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    • Can you explain a little bit more about the delivery please. Somebody sent them to you – was it a retailer who sold them to you? If you have to claim against Hermes then if you declared only a £300 value then this is probably what you will have to settle for. You pay £95 shipping costs – that is extraordinarily high for Hermes. Can you explain why it was so expensive.   Have you made a formal claim to Hermes? And have they responded?
    • I'm sorry there are a few typos in my post - a hangover from injuries I had at the time being discussed. I did try to tidy it up straight away but wasn't allowed to repost after editing it.
    • You posted in a solid block of text and it's rather difficult to read. Please will you make sure that your posts future are properly spaced and punctuated and that way people will find it easier to give you the help and support you need.
    • I arranged the delivery of a set of drum kit wood shells with hermes, I booked directly online. They have told me the item is lost 70x50x55 cm box???   They asked me to fill in a claim form which I have done i declared a value of £300 for the parts sent and paid for extra cover. I had recently purchased the whole drum kit for £650 and shipping costs of £95.00 to get them to me.    After investigating the cost of replacing the shells, not a direct equivalent but similar, it will cost around £450.00 with delivery.   I want to get compensation over the £300, is that possible, i have informed them of the total loss with delivery costs, prior to shipping with Hermes as £745.   I am more than happy to go to the small claims court for the difference but would it be dismissed,   Should I go for the full cost of the loss or the cost of replacement shells only I have all the receipts for the drums and shipping costs prior to hermes losing my items.   I still have the remaining parts that a pretty much worthless now, unless i get a new set of drum shells.   Its probably going to to take ages, I've written to CEO of Hermes about my complaint as well just to cover all bases. Next stop will be the small claims court as i read they pull delay tactics and low offers.   They really didnt care and also didn't seem surprised when i spoke to a service agent.
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My son in law bought a car on Saturday from the Car Shop. The advertisement and the salesman said it had cruise control. It does not have it.


In the terms of business it saysl errors and admissions accepted. Surely something as major as cruise control should not come in this clause. Can you help please.



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Calm down. I didn't say it was important, I said he was told it had cruise. My son in law bought it and he has never had a car with cruise, so did not think about looking for the controls. But they are not always that evident as early Renault models had them behind the steering wheel.


Don't usually get such a high handed response from a CAG Gold Account Holder. Shall I put it down to the weather or perhaps you don't know the answer!

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Ok, a bit harsh then, sorry!

If it was a genuine error in the description, then I expect it could be forgiven as not that important! as if somebody definitely wanted it then they would check before they bought it.

A wrong description such as ' perfect working order or immaculate condition ' would be serious and not covered that clause.

hope that helps.

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OK. No problems. But I am still of the belief that if it is writing and communicated verbally that it has something - then it should have that something.


Also said it had had a full service, son in law took it to a main Ford dealer who informed him it hadn't had a full service, just a few bits done. That can't be correct either can it?

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True, but how do you take action about that, was the service book stamped!

Now you have to be practical when buying cars, especially older cheaper cars;

Get it checked over before buying, take it on a test run and check every gear, run engine till hot, brake hard. try all the electrics air con etc. or even get a MOT done on it!

Make sure it comes with a new MOT from the dealer, check all the old MOTs on the VOSA website, advisories and mileage etc.

Factor in to get serviced if it passes the above.

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