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T-Mobile Overcharging

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Hello all


I bought a contract with T-Mobile in January for £26 per month. For the past seven months they have been overcharging me by £11 pounds per month. Yesterday I complained in store and they said that they had fixed it and now it was back to its original price. However, the online system still does not show this change. Furthermore, the customer services told me to fax my demand for a refund to a non-existent fax number. What can I/should I do?

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