Jump to content

  • Tweets

  • Posts

    • Djokovic is back in the news - the BBC has cast doubts on the date of his covid test prior to arriving in Australia. They've done some clever research with serial numbers and QR codes but the Serbian public health authority isn't giving information.   And Nadal is a step closer to his 21st Grand Slam title, which would make him the first male player to reach that. He won't be able to compete in the French Open under France's current rules which require all sportspeople to be vaxxed.   Novak Djokovic: Doubts over timing of Covid test WWW.BBC.COM The BBC has uncovered fresh evidence questioning the timing of Novak Djokovic’s positive Covid test used to enter Australia.  
    • Hi   I could be wrong here so could @namedisplay please clarify if I am correct or completely wrong?   In your post#1 you mention that due to your health issues and your mental state at the time you rang the Training Room and was told it would cost and initial £200 and then £15 per month until you finished the course.   Then further in post#1 The Training Room told you you were not eligible for an extension because you hadn't completed enough of the course.   With the above I now refer Post#12 which mentions your circumstances are covered by 13 in the TTR Terms and Conditions.   What is mentioned above seems conflicting from TTR for the following:   1. IMO that money of £200 and then £15 per month (on top of original Course Fees) was them at that time agreeing to an extension as per 13 in TTR Terms and Conditions   2. Them stating you can't extend Course as not completed enough of Course is not in TTR Terms and Conditions (that I and others can see) (Note they could be referring to 15 in TTR Terms and Conditions)   Can you clarify the above and were you informed those extra costs were due to an extension of your Course.   Again I will ask did you provide the Training Room with Medical Evidence when you asked the above?   We also still need to see the Letter from Training Room Threatening Legal Action (fully redacted) which you still haven't posted?   You need to send The Training Room a Subject Access Request (SAR) asking for 'ALL DATA' that simple phrase means whatever format they hold that data in whether it be written, email, recorded phone calls etc.   They then have 30 Calendar Days to respond to your SAR Request and that Time Limit only starts once they have acknowledged your SAR Request. They can extend that Time Limit if they need to prove identity before actioning the SAR Request so be aware of that.   A SAR Request is now FREE and make sure you get Free Proof of Posting from the Post Office     Your right of access ICO.ORG.UK   Can you please make sure you answer the questions asked of Caggers to assist you    
    • I've been trying to resolve a issue with 8 PCN issued by Tyne Tunnel 2 (tt2.co.uk). Tyne Tunnel 2 is a gated toll charged tunnel to cross the River Tyne in Newcastle. We moved in recently so all a bit new to us. My dad had been using the tunnel about twice a week and he had been paying cash for the toll fee at the booths. At some point in November 2021 they had done some constructions where the gates had been closed and payments had transitioned to online methods. My dad had been oblivious to this and been on his merry way multiple times thinking that he doesn't need to pay. So he received the first PCN some where end of November which had been issue on the 26th after which point I went on alert and sorted out the online accounts and such. However the current total of fines has amounted to £255.20 and I have appealed explaining that soon as the letters were received we have resolved the issue but they insist on us paying 8 PCN. I feel it's unfair that the fine is for the same offence which we couldn't have rectified or known until we received the first PCN letter and after the first PCN we have rectified it so feel they are being bit draconic. Any advice on this matter? 
    • No need to apologise! I am extremely grateful for both your help   Gosh very good attention to detail going on here   Great thank you, i will put them back as below   Good evening to you   DEFENCE   1.     The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.     2.     Paragraph 1 is noted. It is accepted I have in the past had agreements with Lloyds TSB. I do not recall the precise details or agreement nor the claimant either, having failed to provide an agreement/account number within its particulars of claim and have therefore sought verification from the claimant.   3.     Paragraph 2 is noted but until such time the claimant can clarify the agreement account number any breach has yet to be proven.      4.     I am unaware of any legal assignment or Notice of Assignment allegedly served by either the Claimant or Lloyds TSB pursuant to the Law of Property Act 1925.   5. Paragraph 3 is denied. I am unaware of any Notice of default served.   6.     It is denied with regards to the Defendant owing any monies to the Claimant. The Claimant has failed to provide any evidence of the Agreement/Assignment/Default notice or Termination requested by CPR 31. 14.    Therefore the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement ; and b) show how the Defendant has reached the amount claimed for; and c) Show or evidence a Default Notice /Notice of Sums in Arrears, d) show how the Claimant has the legal right, either under statute or equity to issue a claim;   7.     As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.   8.     On the 5th of January 2022 I requested to The Claimants Solicitors, Mortimer Clarke by way of a CPR 31.14 copies of the documents referred to within the Claimants particulars to establish what the claim is for. Mortimer Clarke have failed to fulfil my CPR 31:14 request.   9.     On the 5th of January 2022 I made a section 78 legal request to the claimant for a copy of the Consumer Credit Agreement. The claimant has as of 27/01/22 failed to comply.   10.  By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
  • Recommended Topics

