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Barclays ruined my holidays


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Hello,

my story starts that I've opened barclays account few years ago, but didn't used until 3 weeks ago when I've decided to use barclays account for my holidays. so I went to my branch, asked to resend me my pin which I forgot long time ago, apparently at that moment they didn't have my new address, so changed my address as well, plus put 700 pounds to my account for holidays.

 

 

Holidays started ok, went to France for a week, so had to pay just for camping, it went through. After went to Lithuania where all problems started. Tried to pay with my barclays card and my card was rejected, so called them from abroad, of course call price was high and had a useless chat with them for 1.5h, they just told me my account is closed, why? - didn't answered. so I've explained them that they leaving me on the street without shelter and food, but they said sorry, that they cannot do anything and I have to come to branch when ill be in UK and then I can collect all my money.

 

so question would be: is it possible to claim, get money back for phone calls (should be around 100 pounds) and as well moral or other damage they made for my holidays?

 

thank you in advance!!

Edited by citizenB
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To me, it sounds like they put a block on the account, as it hadnt been used for years, then suddenly 700 went into it and it was used abroad. The only way really to unlock the account is to provide proof of who you are. I had the same issue in 2011 when i went to the USA for a month, and used a savings acount with a debit card, that i hadnt used for almost a year.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Hi Andriuska and welcome to CAG

 

Have you returned from the trip yet. If so, have you visited the branch and asked for an explanation.

 

Have you been given any information about why your card was blocked.

 

Did you inform the bank that you were going abroad and mention the countries involved.

 

In case you want to take action against the bank, you should keep all communications in writing from now on.

 

:-)

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