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    • Thank you for your response.   No, I have not paid for any additional insurance.   What I have done until now is to raise a loss claim with Packlink. They have confirmed “the shipment as subject to tampering” and I got a refund of 25 GBP plus 2.89 GBP for the postage charge, which I’m waiting to receive.   So based on your suggestions I assume I will need to raise a formal complaint with Hermes now and update you once I get a response. I have already started educating myself on the matter while waiting for a reply but I certainly have a long way to go. I am wondering how it is still possible for Hermes to be operating in the UK having created similar issues to so many people. I would have never thought items go missing like this.
    • I hope you mean I try to help people stand up to bullying - and not do the bullying!   I'll assume it's a compliment!     Well - that sort of demonstrates that you've not understood my point and (perhaps?) haven't actually read the OP?   My point is that it is not the boyfriend (the supposed "owner" of the car park) who is posting, but his girlfriend who believes that he "owns" his car parking space.  Yes - it usually makes sense to believe that what the OP is posting is the truth, but in this case there is every reason to believe that there is a possibility that the OP might be mistaken about her boyfriend's ownership of the parking space, because...  well, how would she know for sure whether he does or not?  He might be boasting or lying or simply mistaken.  (My understanding is that many people who "own" flats are often under the mistaken apprehension that they "own" a parking space when they don't.  All the more reason then that somebody else other than the "owner" might be even more mistaken).   I suppose what I'm getting at is that I was a bit surprised that both you and dx100uk were able to give such definite and certain answers to the OP without exploring her situation a bit more fully and ensuring that she fully and correctly understood her boyfriend's rights in respect of the parking space in question.  I was simply concerned that without getting more information from the OP, then the replies given to her might prove to be less than useful.  I wouldn't want her to leave thinking that there was absolutely nothing to worry about and then find out there was because she'd been misadvised because she didn't understand whether her BF "owned" the space or not.   Of course, it may be that my concern here makes absolutely no difference to the answer that needs to be given to the OP because it doesn't matter whether her boyfriend actually "owns" the parking space or not, which is fine.  But sometimes I think it would be helpful to the OP (and other readers like myself) if some of these legal niceties could be spelled out rather than left unexplained.    
    • I've spoken to my son in law and because the gearbox can be very expensive to repair, he would prefer to reject the car.   The garage isn't going to charge storage at the moment.   I feel they have been mislead regarding the service history.   How difficult would it be to get the finance company on our side in rejecting the car and sending back to the dealer?
    • The first thing to say is that you better go ahead and refund the buyer because otherwise she will end up getting negative feedback as well. We will try and help you get your money back from Hermes. Have you made a formal claim through Hermes and have they formally declined you and giving you reasons why? Presumably the item was properly declared and properly valued when the delivery was booked. You don't say whether or not you took out their so-called insurance. Please start off by reading around the sub- forum focusing particularly on the Hermes threats. There are lots of them. Get to understand the principles in respect of the arguments – the insurance element, your third party rights despite the fact that you booked it through Packlink. Have a look at other people's experiences of having sued Hermes, the process of issuing the claim, the defence, the mediation and have a close look at the advice that we give about how to handle mediation. It's highly likely that you will have to issue claim papers so also read around to understand the steps you need to take to bring a small claim in the County Court. It's straightforward but understanding the steps will make you far more confident about what you are doing. Have you started a formal complaint against Hermes and Packlink?
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My son in law bought a car on Saturday from the Car Shop. The advertisement and the salesman said it had cruise control. It does not have it.

 

In the terms of business it saysl errors and admissions accepted. Surely something as major as cruise control should not come in this clause. Can you help please.

 

Chris

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Calm down. I didn't say it was important, I said he was told it had cruise. My son in law bought it and he has never had a car with cruise, so did not think about looking for the controls. But they are not always that evident as early Renault models had them behind the steering wheel.

 

Don't usually get such a high handed response from a CAG Gold Account Holder. Shall I put it down to the weather or perhaps you don't know the answer!

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Ok, a bit harsh then, sorry!

If it was a genuine error in the description, then I expect it could be forgiven as not that important! as if somebody definitely wanted it then they would check before they bought it.

A wrong description such as ' perfect working order or immaculate condition ' would be serious and not covered that clause.

hope that helps.

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OK. No problems. But I am still of the belief that if it is writing and communicated verbally that it has something - then it should have that something.

 

Also said it had had a full service, son in law took it to a main Ford dealer who informed him it hadn't had a full service, just a few bits done. That can't be correct either can it?

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True, but how do you take action about that, was the service book stamped!

Now you have to be practical when buying cars, especially older cheaper cars;

Get it checked over before buying, take it on a test run and check every gear, run engine till hot, brake hard. try all the electrics air con etc. or even get a MOT done on it!

Make sure it comes with a new MOT from the dealer, check all the old MOTs on the VOSA website, advisories and mileage etc.

Factor in to get serviced if it passes the above.

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