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    • Hi as this appears to be about a Parking Charge from a PPC,   I have moved your thread to the Private Land parking Forum, where you should get advice targeted to the situation   could you give some history about what the Invoice was for  and who the parking Contractor is  Did you appeal the charge, and it looks like you have had letters from the dreaded useless Gladstones demanding payment  Could you give the information asked for on this sticky and also post the  letter from gladstones to see if it is a Letter Before Claim/Action?    
    • it is also unlawful to change the ownership of a vehicle [or goods] to avoid enforcement action upon them. and this was done after you had already replied to the council regarding the outstanding ticket(s).   be careful upon pursuing a resolution arguing this point.   you could have quite easily changed ownership to gain a parking permit some months previously when getting the first windscreen ticket.              
    • I would start off by sending the bank an SAR. Which bank is it?
    • I agree with you DX100, but N/W don't want to play ball and send a copy of the agreement after 3 requests.  How will this stand if it goes to Court?
    • Sorry if this is in the wrong section as not sure where exactly its best suited.   So, we got the bank statement the other day & noticed 23 separate Xbox in game credit debits for Fortnite for £7.99 each over a 4 week period.  Now the daughter insists she didn't order anything.  And whilst most will say "of cause she would and just denying it etc" well, I'm not going to say I believe her even though I'm assuming using real cash to buy in game credit comes with a clear notification that your using real money (and stating the amount each time) to buy such in game credit.  And whilst I still need to check the Xbox security settings to see if as I think I did, I did set a security pin for purchases a few things are puzzling me on a legal footing and that mainly what I want to ask about.   As the bank statement indicates the card in question is an old card I had replaced and cancelled a while ago, about the time these transactions started.  When I ordered the new replacement I asked for the previous card to be cancelled.  2 weeks later I had to report the replacement card stolen\lost abroad and ordering another again asking for that card to be cancelled to prevent unauthorized use and money being taken from the bank account.   So, in the first instance I've already contacted the bank to enquire how and why they have allowed payments from an old debit card I had replaced and cancelled?.  They suggest that the card was never cancelled when the replacement was ordered and that the old card would remain valid until the expire date in a couple of years time!!!.  I asked them how on earth this can be the case as the replacement card has a completely different number and ordering the replacement should trigger (as per my request) cancellation and usage of said card.  The bank is suggesting otherwise as because the card was valid when setting up Xbox live that the card can always be used even if replaced regardless of reason it was replaced or if we cancelled the card.  They justified this action by saying the payments are continuous payments (similar to direct debit) and that's why they went through and referred me to Microsoft.   I pushed the issue and said they are not continuous payments but single individual 1 off payments that by nature (in game credit) and the number of payments (23 x £7.99) they could never claim them to have been continuous payments as a pre existing agreement for such payments for the game in question would have to exist and have existed when the card was valid which it doesn't.  And therefore these payments should not have been made because they are neither continuous payments and come from an old debit card that was replaced and cancelled.  The bank sort of agreed that these payments maybe are not continuous payments yet are now unsure where I stand.  So I have been referred to there disputes department.   Feeling I'm going to get the same run around on the rights over taking payments from an old replaced card that was supposed to be cancelled, I'm wanting to know what members think on a legal footing?.  As its like the bank saying I can use the same old & replaced debit card details to order items online because its still in date even if replaced & cancelled which I find highly unlikely!.
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Having NEVER had a QQ loan, I got this via email this morning.. (Would love to know how they got my name and email address..)

Check out the huuge amounts they are asking for! :)

 

 

SUBJECT:- Extended Repayment Plan Available: Prevent Sale To 3rd Party Collectors

 

BODY:-

Dear [DELETED],

Customer ID: [DELETED]

Unless payment is made on your loan by 2 August 2013 it may be sold to a third party collection agency.

To help you prevent this transfer your defaulted loan balance has been referred to the QuickQuid Final Resolution Department.

QuickQuid will accept a re-payment plan over n/a months. Based on your outstanding balance of n/a this would be a monthly payment of n/a. Please contact our Final Resolution Department between 08:00 and 21:00 Mon - Fri at 0800 016 3114 to accept this offer or to learn about other options available. It is important to provide dates of payment when replying to this e-mail as the arrangement is incomplete without dates of payment.

Once a payment plan is in place, collections activities will stop as long as payments are made on time. The only forms of payment accepted for this offer are Debit Card or Direct Debit Mandate. If your account information has changed please inform our agents so they can update your information.

QuickQuid Final Resolution

escalation@quickquid.co.uk

0800 016 3114

www.QuickQuid.co.uk

QuickQuid | 0800 016 3114 | escalation@quickquid.co.uk | Privacy Policy |

Call free from landlines. Mobile phone companies may charge up to 40p per minute.

CashEuroNetUK LLC is a limited liability company incorporated in the United States.

Head Office: 200 W. Jackson Blvd. 14th Floor, Chicago, USA.

Correspondence Address: 483 Green Lanes, London N13 4BS.

Consumer Credit Licence #603395

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I got the exact same one - did apply for one a year ago or so, just to get a repair done 2 weeks before payday, got declined - just forwarded the details on to the Sun for a laugh to see if they can get an 'official apology' etc!

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I also got one this morning and am on a repayment plan. The return header when you look at teh source isenovaintl.50984@envfrm.rsys5.comSo I have emailed the company seperately telling them and hopefully if they get enough reports they may be able to get it sorted. Have given them my reference so they know Im a legitimate if not in a poor financial situation person.

Having NEVER had a QQ loan, I got this via email this morning.. (Would love to know how they got my name and email address..)

