Cant get through / have now / sorted

[tezza1234]

Ok i realize im leaving it a bit late but im still before time. Am phoning up to renew tax credits, am on phone going through options for 3-4 minutes on the automated to then be told, we cant help you at the moment, please call back.

Ive had this message since yesterday am and again today, I have tried to call over 30 times in last 24 hours. Its to late to send form in post but as it can be done over the phone i wasnt to worried about this.

 

But why leave me pushing buittons for 3-4 minutes to then say, we cant help at the moment, please call back.

 

As i said i know im cutting it fine, ive had soo much going on, but im still before time and cant get through. This is a joke. what are they playing at

[deannatrois]

I am afraid this is the way it goes with Tax Credit renewals for a week or so before the renewal time limit. It only happens to you once.., u never let it happen again.

 

You'll just have to keep trying. You should get through eventually.

[antone]

Yes, this is a very busy time for them, and they don't really have enough staff. They can't take on more people either, because there's a public sector hiring freeze.

[Mr.P]

Do you have a HMRC enquiry office nearby ?

If so, pay them a visit and see if they can deal with your questions face to face.

[Sparks_]

can It be done online?

[tezza1234]

Ok i realize im leaving it a bit late but im still before time. Am phoning up to renew tax credits, am on phone going through options for 3-4 minutes on the automated to then be told, we cant help you at the moment, please call back.

Ive had this message since yesterday am and again today, I have tried to call over 30 times in last 24 hours. Its to late to send form in post but as it can be done over the phone i wasnt to worried about this.

 

But why leave me pushing buittons for 3-4 minutes to then say, we cant help at the moment, please call back.

 

As i said i know im cutting it fine, ive had soo much going on, but im still before time and cant get through. This is a joke. what are they playing at

 

Im usually good and well within time but your right, wont be leaving it that last again phew

[tezza1234]

can It be done online?

 

can't be done online. telephone or post only

[tezza1234]

have got through and sorted thank god

[Helen2264]

problem sorted!

[tezza1234]

problem sorted!

 

Yep, now just the other 999 to sort out