@britishgashelp Help with this nightmare

[Lily-Anne]

We were with British Gas as our energy supplier,

because we moved into a property in a new area and they had supplied the previous owner. Mistake!

 

We began to receive our bills as business customers as it is a residential property,

made contact at least three times, but continued to pay the bills,

until they transferred us to a residential account.

 

All of our bills have been paid we have all of them, and the bank statements,

but while we were paying this they were also charging us for a business account,

although we were not sent bills for this, effectively charging twice for the same energy used.

 

With the best will in the world we can't use the same gas and electricity twice! One meter!

 

I went into hospital as a cancer patient and came home to find debt collection letters,

 

eventually British Gas wrote to us and said it was their error, then the letters started again,

 

I've asked the debt collectors to take us to court so we can counter claim,

clear this up once and for all.

 

Our clean credit rating is affected by this,

 

I'm not in remission so do not need the stress,

my husband has tried to talk to them and he received a phone call apologizing for the error although not in writing, today another letter.

 

We have a new supplier now, who would not have taken us on with a prior debt.

Confused? Yep us too.

I'm desperate to take them to court for harassment and compensation as this is two years of hell.

Any advice?

Lily-Anne

[Lily-Anne]

Just saying hello and to say have posted about British Gas, so if anyone has any advice it is very welcome.

 

Lily-Anne

[dx100uk]

take it to the energy ombudsman

 

dx

[raydetinu]

BG are pretty good, but sometime things do go wrong.

I have had a few run ins with them, keep your cool and Email or write with copies of everything you to them and they should sort it out.

Do not phone them, no record that way.

They do usually get it right in the end and ask for compensation, you usually get that too.

good luck.

[Lily-Anne]

Thanks, I had no idea there was an ombudsman, have contacted them. They have not been helpful at all trying to resolve this, bear in mind this has been ongoing since 2010.