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    • OK, thanks, I won't wait for them. On a side note, some of the posts on here are a bit frustrating, I read through five pages or so of someone going through the court process rooting for them as I'm reading, then nothing, not heard of again. Left here wondering what the outcome was, lol!
    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because there was still £69 owing, I paid it and thought it would correct once the CRA's updated their reporting cycle. However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account ......... has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
    • Noted. Keep an eye on the other threads here including the update a few hours back by Rob Carr.
    • dont need statements. nor std info sheets. EVERTHING else  dx
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Utility Management Services and Npower


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Now I'm somewhat confused here. I've just received a letter through my door from a company calling themselves Utility Management Services, stating that intend to apply to court for a warrant of execution to change the meter from contract to prepay due to an outstanding amount, I'm with EDF energy and I set this up when I moved into the property, are they allowed to turn up with a warrant of entry or not? there is no email address on the form only a registered office address, what would my legal stance be if they do turn up with a locksmith to gain entry and start removing the meter?

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Have you ever received a bill from EDF?

 

Contact NPower to ask what details they hold, it could be they objected to the change of supply due to a previous occupier's debt. The CEO of NPower's email address is [email protected]

 

I'd also contact EDF to ask what has happened with your account with them. If NPower aren't aware of a change of tenancy they wil continue to apply for a Warrant because of the previous occupier's debt, hence it being so important to make this contact

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Have you ever received a bill from EDF?

 

Contact NPower to ask what details they hold, it could be they objected to the change of supply due to a previous occupier's debt. The CEO of NPower's email address is [email protected]

 

I'd also contact EDF to ask what has happened with your account with them. If NPower aren't aware of a change of tenancy they wil continue to apply for a Warrant because of the previous occupier's debt, hence it being so important to make this contact

 

I've not received a bill from EDF as yet as i've recently moved into the property hence why I was asking, The only info I have from EDF is my welcome pack and confirmation about my direct debit

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In that case, it sounds as if NPower supplied the property when you moved in, they've not been made aware of the change of occupancy and are therefore chasing up the previous occupier's debt.

 

Should be easily resolved by contacting NPower and telling them you moved in.

 

@Filrobbo - they can enter a property using locksmiths if they are granted a Warrant of Entry; this is covered by the Rights of Entry (Gas and Electricity Boards) Act 1954, hence it being really important to get this sorted now

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it should be contained in the letter about the Warrant Craigals received, as well as stating about any applicable charges and it should say the outcome will be a disconnection or prepayment meter

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of course, by attending court on the day of the Warrant application, however it is generally a lot less stressful and less inconvenient to liaise with the supplier directly before the warrant application - going to court is never a nice experience!

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  • 3 months later...

*UPDATE*

 

Npower have whilst I was out contracted another company called SECUS Ltd to turn up and gain access to my property, they have now removed the meter and installed a pre-payment, I am now taking legal action against Npower and SECUS Ltd for breaking the Section 8 of the European Convention of Human Rights, Secus Ltd claim it's not down to them but Npower, I even had the letter out on show that say's EDF Energy with the contracted date, because SECUS ltd broke into the property and changed the meter are they the ones responsible for replacing the meter back to the debit meter or is this now a matter for the courts?

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  • 1 year later...
*UPDATE*

 

Npower have whilst I was out contracted another company called SECUS Ltd to turn up and gain access to my property, they have now removed the meter and installed a pre-payment, I am now taking legal action against Npower and SECUS Ltd for breaking the Section 8 of the European Convention of Human Rights, Secus Ltd claim it's not down to them but Npower, I even had the letter out on show that say's EDF Energy with the contracted date, because SECUS ltd broke into the property and changed the meter are they the ones responsible for replacing the meter back to the debit meter or is this now a matter for the courts?

 

Hello, Im really interested in the outcome of this case as SECUS pretty much did the same to me around the same period. Did your application to court and claim against Npower succeed?

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