  • Our picks

  • Recommended Topics

EE mis-selling

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3077 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi all,


Please bare with me, this is a long one. But I was looking for a bit of help.


I've been mis-sold a sim card by EE. A few months ago I received a call from someone claiming to be from Orange asking if I was getting the most out of the services available to me etc. They mentioned about moving on to EE for 4G signal etc but at the same price as I was paying at Orange. This confused me a little as I believed they were the same company? I said I would hold off on this as I use Dial a Phone I wanted to see if this would affect my cashback. Anyway, a month or so later I received a sim card in the post, which I presumed that Orange had changed their name to EE and a new sim card was needed. I put this in my phone and rang my girlfriend and the number that rang was my own number, so I thought nothing of it and have been using that sim for 2 months or so. Yesterday however, I received a letter from Orange stating that I owed them £11.25. I called them immediately and explained the situation, they advised that Orange/EE are two separate companies and that I must have signed up to an EE sim card somewhere. I advised that I didn't and was told to contact EE to make a complaint, but I paid the £11.25 there and then to avoid anything affecting credit file etc.


I called EE and requested to log a complaint with them. The agent I spoke with 'Dawn'was lovely and really understood my concerns etc and took all my details. She credited my account by the £11.25 but I realised that this sim was an 18 month sim, so I queried if this now extended my contract. Dawn advised it had, but quickly rectified this by taking the additional 2 months away from my contract and they would give feedback to the persons TL and remove any sales fee's due to him. I stated that although I was happy with what Dawn had done for me I still wanted to take this further as this should never have happened in the first place.


To be fair to EE other than the obvious initial "sale", their customer service has been really good but I didn't want them to just sweep this under the carpet and I wanted a full, written response and explanation as to what has happened here.


I still haven't had a chance to find out about my cashback with Dialaphone so I just hope that this doesn't come back to bite me, especially when its through no fault of my own!


Does anyone know my rights here? is this contract now technically null and void?


Any help would be greatly appreciated.



Link to post
Share on other sites

Having seen all of the EE logos on the Orange website it is difficult not to be confused.


I think that I would have made the same assumptions that you did, especially as my Orange phone says EE as the service provider & I received many texts from them about their wonderful new company.


As you didn't request the new sim and they seem to be taking advantage of the confusion about the company name, I think that you have an extremely good case. All you need now is a plan and your next step!


I would write to both EE & Orange and demand a resolution that suits you

Link to post
Share on other sites

Thanks for your reply 2Grumpy.


I've logged a complaint with EE as at the end of the day, if they are a separate entity to Orange, it was them that did the 'mis-selling' and not Orange. However, whilst on the phone to EE, the lady I spoke with pulled up my Orange contract and was able to see exactly when the contract started and did the necessary amendments to my contract so this again is confusing.


Update - I've now spoke with Dialaphone who have confirmed that this will affect my cashback as it the bills that you send in, need to be from the original contract provider!!


