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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lloyds TSB reducing limit to less than the current balance.


sgs2009
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Hi sgs2009,

 

I've used your post to start a new thread as the other thread was quite old, seems we are all at the mercy of the Banks when it comes to matters like this.

I'm not sure what the answer to your question is, hopefully someone will add a constructive comment.

 

Regards,

 

Scott.

Any advice I give is honest and in good faith.:)

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They did it to me too. £550 limit down to £500 balance of £511

Late payment charges for 2 months because i didn't realise they'd done it. I called customer services and played it as if it must have been a simple mistake on their part. I dont like to go all guns blazing at first.

 

Result was an instant refund from the first months charge and asked to call back after my next statement to request refund form that month. Surprisingly all went well this time.

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Thanks - our situation is £3800 credit limit reduced to £2400 with £3600 balance a difference of £1200 so I'm guessing the over limit charges are going to be high - which of course we cannot afford. A good way of getting extra money for them. I'd rather they just cancelled the card to prevent any more spending and let us pay the balance off in monthly stages.

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Have you actually spoken to them yet? If you haven't you must because it could be a mistake as in my case. Maybe post their responce here?

I find what they have done to you very disturbing. I don't have any expertise on this although i'm pretty sure they are acting wrongly. This forum I'm sure will have some good quality answers.

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I'll contact them and see what they have to say - I'll keep the forum updated.

 

:thumb:

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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