departing to the event.

Experience Supplier & Venue

Absolutely Scotland Tank Driving

Absolutely Scotland (Tank Driving)

Castle hill, Cambusbarron

By Stirling

Stirling

FK7 9QU

Please make sure that you are familiar with the location of the experience venue. Get driving directions by following this link.

 

i have read this and the important notes box, then under this box is another with the address and a link to follow for getting directions, although in the important notes section it has an address, which has to be copied and pasted to get to, i have just presumed the link they have enclosed for the directions is the same thing, so i have followed their link and printed out the directions, directions through google maps, and i have followed them online right to the destination end, where you see some 4x4s training ground, and these directions have pointed this out to be the location,

 

on arriving here their is no clear signs for the driving experiethere isnce, and their fore i have gone to the club shop and they have explained the woman is further down the road on the right along a dirt track, needless to say i never found this gate or dirt track, after an hour trying to find this place i have given up, a couple houses i have stopped and asked at knew it went on somewhere in the area, but were not sure where exactly it was.

 

when i have copied and pasted the address in the important notes it is different instructions, where it does take you to the same spot where the 4x4s were, but a closed gate has to be opened then down a long dirt track, although at this spot there is no signs or indications to this,

 

i have found the boarding pass a bit confusing as it does tell you to follow this link for directions, maybe my own fault for not coping address and pasting, as they now say i missed my slot and nothing can be done, therefore my voucher is now spent,

anyone know where i would stand on this, thanks for any advice

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Vouchers are a terrible idea at the best of times and you have been clobbered by something that should have been forseen by the venue. I take it that there was no mobile phone number for a point of contact on the site? If not then this is a poor show from the organisers and I would be making a complaint, firstly to them and secondly to trading standards. The latter wont get you very far but if they have several complaints about the same problem then it can be argued that the company is not fulfilling its obligations in its provision of the facilities offered.

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