I furious now as I'm sure you could understand. I've raised a complaint over the phone to which I had a response that someone would "call me back" but nothings happened since.


I think I may need to take heed of the advice given above and send a letter to both Orange and EE to log a formal complaint.

Edited by newportstu
Link to post
Share on other sites

When I log into my orange account, it says at the top:


"orange, brought to you by ee"


and the EE homepage has orange & TMobile logos


Orange / TMobile / EE are the same company


Really you have been "slammed" - like energy company sales people asking you to switch to them & then proceeding to do the switch after you say no.


Complain loudly to EE for recompense for your losses (cashback and contract that you didn't want and didn't agree to and possibly early termination charges from Orange) and to Orange for transferring your number to EE without your authorization

Link to post
Share on other sites

Exactly my point 2Grumpy. They claim to be separate entities (when it suits them)yet their branding is everywhere together. Another confusing aspect is what was traditionally "Orange Wednesdays" at the cinema is now "EE Wednesday" and even at Glastonbury festival they have a charge tent that was always by Orange, but this year its was EE.


I didn't think to contact Orange to pursue the matter of transferring my number without authorisation and I'll certainly now be going down that avenue. Though I'd hazard a guess that they'll simply pass this back off as an EE issue.


To be honest I wasn't initially going to pursue the fact about compensation but I believe this is definitely something that I will pursue going forward. Simply as this now has the potential to seriously hit me in my pocket. I suspect all that they would do is swap me back to Orange, which isn't something that I want to happen really as I've now got used to EE's services and 4G signal etc plus Dialaphone may still not pay out on cashback as the contract hasn't been maintained with Orange for the full 18months.

Link to post
Share on other sites

Nearly a week on since I sent the complaint letter and even though the EE complaints code of practice on their website says "We’ll acknowledge receipt of your letter by sending you a text message on day of receipt", I've checked Royal Mail Track & Trace and my letter was signed for on 24th July 2013 alas no text message.


I sent the letter to the following address;


The Complaint Investigations Team


6 Camberwell Way


Tyne and Wear



Anyone know how long it takes for EE to usually acknowledge a complaint?

Link to post
Share on other sites

  • 2 weeks later...

I'm still yet to receive an acknowledgement of my complaint, even though the letter was signed for on the 24th July.


Does anyone know where I stand on this? Would it be worth sending a chaser letter or simply wait the full 8 weeks for resolution?



Link to post
Share on other sites

  • 3 weeks later...

* Update *


EE called me and advised that they would be crediting my account with £123.00 if I would accept that as the resolution to the complaint. I declined (my cashback is more than that!). I requested for the complaint to be escalated.


I received a letter a few days ago from them. EE have just fobbed me off with what looks like a standard letter (its not even been signed, its a photocopy signature!). See below;




Now this looks to me as if EE are just trying to pass the buck. I don't know what third party company they are in reference too but theres been some serious mis-selling going on here at EE and they are either aware of it and are burying the head in the sand or just shunning responsibility with a 'prove it' type letter.


So angry its unbelievable! :-x

Link to post
Share on other sites

1st thing I would be doing is getting all the data on this in writing. Send them a SAR and a £10 cheque / postal order. (the word SAR is a link, click on it)

Send them a separate letter and tell them that you want to escalate this to the regulator, and can they issue you with a DEADLOCK letter if they are not prepared to offer the full cash back. I would also say that you think they are complicit in a crime and you are considering reporting this as a crime to www.actionfraud.police.uk


I would make it clear to EE that you will not tolerate being out of pocket due to one of their sales teams or one of the companies that they subcontracted work out to, and you will take this further until you receive the payment in full as well as refund of your SAR fee and compensation for your time wasted.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


Or send a cheque or postal order payable to Reclaim the Right Ltd.


923 Finchley Road London NW11 7PE



Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)


If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site


Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

Thank you for your response and advice locutus. I have now drafted up a letter as advised in your post and I will send this off today. I will let you know of their response.


Thanks again



Link to post
Share on other sites


  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...