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    • Funding concerns are expected to see Saudi Arabia reduce its giant building schemes.View the full article
    • Why the former Fujitsu engineer is such a key figure in the Post Office scandal.View the full article
    • next time dont panic and wet yourself and offer payment !! Date of issue – 14 june 2024 date for aos - 2nd july  date to file defence - 16th july      other than the CCA/CRP and if it ever gets that far..a witness statement, you send them NOTHING and dont ever instigate comms with them. esp by email.. i would be sending one final email in reply to theirs above. PLEASE NOTE: email is NOT to be used for any comms with regard to our mutual court claim. else they'll be sending a whole forest of faked agreements/documents to you one minute before a court deadline removing your shace to object/pull them apart as unenforceable etc. dx        
    • The EU and China still disagree about the import taxes, but have agreed to discuss them further.View the full article
    • Unbelievably I can't find it, I will have a really good look for it when I have a bit more time on my day off this week. AS a side note, I emailed them offering a token payment to settle the account and avoid court action, which unsurprisingly they have declined. However their reply states:  A Claim was accepted on 19 June 2024 which means we cannot set up a payment plan just yet. You should have received a claims pack from the Court. We would ask for this to be completed with your offer of repayment and returned to either ourselves or the Court.  You have 21 days for this to be completed and returned in order to avoid a Judgment by Default. This means we would need to receive this by 10 July 2024. I was under the impression it was 19 days from date on the claim form. which was the 14th, which would be 3rd July. Could I use this against them as it seems like they are giving me false information in the hope of getting a judgement by default?
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Seriously frustrated with Vodafone, no signal on 3G.


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I'm seriously hacked off with Vodafone. For the last 2 months or so I've had no signal at all while at home which has led me to missing calls and texts. As I run a business from home alongside my full time employment this is a major hassle.

 

I called Vodafone to report the problem and was told to switch my phone to 2G as there was a known problem with the 3G knocking out the signal. I was told this would be a short term solution until the 3G issue was resolved.

 

After a few days of still suffering this issue I went onto the Vodafone eForum and posted on there about the problem. I completed all the info Vodafone required from me and a day or so later was told the issue should be resolved which it was not !

 

About a week later while still suffering this issue, Vodafone posted saying the engineers had checked the site and couldn't find any alarms ! All I've done since then is constantly ask what's going on to be told " we'll check with the engineers and get back to you " !

 

Vodafone last posted on my thread on 5/7/13 saying they'd chase the engineers up, I've heard nothing so posted yesterday (16/7/13) asking what's going on. I got a reply today (17/7/13) saying Vodafone would chase the engineers up again !!!

 

I'm so annoyed with this now and the disgusting customer services. I'm sick of paying my monthly contract for a mobile I can't use properly. Can I cancel my contract early based on the fact Vodafone have failed to resolve this issue for such a long period of time ?

 

Is there anyone on here that can help me ?

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Hi clarkywrx,

 

I'm sorry to see that you're currently having problems with the network.

 

I've located your thread on our eForum and so will check to see if there's any further news.

 

If you'd like to discuss things further with me could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

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  • 2 weeks later...

So Vodafone got back to me saying if I want to cancel my contract I have to pay the remaining amount of the contract to end it, I expected to have to pay but would've thought it would be a discounted rate bearing in mind I'm only cancelling due to the reduced service and very poor customer service.

 

As I've had no reply on the Vodafone forum for a while I've just posted on there asking what's going on only to be told " The engineers are still looking into it " !

 

Also, after being told I could only have a line rental refund after the issue has been resolved, I've now been told I'm not getting any refund as it's a 3G issue !

 

So while on 3G I cannot make/receive calls or texts or use the internet, I'm paying £32 a month for this and it's been going on for 3 months and Vodafone still can't sort it out !

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So Vodafone got back to me saying if I want to cancel my contract I have to pay the remaining amount of the contract to end it, I expected to have to pay but would've thought it would be a discounted rate bearing in mind I'm only cancelling due to the reduced service and very poor customer service.

 

As I've had no reply on the Vodafone forum for a while I've just posted on there asking what's going on only to be told " The engineers are still looking into it " !

 

Also, after being told I could only have a line rental refund after the issue has been resolved, I've now been told I'm not getting any refund as it's a 3G issue !

 

So while on 3G I cannot make/receive calls or texts or use the internet, I'm paying £32 a month for this and it's been going on for 3 months and Vodafone still can't sort it out !

 

 

You do not have to pay the remaining amount. Ofcom guidance is the remaining months less the costs vodafone would not incur by you not using the service. They should give you a termination price which is this figure.

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You do not have to pay the remaining amount. Ofcom guidance is the remaining months less the costs vodafone would not incur by you not using the service. They should give you a termination price which is this figure.

 

The figure Vodafone have given me is the remaining monthly payments left to pay minus 2% !

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Hi clarkywrx,

 

I can understand your frustration.

 

Please be assured that as soon as I have an update I'll get in touch with you to discuss things further.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

 

I would appreciate that but please bear in mind how long this issue has been going on for, it just doesn't seem to be getting sorted out !

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Do you have reliable wired / cable broadband at home?

 

If so, why are Voda not offering you a SureSignal device, (it is a femto-cell), at least as a stopgap measure to limit your loss of business?

 

FWIW, O2 don't take this approach, and don't have their own femto-cell, but if an O2 customer was facing the same, they should look at using "TuGo" over their home wi-fi network to restore their access to calls / texts.

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Do you have reliable wired / cable broadband at home?

 

If so, why are Voda not offering you a SureSignal device, (it is a femto-cell), at least as a stopgap measure to limit your loss of business?

 

FWIW, O2 don't take this approach, and don't have their own femto-cell, but if an O2 customer was facing the same, they should look at using "TuGo" over their home wi-fi network to restore their access to calls / texts.

 

Correction to the above : O2 do have a femto-cell, available only to business customers (currently £150 for SOHO, £250 for large business versions).

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