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    • Hi All, I'm looking for help with a P2G claim for another lost parcel. Given the wealth of information on this site, I'm hopeful that this should be an easy one to fix, but want to be sure I have everything. On the 6th March, I contracted with P2G to send a parcel (a £600 Pioneer AVH-Z7200DAB car stereo which is not on either P2G or EVRi's excluded from compensation or prohibited items list) using EVRi, sent it off, and that was the last I heard of it. The EVRi tracking showed that the parcel had made it to the national sorting hub at 2:12 on the 7th, and then vanished. By Friday, I had started to get nervous, and so, raised an enquiry. And then another, and another - well, they weren't responding, and I couldn't get their telephone one to work, I think in all, it was more than 15 enquiries. I also raised an investigation with P2G as well. EVRi closed the enquiry confirming a loss on the 19th March, and P2G near the end, although P2G closed it claiming that I needed to send photos of the parcel as proof - which I didn't have, and I also do not have an account with P2G so couldn't upload anything (I did test, just in case), and this is why despite receiving advice on the EVRi Fb group to send the letter before claim, I haven't yet acted. I have proof of the eBay listing, and the refund, to demonstrate that which was being sent, but P2G's insistence that I have no photographic proof of the parcel with the label - I have the photo of the goods in their box before sending, but this is for the eBay listing, and so does not show it after the fact. This I fear is what P2G will seek to rely on as a defence, hence my 10 week delay on progressing with this. But, I am more than £600 out of pocket for the loss: £600 for the item and £8.04 for the delivery fee, although my claim will actually be for an initial £611.09 to cover the cost of the loss, their delivery fee, and my 1st Class Recorded stamp for the Letter Before Claim to P2G, rising to £681.09 to cover the additional £70 cost of opening the court case if they fail to respond within 14 days. This question mark surrounding P2G's request for photographic evidence, is this likely to cause me a problem? Steve
    • Had a letter response today dated 12/6/24 from PRA Group re request for information consumer credit act 1974. Confirming they are in receipt of my CCA letter request - and that they are requesting the required information. They returned the £1 postal order. And my CCA letter. Stating that they will contact me with an update ASAP. They attached/included a standard ( non personal ) page about ' what they should provide ' and ' what happens If I don't get this information'.    I need to file my defence by 21 June 24. Any suggestions as to what that defence should be ?   
    • Thanks @dx100uk for responding promptly.    To be quite honest with you, applying for breathing space might not really help except some short term relief. I don’t want to default either as I might lose my job too and I cannot really afford it. Sorry for sounding bit stupid but is there something I can do to stop them charging interest and agree on reduced payments? I am working on information that @BankFodderhas requested and will be sharing it later today.  
    • who said send the sb letter to RC anyway? we said the debt owner not the grease monkey.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I believe I have a fraudulant customer - HELP


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Hi... I need your advice

 

I have been an engraver for many years and 3yrs ago I moved on-line and have had no major complaints. I take a pride in what I do.

 

The other week I received an order for a Pewter Tankard from a woman in Cornwall. The tankard arived with me from the manufacturer. As always I inspected it for any damage or tiny marks. There was none.

 

I proceeded with the engraving and plced it in a hard presentation box... then into a well insulated shipping box... Fragile tape all over and posted it off.

 

She received it on the 15/7/13 but phoned me on the 17/7/13 to inform me the base was damaged in two places but the packeging had received no knocks (undamaged)

 

I asked her if she could send me a photo of the item to which she later did (several images)

 

The damage seems to get worse within certain pics and they show a third area of damage to the top (which she did not mention)

 

So, she is now saying that the damage must of ocurred at my end.... As if! Would I really sent an item out like that??

 

I am saying the damage could ONLY of ocurred after opening the parcel.

 

A copy of her email follows along with my answere:

 

Hi,

 

I called earlier today with regard to my recent purchase from yourselves of a Celtic Pewter Tankard. I received this item on Monday 15th July. The packaging is all in tact and the gift box is in great condition, however, the tankard itself is damaged in two places which are parallel to each other making the base of the tankard uncircular.

 

You asked me to take some pictures and send to you. Please see attached photos.

 

I wish to have a full refund as this item is not in the condition in which I expected it and therefore is not the great gift it was supposed to have been.

 

Regards

--------------------------------------------------------------

Dear XXXXXX

Thank you for the email and requested photographs. In order to refund we need you to return the item and gift box well packaged.

 

We are now studying the sequence of the photographs received and have our own opinion on what may have occurred, however we would need to inspect the item ourselves before issuing a refund.

 

Please note every item is inspected when received from Manufacturer before any engraving is commenced.

Also note that the damage shown in your photographs would not allow this item to be physically placed within the engraving machine as both ends have to be perfectly circular.

