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    • Top paediatricians have written an open letter to government about children going hungry and supporting Marcus Rashford's campaign.   https://www.theguardian.com/society/2020/oct/24/open-letter-from-uk-paediatricians-about-free-school-meals
    • It's not worth appealing because ECP won't listen, unfortunately, plus you can give the impression that if they lean on you, you'll pay them money when you don't need to. The only time we normally advise writing to them is if you get a Letter Before Claim/Action.   Best to say nothing for now and if you do get a LBC, we'll help you to draft something. Have a read around some other parking threads and you'll get an idea of how these people operate.
    • Thank you. Is it worth replying to say why I was there and that I feel it’s a bit disproportionate?   had I known I’d have paid the original £1 but I was so worried about getting into a space without crashing!
    • I had never done it and I was afraid. I have done it now. The meter is mine.
    • How younger is 'younger' and how many is 'many'?   I'm not sure of the numbers raw numbers themselves but look at cat 4 figure 5 which is deaths by age group relative to population. Obviously ignore influenza and pneumonia.   https://www.ons.gov.uk/peoplepopulationandcommunity/birthsdeathsandmarriages/deaths/bulletins/deathsduetocoronaviruscovid19comparedwithdeathsfrominfluenzaandpneumoniaenglandandwales/deathsoccurringbetween1januaryand31august2020   The category for deaths for under 65s is almost invisible.              
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Premium Rate Text Message Charging - £150+ Lotto by Text - **REFUNDED IN FULL**

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A bit of advice needed please (for my mother, not me)


My mother came to me last week, after receiving a bill of £103 from o2 for her contract phone,


when i looked into the bill, online,


i noticed that there was premium text messages from Lotto by Text, at a cost of £3.50 each,

this month there was £22.50 worth of text messages,

I contacted O2 and they found text messages going back to November of 2012, at a cost of 127.50 + Vat @20% Total Cost £153.00


I contacted Lotto by text and asked for further information,

they have told me that on 26/11/2013 a text activation was sent back to them from the registered number,

thus agreeing to the terms and conditions, and a contract was started.


My argument is that the first message she received,

she believes was in relation to a free text message about the lotto number each week.


She has never replied to a message for them,

nor has she been entered into any lotteries,

or had any winnings or such from them.


They did agree that they would stop the service immediately,

and would be in contact with a letter,

and an offer of goodwill in relation to the amount of charges,

and the length of time they have been received.


This morning, she received a cheque for £20.00.


Personally i believe this to be an insult compared to the £153 they have earned from the service,

out of which, my mother has not gained anything whatsoever,


do i have anything that i could go back to them with to get a larger refund from them?



Knowledge is Power

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some background.


The company behind LottobyText was Marketing Craze Limited.


On 06 December 2012 they were fined by the Regulator (PhonepayPlus) £250,000 and ordered to refund all complainants.


PhonepayPlus don't allow links but here it is.



Marketing Craze recently changed their name to Bitstacker Limited.


On 2nd July PhonepayPlus launched an Emergency procedure against Bitstacker.



Emergency procedure investigation

2 July 2013


PhonepayPlus, the UK regulator for premium rate telephone services, has launched an Emergency procedure investigation under paragraph 4.5 of its Code of Practice (Twelfth Edition) (the Code), following internal monitoring conducted by PhonepayPlus. This monitoring evidenced affiliate marketing that appeared to utilise a form of malware known as ransomware to lock consumers’ internet browsers and force them to interact with online offers which directed them to the Level 2 provider, Bitstacker Limited’s “lottobytext” subscription service(s).

Bitstacker Limited has been identified as the Level 2 provider responsible for the service. A Tribunal will decide whether the service is in breach of the Code as soon as is reasonably possible after PhonepayPlus has received a response from the Level 2 provider to its Emergency procedure breach notice, which is to be sent to Bitstacker Limited in due course. The service has now been suspended pending conclusion of the investigation and a decision by the Tribunal.

In the meantime, other providers are reminded that enabling this service, or any other services that operate in a similar way, may result in breaches being raised against them.


Update to Emergency procedure investigation against Bitstacker Limited published on 2 July 2013

Update published 4 July 2013


Following the instigation of the Emergency procedure, Bitstacker Limited (Bitstacker) requested a review of the use of the procedure in accordance with paragraph 4.5.3(b) of the Code. The Tribunal considered Bitstacker’s written and oral submissions in relation to the grounds on which it asserted that the Emergency procedure should not have been used and, in the alternative, that access to the service shortcodes should no longer be prevented and all withheld monies released. During the course of informal representations Bitstacker withdrew its assertion that the Emergency procedure should not have been used and agreed that its use had been appropriate.

Having considered all the information before it including the particular nature of the service, the Tribunal decided that the Emergency procedure should continue pending completion of the normal Emergency procedure process, but concluded that in accordance with paragraph 4.5.3© that access to Bitstacker’s service shortcodes should be permitted, subject to the following conditions:

The Level 2 provider is to immediately cease all promotion of the service through online affiliate marketing of any form or description;

The Level 2 provider is to forthwith provide written confirmation to PhonepayPlus that it has ceased all promotion of the service through online affiliate marketing and provide an undertaking that it will not promote any part of the service using online affiliate marketing until such time as a determination has been made by a Tribunal on the substantive case;

Access to the service shortcodes may only resume once the Level 2 provider has provided evidence that its use of all online affiliate marketing has ceased, to the satisfaction of the PhonepayPlus Executive;

If PhonepayPlus reasonably suspects that the service is being promoted through online affiliate marketing prior to the Tribunal determination, PhonepayPlus may direct the Level 1 provider to immediately terminate access to all service shortcodes.

The Tribunal also decided, in accordance with paragraph 4.5.3© of the Code that the Level 1 provider should be directed to cease to retain all monies in excess of £250,000 held by it under PhonepayPlus’ direction. The Level 1 provider is to continue to retain the sum of £250,000 in accordance with PhonepayPlus’ direction.


You should make an official complaint to PhonepayPlus and contact Bitstacker again for a full refund (or something that approaches a full refund).

  • Confused 1
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Just spoken to them over the phone, (recorded call)

and they have advised me that they will reopen the case with a view to a further refund,

and will be in touch within 7 days.


I explained that i am aware of the ruling made by Phonepayplus in December 2012 and that they are now under investigation again.


I have informed them that unless i receive a full refund within the 7 days, I will be making a formal complaint to phone pay plus.


Ill post back once i have heard from them again.



Knowledge is Power

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  • 3 weeks later...

Thought i would update this thread, as solved.


After calling them back and quoting a few lines from the above post, they re-looked at the file and decided to issue me with a full refund including VAT and an extra £20 for the inconvenience of having to call again.


Thanks for your help.

Knowledge is Power

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great result!!


well done



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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