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    • Hi   My son lives with me and he is on the electoral roll. My ex moved out 2 years ago and I doubt if she is still on the roll.  The account is in my name only and the other email addresses have never been supplied to Octopus. The account is in my name only and I cannot see how they got the other email addresses.  I would prefer to keep any correspondence with Octopus in writing so that there is a clear record of any discussion, but if I reply to the mail, do I just pose these questions and ask where they got the info (have they hacked me) and why have they copied in other people who are not on the account or is there a set form I need to use?
    • Hi welcome to CAG, just a couple of questions so the Team can get a bit more background and explore options with you.   Are those other people  copied on the Register of Electors at and are living at your address?   Is the bill solely in your name only?   Bit naughty if they have involved third parties, and that would be breach of GDPR, same as if a bailiff knocked and gave full details of a third party debt to you.   Might be worth contacting the ICO and asking them, I would ask Octopus what they are doing, if by phone record the call.  You could tell them that you consider it a GDPR breach and you will be reporting them. to ICO.
    • Ok, just cancel the DD mandate via your bank.   The gym or their admin Co will complain and tell you you owe increasing amounts of money but come here first before making any response.   There are no consequences you should worry about. Empty threats !!   Read other threads here about Harlands and their methods pre-lockdown.  
    • Who would I address the letter to?   The website says "Canalside Motors' as does the invoice. I have just checked and there is a Limited Company operating from the premises called 'Perry Barr Motors'. I do not have the individuals name.   I've seen this on those bailiff shows where they will try and wiggle their way out of paying by using different operating names.   Thanks. 
    • Good morning, I hope someone can give me a little bit of advice on an issue please? I have received an email from Octopus Energy advising that I have a debt and that it has been referred to Churchill Recovery Solutions.  Fair enough, I am in arrears.  However, there are issues about the email that concern me. They have copied my ex-wife into the email and also sent a copy to my son. My son's email address does not appear on the other recipients so I can only assume that he has been copied in under Bcc. So the concern here is, where did they get these email addresses from? I never supplied them so have I been hacked? Secondly, have they breached GDPR laws by copying other people not named on the account into sensitive and confidential information? The claimed balance outstanding was clearly displayed on the email.   I am a little unsure of what steps to take here and would appreciate any advice/opinions please.   Many thanks in advance.
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craigals

Utility Management Services and Npower

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Now I'm somewhat confused here. I've just received a letter through my door from a company calling themselves Utility Management Services, stating that intend to apply to court for a warrant of execution to change the meter from contract to prepay due to an outstanding amount, I'm with EDF energy and I set this up when I moved into the property, are they allowed to turn up with a warrant of entry or not? there is no email address on the form only a registered office address, what would my legal stance be if they do turn up with a locksmith to gain entry and start removing the meter?

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You need to tell them that its not your debt email or phone them

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Have you ever received a bill from EDF?

 

Contact NPower to ask what details they hold, it could be they objected to the change of supply due to a previous occupier's debt. The CEO of NPower's email address is Paul.Massara@rwenpower.com

 

I'd also contact EDF to ask what has happened with your account with them. If NPower aren't aware of a change of tenancy they wil continue to apply for a Warrant because of the previous occupier's debt, hence it being so important to make this contact

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Have you ever received a bill from EDF?

 

Contact NPower to ask what details they hold, it could be they objected to the change of supply due to a previous occupier's debt. The CEO of NPower's email address is Paul.Massara@rwenpower.com

 

I'd also contact EDF to ask what has happened with your account with them. If NPower aren't aware of a change of tenancy they wil continue to apply for a Warrant because of the previous occupier's debt, hence it being so important to make this contact

 

I've not received a bill from EDF as yet as i've recently moved into the property hence why I was asking, The only info I have from EDF is my welcome pack and confirmation about my direct debit

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If they come don't let them in, they cart force their way in for a civil debt.

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In that case, it sounds as if NPower supplied the property when you moved in, they've not been made aware of the change of occupancy and are therefore chasing up the previous occupier's debt.

 

Should be easily resolved by contacting NPower and telling them you moved in.

 

@Filrobbo - they can enter a property using locksmiths if they are granted a Warrant of Entry; this is covered by the Rights of Entry (Gas and Electricity Boards) Act 1954, hence it being really important to get this sorted now

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Sorry my mistake getting mixed up with bailiff, they havetell you of this, don't they.

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it should be contained in the letter about the Warrant Craigals received, as well as stating about any applicable charges and it should say the outcome will be a disconnection or prepayment meter

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But they can stop them at court of getting a warrant of entry

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of course, by attending court on the day of the Warrant application, however it is generally a lot less stressful and less inconvenient to liaise with the supplier directly before the warrant application - going to court is never a nice experience!

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Yes I agree, after been a few times.

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*UPDATE*

 

Npower have whilst I was out contracted another company called SECUS Ltd to turn up and gain access to my property, they have now removed the meter and installed a pre-payment, I am now taking legal action against Npower and SECUS Ltd for breaking the Section 8 of the European Convention of Human Rights, Secus Ltd claim it's not down to them but Npower, I even had the letter out on show that say's EDF Energy with the contracted date, because SECUS ltd broke into the property and changed the meter are they the ones responsible for replacing the meter back to the debit meter or is this now a matter for the courts?

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*UPDATE*

 

Npower have whilst I was out contracted another company called SECUS Ltd to turn up and gain access to my property, they have now removed the meter and installed a pre-payment, I am now taking legal action against Npower and SECUS Ltd for breaking the Section 8 of the European Convention of Human Rights, Secus Ltd claim it's not down to them but Npower, I even had the letter out on show that say's EDF Energy with the contracted date, because SECUS ltd broke into the property and changed the meter are they the ones responsible for replacing the meter back to the debit meter or is this now a matter for the courts?

 

Hello, Im really interested in the outcome of this case as SECUS pretty much did the same to me around the same period. Did your application to court and claim against Npower succeed?

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