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I recently returned a ceramic sink to the supplier (all agreed), the sink was sent back via a in the same packaging it arrived in, labelled "Ceramic- Fragile". I had to arrange my own return as the supplier stated they didnt do collections. (later found this not to be the case).

 

The sink left me in tact, it arrived very broken. The courier said they were not liable, the supplier said they will not refund due to the damage.

 

Where does this leave me?

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Was there any insurance taken out with the Courier ?

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The courier is liable. Who was the courier. You could get them on their insurance.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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No extra insurance, I have done battle with the courier and quoted their goods in transit insurance to them but will not move on it. (Usual case with couriers I have found).

 

"We have had a response from APC’s Insurance Manager. He confirms that our conditions state that the goods mentioned within the Conditions of Carriage are only covered if we agree in writing before transit that we accept liability on such goods. These travel at owners risk from start to finish."

Edited by samsmam
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So basically their insurance manager said they dont have adequate insurance to cover goods in transit?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Their conditions state

 

the loss, mis-delivery or damage is occasioned during transit and is proved to be due to the negligence of the Carrier, its servants, agents or sub-contractors;

 

 

Which to me, reads that they are responsible. I am going round in circles with them. The courier business seems to be money for old rope, they take our money and sometimes deliver, sometimes dont, but NEVER payout.

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