Vodafone Default.....the classic case

[freeecyclist]

Hi all,

 

I am sure you have read and heard all of this before, mine is very similar. I asked (wrote Apr and May 2010) for vodafone to cancel the contract but they carried on charging me. I moved house considering that I have no business with Vodafone so no need to tell them that I moved. Boy, was I wrong? 4 years on and we are still fighting about the default they placed in December 2010.

 

I am just a bit peed off with the fact that I am supposed to pay for vodafones customer service error. They blame that I asked for pac code and never used it, I say was I supposed to know that they would carry on charging if I didnt.

 

It goes on...obviously I am facing all the problems that anyone with a default on their credit fie would, needless to say hundreds of hours of reading and writing blogs online, making phone calls, stressing out.

 

In some other threads people mention that there are template letter I could use...wonder if anyone can point me to them...I tried looking on the right of this screen but doesnt seem to get there. I think at this stage I should send then a 'sar' letter(?)

 

Thanks for reading.

Edited July 24, 2013 by freeecyclist

[dx100uk]

we have voda onboard here

and usually get a very good result

just look at the successes thread on this telecoms homepage

 

can I suggest you do the following

and alert the rep

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] quoting ‘WRT135 – CAG Forum’ in the subject line.

.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

****Also you will get an auto reply number. Post the number you get back this thread ***

 

Many thanks

 

Web Relations Team

Vodafone UK.

 

 

dx

[freeecyclist]

Thanks dx100uk...but I have exhausted that avenue from MSE forum. I am sure these are the same people with different outfacing reps. I have a letter signed by a pesron from Vodafone quality assurance stating that the default is valid.

 

My previous experience going to the web relation team was almost treating them like judge jury and executioner at once. I have to escalate this matter further I guess, through ICO or some other avenue, hence I am looking for SAR or similar.

 

[BRIGADIER2JCS]

Your way forward is to make a Formal Complaint to The Data Controller at VF, do you have copies of your cancellation letters?

 

Have you checked your credit reference files recently?

[freeecyclist]

Yes I have both the letters here. And since I learned about the default, I have signed up for experion so that I can keep an eye on changes etc. Would you have any pointers for me to go about writing the Data Controller guy at Voda?

Thanks for your reply btw.

[BRIGADIER2JCS]

OK.

 

 

The Data Controller

Vodafone UK

 

 

 

Ref: Phone Account Number xxxxxxxxxxxxx:

 

Formal Complaint: Maladministration:

 

Sir / Madam,

 

 

I refer you to an on going and long running dispute regarding the cancellation of Vodafone Account No.xxxxxxxxxxxxxx..

 

I attach herewith copies of letters written to Vodafone on xx.xx.xxxx and xx.xx.xxxx notifying that I was cancelling my contract forthwith.

 

However it seems because of the incompetence of Vodafone's staff this account was not cancelled as instructed.

 

Having moved house some time after the cancellation and not having further need to contact Vodafone for any reason I was shocked to find that the company had NOT cancelled this account in accordance with my written instruction.

 

I also became aware that Vodafone had registered a default on the account and that I had been paying for a cancelled contract for months.

 

I have previously dealt with the customer relations team to no avail!

 

The matter is quite clear this situation has arisen because of the gross incompetence of Vodafone and I now REQUIRE Vodafone to take the following actions.

 

1. To refund ALL payments taken from my account whilst no contract was in place between

myself and Vodafone ( enter the dates and amounts you require reimbursing).

2. Vodafone WILL remove ALL adverse data relating to this account from ALL Credit Reference Files to which has reported the cancelled account.

3. Vodafone WILL now make financial redress for the time, trouble and anxiety its incompetence has caused a minimum of £1500.00 I would consider reasonable given the length of time Vodafone has refused to acknowledge liability for its actions.

4. Vodafone has caused inaccurate and damaging data to be displayed on credit reference files for (state time) and MUST now make financial redress for this and an amount of £500.00 per entry made on CRA files a minimum of £1500.00 is considered reasonable.

 

I am aware that a Formal Complaint allows Vodafone 56 days to provide an answer, however given the companies intransigence for over x years I would expect a prompt and reasonable settlement.

 

Send recorded/signed for post. check delivery.

Edited July 24, 2013 by BRIGADIER2JCS

[freeecyclist]

Wow, that looks sharp. I shall get that going in tomorrows post. Thanks.

 

More to follow as I hear.

[BRIGADIER2JCS]

Wow, that looks sharp. I shall get that going in tomorrows post. Thanks.

 

More to follow as I hear.

 

There's no earthly point in 'beating about the bush' just gives these giant companies more chance to be incompetent.

 

Good Luck!!

[freeecyclist]

I cant possibly explain the heartache it has caused me over the years, its so frustrating dealing with different departments and telling the story over and over again and needless to say, getting the hopes up just to find out it was futile.

 

Sometimes I would rather let go of things instead of dealing with these corporate giants like fighting for small amounts etc, but this is a big one. What is more surprising is most of the times the person on the other side of the phone is a complete novice and have no idea what implication their actions are going to cause on a strangers life.

 

I must say, I wanted to sort this matter out sooner and made a few attempts through vodafone web reps but couldnt take it any further. Now I think enough is enough.

 

Perhaps, instead of adapting to change we all should fight more. IMHO.

[BRIGADIER2JCS]

My stance is go in hard go to the top and don't ask, demand, tell and require answers and resolutions, there are some here at present who are suggesting you should 'open a dialogue' with rogue creditors and debt collection agencies IT JUST DOES NOT MAKE ANY SENSE.

[Lee Vodafone Company Rep]

Hi freeecyclist,

 

I have to admit that I don't recall this one from MSE.

 

However, if you'd like me to look into things further could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[freeecyclist]

Thanks Lee. It was Holly from web relations team. I have already written to the data controller at Vodafone as advised by Brigadier above.

 

TBH, I am not looking for help from the web rep, as I have wasted some time doing that before. But still, I am tempted to send you the details only if you have greater powers than your colleague at MSE.

 

Regards.

[Lee Vodafone Company Rep]

Hi freeecyclist,

 

Thanks for coming back to me.

 

As you'll appreciate, I'm unable to guarantee to the outcome of any case we come across online.

 

However, I am happy to take another look to make sure that nothing has been missed.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[freeecyclist]

Thanks Lee, I read some good things about you here

and thought it wouldnt hurt to send you the details whilst I wait for the reply directly from Vodafone.

Thanks.

[Lee Vodafone Company Rep]

Hi freeecyclist,

 

Having checked my emails I'm afraid I've unable to find yours.

 

So I can check again could you update the thread with your email reference number?

 

Failing this, could you email me with a contact number only at [email protected] and again quote the code WRT135 - CAG Forum in the subject line?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[freeecyclist]

Hi Lee, email sent to the above address.

[Lee Vodafone Company Rep]

Hi freeecyclist,

 

I've got it this time and will get back to you as quickly as I can.

 

Thanks,

 

Lee

 

Web Relations

 

Vodafone UK