Reliance Wimax Internet down since 7 days, no action! My Subscriber ID: xxx TT No: xxxx Appellate TT No:

[muglikar]

Hi all,

 

My Customer Subscriber ID: xxx

TT Number: xxx

Appellate TT Number: xxx

 

My internet is down since more than past 7 days i.e. since the morning of

13th July, 2013. My Customer Subscriber ID is xxx.

 

I registered a complaint 205819488 on the morning of 14th July, 2013 at 9

am with a person named Bhushan in your Wimax Dept. He said there was

problem with Base Stations in Pune and all others except my area station

are up. I asked for a resolution time and he said it will be up by 1-2

hours with a 4 hours max deadline. I asked for a complaint number but he

said there was no need to register complaint. I insisted and he gave me

saying that without ticket, my issue would be resolved in 4 hours and with

ticket in 24 hours.

 

I called again after 4 hours i.e. at 2 pm on 14th July, 2013 as Internet

was still not Up. He said he has no update. I asked him to transfer call

to Floor Supervisor, he wrongly transferred to Broadband Dept, where

Kaushik transferred to Sneha, who said she was Floor Supervisor. She

promised Net would be up in 24 hours i.e. by 9 am on 15th July, 2013 as

she will send a an Engineer to look into the issue.

 

No Engineer from Reliance came to my home as promised. But Internet at my

home is still down now at 12 pm on 16th July, 2013. I do not understand

why no one gave me a correct resolution deadline and why Internet is still

down. I am already paying a high amount for internet as you dont give

Broadband in my area but only Wimax. I will have to cut the payment in the

bill for this month for as many days as the net is down.

 

 

I have emailed you daily and have got a few calls from your officers saying issue will be resolved in a day or 2 day before yesterday. But there is no resolution yet. Its highly inconvenient for me and appalling service from Reliance!

 

When will my Internet START WORKING???? WHAT the HELL is going on?

 

My Reliance Wimax Internet is down since 7 days now and its been 6 days since I registered a complaint. Your resolution time for complaints is 24 hours and its extremely appalling that no action has been taken from your side. Several promises were made and none of them has been fulfilled.

 

I want to discontinue the service of Reliance if Internet is not up by tomorrow.

Edited July 22, 2013 by honeybee13
Personal account details removed.

[RCOMCare]

Hi all,

 

My Customer Subscriber ID: xxx

TT Number: xxx

Appellate TT Number: xxx

 

My internet is down since more than past 7 days i.e. since the morning of

13th July, 2013. My Customer Subscriber ID is xxx.

 

I registered a complaint 205819488 on the morning of 14th July, 2013 at 9

am with a person named Bhushan in your Wimax Dept. He said there was

problem with Base Stations in Pune and all others except my area station

are up. I asked for a resolution time and he said it will be up by 1-2

hours with a 4 hours max deadline. I asked for a complaint number but he

said there was no need to register complaint. I insisted and he gave me

saying that without ticket, my issue would be resolved in 4 hours and with

ticket in 24 hours.

 

I called again after 4 hours i.e. at 2 pm on 14th July, 2013 as Internet

was still not Up. He said he has no update. I asked him to transfer call

to Floor Supervisor, he wrongly transferred to Broadband Dept, where

Kaushik transferred to Sneha, who said she was Floor Supervisor. She

promised Net would be up in 24 hours i.e. by 9 am on 15th July, 2013 as

she will send a an Engineer to look into the issue.

 

No Engineer from Reliance came to my home as promised. But Internet at my

home is still down now at 12 pm on 16th July, 2013. I do not understand

why no one gave me a correct resolution deadline and why Internet is still

down. I am already paying a high amount for internet as you dont give

Broadband in my area but only Wimax. I will have to cut the payment in the

bill for this month for as many days as the net is down.

 

 

I have emailed you daily and have got a few calls from your officers saying issue will be resolved in a day or 2 day before yesterday. But there is no resolution yet. Its highly inconvenient for me and appalling service from Reliance!

 

When will my Internet START WORKING???? WHAT the HELL is going on?

 

My Reliance Wimax Internet is down since 7 days now and its been 6 days since I registered a complaint. Your resolution time for complaints is 24 hours and its extremely appalling that no action has been taken from your side. Several promises were made and none of them has been fulfilled.

 

I want to discontinue the service of Reliance if Internet is not up by tomorrow.

 

 

 

Dear Customer,

 

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

 

Cheers,

 

RCOMcare

Edited July 22, 2013 by honeybee13

[muglikar]

Dear Customer,

 

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

 

Cheers,

 

RCOMcare

 

Dear RCOM care,

 

Do you really care for your customers? In which world does a broken OFC or whichever cable you use, take 10+ days to repair? I have been listening to this same bullsh*t of "this matter has been escalated to our customer service team" since 10 days now. You may reduce my billing for this, but what about the thousands or even lakhs of rupees in revenue that I have lost due to the utter negligence from you? Who will compensate for that? What right do you have to call yourself RCOM"CARE"?

 

My internet is down since 9 am of 13th July, 2013 and no action has happened from your side besides mere hollow and shameless assurances which have all turned out to be fake and false!

 

And after all this, you call and ask me to comment on this thread? What did you expect I will comment?

[honeybee13]

Hello there.

 

I just wanted to ask, because I haven't come across RCOMcare. Is this a UK problem please?

 

My best, HB

[MagneticStrawberry]

Nope,it's India since he's talking about lakhs and rupees and the Base Station is in Pune,India. The names are Indian,but then that doesn't mean anything these days with call centres...