@curryspcworlduk Faulty TV from Currys **REPLACED BY WONDERFUL STORE STAFF RESOLVED**

[vicr76]

Hi All,

 

I bought Television- Samsung UE46ES6800 from you on 05/01/2013. I now find the goods have the following fault:

Take too long to power on, too slow when changing channels and smart hub don't connect to network. Tv don't recognize network connected devices, slow in all processes...etc..

 

I contacted Samsung directly and after the visit by Samsung Engineer he advised to change the MAIN BOARD, which I don't agree as the TV is only 5 months old and I don't want a repaired premium TV only 5 month old. But after I visited Curry's store later and spoke to one of the manager in store he refused to replace the TV as he says its more than 28 days old and cannot be replaced as per their policy (he was very rude at the visit to store). As last resolution I have to send it to repair to Samsung service center.

 

Now the TV is back from repair center after changing Main Board the above mentioned problems still there along with the picture is really of poor quality now and still can't find any of my network connected devices. I again contacted Samsung and they again booked in for check and says they can't find any defect the the TV is good but when this time the technician who came to deliver the TV also tried to connect the devices but failed and even wrote this on delivery note.

 

So later I been to Curry's store back again and spoke to one of the staff and he promised that store manager will call me next day and took copy of the all documents along with my contact number but as usual they never bother to call me or contact me in any way.

 

Can any body please suggest me what to do next.

 

Thanks in advance.....

Edited July 12, 2013 by citizenB
formatting

[vicr76]

Hi All,

 

I bought Television- Samsung UE46ES6800 from you on 05/01/2013.

 

I now find the goods have the following fault:

Take too long to power on,

too slow when changing channels and

smart hub don't connect to network.

Tv don't recognize network connected devices,

slow in all processes...etc..

 

I contacted Samsung directly and after the visit by Samsung Engineer he advised to change the MAIN BOARD, which I don't agree as the TV is only 5 months old

and I don't want a repaired premium TV only 5 month old.

 

after I visited Curry's store later and spoke to one of the manager in store he refused to replace the TV as he says its more than 28 days old

and cannot be replaced as per their policy (he was very rude at the visit to store).

 

As last resolution I have to send it to repair to Samsung service center.

 

Now the TV is back from repair center after changing Main Board

the above mentioned problems still there along with the picture is really of poor quality now

and still can't find any of my network connected devices.

 

I again contacted Samsung and they again booked in for check and says they can't find any defect the TV is good

but when this time the technician who came to deliver the TV also tried to connect the devices but failed and even wrote this on delivery note.

 

I been to Curry's store back again and spoke to one of the staff and he promised that store manager will call me next day

and took copy of the all documents along with my contact number but as usual they never bother to call me or contact me in any way.

 

Can any body please suggest me what to do next.

 

Thanks in advance.....

[citizenB]

Hmm, I am trying to type in soga so that you get a link.

 

Right it seems as though it has worked. Just hover over the link and follow

[dx100uk]

they've had one chance now

time for refund or replacement under SOGA

 

dx

[vicr76]

Thanx for reply citizenB and dx100k

 

but the soga link is not working when I click on it....

 

Vicky

[raydetinu]

just google it!

[dx100uk]

http://sogahub.tradingstandards.gov.uk/

[citizenB]

Hmm, it isn't working ! dx's link is though

[dx100uk]

is now under trading standards

that's why soga handcuff link is dead

 

its not been changed

[vicr76]

Update........

 

Hi Guys...

 

Been to Currys store on last Friday and guess whataaa able to speake to the guy who sold us the TV and he is new manager now and his response was exceptional, outstanding... really help full that he even argued with Samsung to give him the code so he can exchange the TV but unfortunately as it was in late hours Samsung Manager said that he is going to call me back on Monday and sort this our....

 

Will update as soon as get a reply from samsung....

[ashmk]

Never, never , never buy a TV from Currys. Always buy from Costco. I have the same TV as you which kept turning itself off on it's own. I called them, they went through a list of things to do, I did it, left it a day, still had the fault and they said no problem, take it back for a full refund so I did.

[citizenB]

Step in the right direction then vic..

[porkyp1g]

Never, never , never buy a TV from Currys. Always buy from Costco. I have the same TV as you which kept turning itself off on it's own. I called them, they went through a list of things to do, I did it, left it a day, still had the fault and they said no problem, take it back for a full refund so I did.

 

You got a full refund considering they could have insisted on repair under SOGA, you did well.

 

So TV's from costco never break down then? All electrical devices break down, that's why manufacturers supply warranties.

[ashmk]

TV's break down but Costco have the best returns policy in the industry. I was in there the other day and a guy rocked up with a trolley of beer, said his guests didn't drink it at his party and can he return it. Sure, no problem they said. Ok, so it's not a TV but you get the point.

 

And no, I don't work for Costco, I just think that highly of them.

[vicr76]

Update guys.....

 

As always the Knowhow customer service is crap. My TV had again shut itself down completely and when the Samsung Service center picked it up I specifically asked them to don't carry out any repair just check it and let me know and let me decide what to do next. But as usual they never cared and repaired it and now the don't want to replace it as its already repaired.

 

Anyway I contacted Ombudsman and they are happy to take this case further. Hopefully this will be sorted out soon.

[vicr76]

Update:

 

I got my TV replaced with Samsung 2013 model which I chose to from Currys. After I refused by KnowHow and Samsung to replace the TV I just tried my luck going to the store last Friday and spoke to Dash who actually sold the TV to us and he helped us to replace it straight away within 5 minutes he spoke to KnowHow and managed to get a replacement code which was really impressive.

I really appreciate his effort and care towards customers problem....

[dx100uk]

well done great result

 

dx

[vicr76]

Hi Dx,

 

Thanks.

Yeah it was a long wait for 2 months and lots of disappointments,

and really annoyed with KnowHow's and Samsungs reply to not replacing but to go for an another repair

 

the Sales Person(Dash) in Currys store, Ancoats, Manchester was really helpful.

 

It was a totally different experience visiting the store last time and speaking to a really unhelpful Manager few weeks back

 

but this is the second time I spoke to Dash and he was helpful both the times and he even asked us to come to him straight if we have any further problems.

 

Its good to know that the store got a really efficient and helping staff like him.

 

I really recommend him.