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Hi I have not been on here for a while, but could really do with some advice. I will not drag out the whole tale.


I have recently been mis sold a telecoms lease. Thankfully I took my complaint to the Ombudsman and they have found in my favour. The problem is the Ombudsman can only award me £ 5000.00. and to get out of the 7 year lease it is going to cost more like £ 7 to 8000. The Ombudsman has given me 28 days to except there offer but have also stated I should be put back into the position I was in before the mis selling took place, but they cannot do this as it is over the £ 5000 limit.


Should I except the Ombudsmans offer and pay the remaining money myself or should I use the information from the Ombudsman and take the offending company to court to clear the whole debt.

Any info would be greatly appreciated. Thanks Jean

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I would personally go through the court route. the £2000 - £3000 shortfall would make it worth my while, and with the documentation from the Ombudsman and them siding with you, I'd say it's a slam dunk case.


Can the Ombudsman not make an award AND cancel the contract?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


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Hi Locutus, many thanks for your reply. The Ombudsman have asked for the lease to be cancelled and the phone system removed but, the costs to do this go over the maximum payout they can award. They found discrepancies in the paper work, dates and signatures ect and we were not provided with information at point of sale ect ect. I am confused as to why after being found to have mis-sold the service and the lease the telecoms company are still leaving me liable for the 7 year lease . I am worried that if I do not accept the decision as a full and final settlement I will be out on my own.

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