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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DLA back dating

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Around 4-5 months ago,my youngest brother started losing his mobility, and more recently, he was diagnosed with Motor Neurone Disease.Believe it or not, but the Department for Work and Pensions have deemed him fit for work even though his fingers are bent, he can't stand up and walk without falling down, he has to use a rollator for balance and the ability to walk, his speech is slurred, he can't even do a shirt button up or pull a pair of socks on.He is in constant need of help and gets 2 carers go in the morning to get him washed and dressed, and 2 at night to get him ready for bed.He had someone from DSS visit him yesterday and he was told that he will be getting disability living allowance, and carers allowance.However,he was told that it will not be back dated as this is a new claim.I think that is all wrong.He should be getting it back dated to when he was diagnosed with MND, at least, if not to when he first went for tests.........Can anyone enlighten me as to wether or not it should be back dated, and any links/laws governing this?.Many thanks for any help in advance.

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To claim, you'd need to have the needs for at least 3 months and expect it to last for at least another 6. Whilst a diagnosis is irrelevant, it's helpful and it is (or was, due to PIP) to claim without a diagnosis and just state the symptoms.

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Many thanks for the input members.My brother was having trouble standing and keeping his balance back in april.He then started shaking, and it was getting worse as the days went on.he had various scans to check for various possible illnesses.He submitted a claim, but after looking at his details and without a diagnosis, the DWP refused his claim.It was around mid- to late June when his final scan showed that he has Motor Neurone Disease.He then submitted another claim and someone from the DWP came to visit my brother.He saw his inability to do virtually anything and said his claim would be successful.What a pity they don't take note when doctors, neurologists, etc confirm there is an illness, even though they don't know for certain what it is, as they need to do more tests to eradicate all other possible illnesses and get the correct diagnosis.Sadly,my brother has gone downhill so quickly.His life expectancy is 3-5 years,but he doesn;t think he will last throughout the year.

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