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    • are you actually going to benefit out of this at all?   I was slightly getting confused here earlier, and forgot you said you are the claimant because you are suing the defendant for the cost of a hire car that you personally haven't had to pay for ?    
    • I received PCN's from TFL and Southwark. 08/06/19 I spoke with Southwark regarding PCN's and thought it was sorted.   Didn't hear anything back until 17/01/20 when my car was taken by Marston EA. TFL & Marston say they sent letters but have no proof.   I emailed TFL (19th June) through their online portal and again, via email on (14th Nov 2019) < the email on 14th has been viewed 17 times but no reply. (so I have proof of contact, they don't) I asked them if they send via recoded delivery/signed for but they do not.   When my car was taken, I received a call from a friend saying it's on the back of a truck, outside his house (which is round the block from mine). I ran round there and the EA was aggressive, shouted at me and refused to show ID/why he had taken my car.   I complained to Marston who denied it but sent me some of the footage. I complained again through resolver.co.uk and Marston lied again. Then I sent ALL my info and evidence etc.   took a few weeks and called me saying sorry and taking full responsibly for their EA's aggressive behaviour etc. TFL are still refusing to comment.   Marston offered me £250 as a goodwill payment but obviously the pain and trauma causes - that doesn't cover it. The police were called when they took my car cause I was so distressed and having a panic attack etc.   I've requested the phone call recording where they accepted guilt and that they had handled everything badly, including lying about the video on Resovler. I feel like Marston know they've done wrong, but TFL still aren't in the know. (to my knowledge)   Also, I requested info from TFL via whatdotheyknow.com and TFL did a data protection breach by uploading my full details including address etc. to a public forum (and I didn't even ask anything specific about my case) so I feel like they did this out of spite/anger.   the www.whatdotheyknow.com team reprimanded them for this and advised me to complain. I also paid £800+ to retrieve my vehicle and I have completed the OOT which was denied. I tried to take it to court but when I tried to do the 'low income' thing but they wanted bank statements which I couldn't get... then corona happened.   I've downloaded/uploaded the ZIP file from Resolver convos.   Regarding the footage: my initial message to them, I made myself seem unaware and 'stupid'   they wrote a generic reply telling me that 'the footage is fine and the EA did nothing wrong' they can't uphold my complaint,   then once they sent that; I sent them the CIVEA rulebook and timestamps in the video to show that they were in the wrong and had further lied in their official response (which must be illegal)   when they received the in-depth response, I think they got scared, went away for a couple weeks   tried to get the nice sounding woman to call me up, say sorry and be really nice then offer me a measly £250.   She also tried to rush me into agreeing.   
    • No it was about under by a couple grand.    Cheers
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freeecyclist

Vodafone Default.....the classic case

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Hi all,

 

I am sure you have read and heard all of this before, mine is very similar. I asked (wrote Apr and May 2010) for vodafone to cancel the contract but they carried on charging me. I moved house considering that I have no business with Vodafone so no need to tell them that I moved. Boy, was I wrong? 4 years on and we are still fighting about the default they placed in December 2010.

 

I am just a bit peed off with the fact that I am supposed to pay for vodafones customer service error. They blame that I asked for pac code and never used it, I say was I supposed to know that they would carry on charging if I didnt.

 

It goes on...obviously I am facing all the problems that anyone with a default on their credit fie would, needless to say hundreds of hours of reading and writing blogs online, making phone calls, stressing out.

 

In some other threads people mention that there are template letter I could use...wonder if anyone can point me to them...I tried looking on the right of this screen but doesnt seem to get there. I think at this stage I should send then a 'sar' letter(?)

 

Thanks for reading.

Edited by freeecyclist

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we have voda onboard here

and usually get a very good result

just look at the successes thread on this telecoms homepage

 

can I suggest you do the following

and alert the rep

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at webrelations@vodafone.com quoting ‘WRT135 – CAG Forum’ in the subject line.

.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

****Also you will get an auto reply number. Post the number you get back this thread ***

 

Many thanks

 

Web Relations Team

Vodafone UK.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Thanks dx100uk...but I have exhausted that avenue from MSE forum. I am sure these are the same people with different outfacing reps. I have a letter signed by a pesron from Vodafone quality assurance stating that the default is valid.

 

My previous experience going to the web relation team was almost treating them like judge jury and executioner at once. I have to escalate this matter further I guess, through ICO or some other avenue, hence I am looking for SAR or similar.

 

:-)

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Your way forward is to make a Formal Complaint to The Data Controller at VF, do you have copies of your cancellation letters?