 

As we have been caught out on this before, we started to take photo's of every item before they were despatched and having you admitted and also proven with your images that both the outside packaging and the gift box are totally undamaged then we can only assume that the damage has occurred upon your receipt.

 

This leaves us two options at the present time:

Return the item for further investigation or you are welcome to invite trading standards to investigate.

Please let us know how you wish to commence

-----------------------------------------------------------------------

 

Her reply:

 

Dear Sales,

 

Thank you for your response. I can accept that the item may have been in perfect condition when received from the manufacturer but perhaps the damage occurred after the engraving was completed.

Please may I have a copy of the photographs taken by yourselves of the Tankard before it was dispatched?

 

I shall also be seeking advice from several consumer bodies.

 

Yours Faithfully,

 

----------------------------------------------------------------------------------

 

Trouble is I did not take any photo's although I wish I had.

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Hi... I need your advice

 

I have been an engraver for many years and 3yrs ago I moved on-line and have had no major complaints. I take a pride in what I do.

 

The other week I received an order for a Pewter Tankard from a woman in Cornwall. The tankard arived with me from the manufacturer. As always I inspected it for any damage or tiny marks. There was none.

 

I proceeded with the engraving and plced it in a hard presentation box... then into a well insulated shipping box... Fragile tape all over and posted it off.

 

She received it on the 15/7/13 but phoned me on the 17/7/13 to inform me the base was damaged in two places but the packeging had received no knocks (undamaged)

 

I asked her if she could send me a photo of the item to which she later did (several images)

 

The damage seems to get worse within certain pics and they show a third area of damage to the top (which she did not mention)

 

So, she is now saying that the damage must of ocurred at my end.... As if! Would I really sent an item out like that??

 

I am saying the damage could ONLY of ocurred after opening the parcel.

 

A copy of her email follows along with my answere:

 

Hi,

 

I called earlier today with regard to my recent purchase from yourselves of a Celtic Pewter Tankard. I received this item on Monday 15th July. The packaging is all in tact and the gift box is in great condition, however, the tankard itself is damaged in two places which are parallel to each other making the base of the tankard uncircular.

 

You asked me to take some pictures and send to you. Please see attached photos.

 

I wish to have a full refund as this item is not in the condition in which I expected it and therefore is not the great gift it was supposed to have been.

 

Regards

--------------------------------------------------------------

Dear XXXXXX

Thank you for the email and requested photographs. In order to refund we need you to return the item and gift box well packaged.

 

We are now studying the sequence of the photographs received and have our own opinion on what may have occurred, however we would need to inspect the item ourselves before issuing a refund.

 

Please note every item is inspected when received from Manufacturer before any engraving is commenced.

Also note that the damage shown in your photographs would not allow this item to be physically placed within the engraving machine as both ends have to be perfectly circular.

 

As we have been caught out on this before, we started to take photo's of every item before they were despatched and having you admitted and also proven with your images that both the outside packaging and the gift box are totally undamaged then we can only assume that the damage has occurred upon your receipt.

 

This leaves us two options at the present time:

Return the item for further investigation or you are welcome to invite trading standards to investigate.

Please let us know how you wish to commence

-----------------------------------------------------------------------

 

Her reply:

 

Dear Sales,

 

Thank you for your response. I can accept that the item may have been in perfect condition when received from the manufacturer but perhaps the damage occurred after the engraving was completed.

Please may I have a copy of the photographs taken by yourselves of the Tankard before it was dispatched?

 

I shall also be seeking advice from several consumer bodies.

 

Yours Faithfully,

 

----------------------------------------------------------------------------------

 

Trouble is I did not take any photo's although I wish I had.

 

"As we have been caught out on this before, we started to take photo's of every item before they were despatched and having you admitted and also proven with your images that both the outside packaging and the gift box are totally undamaged then we can only assume that the damage has occurred upon your receipt."

 

"Trouble is I did not take any photo's although I wish I had"

 

If it came to court, the court would need to decide (on balance of probabilities) who caused the damage, +/- who was being truthful.

 

By hinting that you'd taken photo's prior to despatch : you have "made a rod for your own back".

 

Chalk this one up to experience and next time either:

1) take the photo(s), or

2) don't suggest you have photos of the item being despatched.

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If you are satisfied that it was ok on despatch and not damaged in transit! then stick to your guns and let them challenge you.

However the fact that you did not take photos on despatch and you said did may well weaken your case.

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On receipt of the item refund her and chalk this one down to experience.

 

May be an idea to enclose a packing slip with any future orders with a 'checked by' initial box 'supervisor check' initial box and a 'packed by' initial check box. This will look as if all your items have gone through a three stage checking process by three different individuals. Any future charlatan will think twice about challenging three 'employees'.

 

Possibly also enclose a packing photo of the item as well - if you have the right sort of computer printer this is very easy to do.

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