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ebay shop refund not full


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H i I purchased an electric golf trolley from an ebay shop. The trolley was faulty and they sent out some parts for me to replace. Trolley still faulty so they sent me a new trolley chassis, this lasted one round before packing up. To send both trolleys cost me £43 postage. The company only sent me a refund for £171 ( purchase price).

This was sent through paypal and because its over 60 days since purchase it hasnt been paid as a refund so I will be charged on that money. By my reckoning i'm at least £50 out of pocket can anyone suggest my next move ?

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Hi

I Take it you are out of time regarding Ebays resolution rules. When you first contacted the seller, did you use the resolution centre or did you contact the seller directly?

 

Under the distance selling regulations I belive where an item is faulty, the seller should be responsible for the return postage and you should take this up with the seller.

 

Others will (hopefully) see this and give more detailed advice

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