 

Have you checked your credit reference files recently?


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Yes I have both the letters here. And since I learned about the default, I have signed up for experion so that I can keep an eye on changes etc. Would you have any pointers for me to go about writing the Data Controller guy at Voda?

Thanks for your reply btw.

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OK.

 

 

The Data Controller

Vodafone UK

 

 

 

Ref: Phone Account Number xxxxxxxxxxxxx:

 

Formal Complaint: Maladministration:

 

Sir / Madam,

 

 

I refer you to an on going and long running dispute regarding the cancellation of Vodafone Account No.xxxxxxxxxxxxxx..

 

I attach herewith copies of letters written to Vodafone on xx.xx.xxxx and xx.xx.xxxx notifying that I was cancelling my contract forthwith.

 

However it seems because of the incompetence of Vodafone's staff this account was not cancelled as instructed.

 

Having moved house some time after the cancellation and not having further need to contact Vodafone for any reason I was shocked to find that the company had NOT cancelled this account in accordance with my written instruction.

 

I also became aware that Vodafone had registered a default on the account and that I had been paying for a cancelled contract for months.

 

I have previously dealt with the customer relations team to no avail!

 

The matter is quite clear this situation has arisen because of the gross incompetence of Vodafone and I now REQUIRE Vodafone to take the following actions.

 

1. To refund ALL payments taken from my account whilst no contract was in place between

myself and Vodafone ( enter the dates and amounts you require reimbursing).

2. Vodafone WILL remove ALL adverse data relating to this account from ALL Credit Reference Files to which has reported the cancelled account.

3. Vodafone WILL now make financial redress for the time, trouble and anxiety its incompetence has caused a minimum of £1500.00 I would consider reasonable given the length of time Vodafone has refused to acknowledge liability for its actions.

4. Vodafone has caused inaccurate and damaging data to be displayed on credit reference files for (state time) and MUST now make financial redress for this and an amount of £500.00 per entry made on CRA files a minimum of £1500.00 is considered reasonable.

 

I am aware that a Formal Complaint allows Vodafone 56 days to provide an answer, however given the companies intransigence for over x years I would expect a prompt and reasonable settlement.

 

Send recorded/signed for post. check delivery.

Edited by BRIGADIER2JCS

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Wow, that looks sharp. I shall get that going in tomorrows post. Thanks.

 

More to follow as I hear.

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Wow, that looks sharp. I shall get that going in tomorrows post. Thanks.

 

More to follow as I hear.

 

There's no earthly point in 'beating about the bush' just gives these giant companies more chance to be incompetent.

 

Good Luck!!


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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I cant possibly explain the heartache it has caused me over the years, its so frustrating dealing with different departments and telling the story over and over again and needless to say, getting the hopes up just to find out it was futile.

 

Sometimes I would rather let go of things instead of dealing with these corporate giants like fighting for small amounts etc, but this is a big one. What is more surprising is most of the times the person on the other side of the phone is a complete novice and have no idea what implication their actions are going to cause on a strangers life.

 

I must say, I wanted to sort this matter out sooner and made a few attempts through vodafone web reps but couldnt take it any further. Now I think enough is enough.

 

Perhaps, instead of adapting to change we all should fight more. IMHO.

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My stance is go in hard go to the top and don't ask, demand, tell and require answers and resolutions, there are some here at present who are suggesting you should 'open a dialogue' with rogue creditors and debt collection agencies IT JUST DOES NOT MAKE ANY SENSE.


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Hi freeecyclist,

 

I have to admit that I don't recall this one from MSE.

 

However, if you'd like me to look into things further could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

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Thanks Lee. It was Holly from web relations team. I have already written to the data controller at Vodafone as advised by Brigadier above.

 

TBH, I am not looking for help from the web rep, as I have wasted some time doing that before. But still, I am tempted to send you the details only if you have greater powers than your colleague at MSE.

 

Regards.

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Hi freeecyclist,

 

Thanks for coming back to me.

 

As you'll appreciate, I'm unable to guarantee to the outcome of any case we come across online.

 

However, I am happy to take another look to make sure that nothing has been missed.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

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Thanks Lee, I read some good things about you here

and thought it wouldnt hurt to send you the details whilst I wait for the reply directly from Vodafone.

Thanks.

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Hi freeecyclist,

 

Having checked my emails I'm afraid I've unable to find yours.

 

So I can check again could you update the thread with your email reference number?

 

Failing this, could you email me with a contact number only at eforum.web@help.vodafone.co.uk and again quote the code WRT135 - CAG Forum in the subject line?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

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