Check out the huuge amounts they are asking for! :)

 

 

SUBJECT:- Extended Repayment Plan Available: Prevent Sale To 3rd Party Collectors

 

BODY:-

Dear [DELETED],

Customer ID: [DELETED]

Unless payment is made on your loan by 2 August 2013 it may be sold to a third party collection agency.

To help you prevent this transfer your defaulted loan balance has been referred to the QuickQuid Final Resolution Department.

QuickQuid will accept a re-payment plan over n/a months. Based on your outstanding balance of n/a this would be a monthly payment of n/a. Please contact our Final Resolution Department between 08:00 and 21:00 Mon - Fri at 0800 016 3114 to accept this offer or to learn about other options available. It is important to provide dates of payment when replying to this e-mail as the arrangement is incomplete without dates of payment.

Once a payment plan is in place, collections activities will stop as long as payments are made on time. The only forms of payment accepted for this offer are Debit Card or Direct Debit Mandate. If your account information has changed please inform our agents so they can update your information.

QuickQuid Final Resolution

escalation@quickquid.co.uk

0800 016 3114

http://www.QuickQuid.co.uk

QuickQuid | 0800 016 3114 | escalation@quickquid.co.uk | Privacy Policy |

Call free from landlines. Mobile phone companies may charge up to 40p per minute.

CashEuroNetUK LLC is a limited liability company incorporated in the United States.

Head Office: 200 W. Jackson Blvd. 14th Floor, Chicago, USA.

Correspondence Address: 483 Green Lanes, London N13 4BS.

Consumer Credit Licence #603395

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I got one from them as well. I assume it relates to the debt they gave to Mackenzie Hall who I had to report the the ICO for sending my account details to my employer. There is no way I'm paying it as QQ is partly responsible for the embarrassment that came as a result of that. I also believe that their actions also contributed to me being turned down for 2 promotions as the employer thought I'd been getting credit to the address.

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If you have no loans with these company, why not forward the emails to "Action Fraud".


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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If you have no loans with these company, why not forward the emails to Action Fraud.

 

Great idea - e-mail reported via the action fraud website, and e-mail forward to phishing@cityoflondon.police.uk as requested by action fraud.

 

BG

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Just received this. ..

 

Dear Douglas,

Earlier*today, an erroneous email message was sent to a number of QuickQuid customers. This email was sent in error and should be disregarded.

We are working diligently to determine*how this happened*and apologise for any inconvenience or alarm this message may have caused.

 

Any customers who wish to speak with a QuickQuid representative should contact0808 234 4558.**Please note, our call centre is currently receiving a high volume of calls and therefore customers may experience longer wait times than normal.*

 

Regards,

Arad Levertov

QuickQuid

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They sent that repy to try and shrug off responsibility. Especially so since people who had NEVER had any dealings with QQ had received these emails.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Sorry to hijack a thread, but I too have received both e mails today. I have never had a loan from them, and I have never even applied to them.I have e mailed back telling them this, and telling them to remove any details they hold about me.I have also given them 14 days to tell me how they got my details in the first place.Have I done the right thing?RegardsSignaller

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Yes you have. Make sure you keep on their backs on how they got your info, otherwise you WILL make a full report to the OFT and ICO.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks @ renegadeimp. Will update you when/if I hear back from them.I gave them 14 days from receiving the e mail to reply.Signaller

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12 guests? I wonder if any are QQ!!!

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Sorry to hijack a thread, but I too have received both e mails today. I have never had a loan from them, and I have never even applied to them.I have e mailed back telling them this, and telling them to remove any details they hold about me.I have also given them 14 days to tell me how they got my details in the first place.

 

Have I done the right thing?

 

Regards Signaller

 

 

Yes, you have every right to know how they have come by your details if you have never had a loan from them.

 

I would think you should also make a complaint to the OFT and the Information Commissioner.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thank You @ citizenB for replying.I will do as I said, and wait the 14 days I gave them to reply, and update you later.RegardsSignaller

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The OFT are currently investigating PDLs so the more complaints that go in about the behaviour of these companies, the better :)


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I've not had any emails but then the email address they had for me has long since changed.

 

I did have a phone call from another PDL company asking if I was still interested and I told them where to go....

 

Hope the OFT get this company closed down (including their funding source).

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These are the e mails I received.I deleted my name and alleged account ID number.There are no ammounts mentioned, just n/a.

 

Dear Signaller,

Customer ID: xxxxxxx

 

Unless payment is made on your loan by 2 August 2013 it may be sold to a third party collection agency.

 

To help you prevent this transfer your defaulted loan balance has been referred to the QuickQuid Final Resolution Department.

 

QuickQuid will accept a re-payment plan over n/a months. Based on your outstanding balance of n/a this would be a monthly payment of n/a. Please contact our Final Resolution Department between 08:00 and 21:00 Mon - Fri at 0800 016 3114 to accept this offer or to learn about other options available. It is important to provide dates of payment when replying to this e-mail as the arrangement is incomplete without dates of payment.

 

Once a payment plan is in place, collections activities will stop as long as payments are made on time. The only forms of payment accepted for this offer are Debit Card or Direct Debit Mandate. If your account information has changed please inform our agents so they can update your information.

 

QuickQuid Final Resolution

escalation@quickquid.co.uk

0800 016 3114

http://www.QuickQuid.co.uk

 

 

 

and the second

 

Dear Signaller,

 

Earlier today, an erroneous email message was sent to a number of QuickQuid customers. This email was sent in error and should be disregarded. We are working diligently to determine how this happened and apologise for any inconvenience or alarm this message may have caused.

 

Any customers who wish to speak with a QuickQuid representative should contact 0808 234 4558. Please note, our call centre is currently receiving a high volume of calls and therefore customers may experience longer wait times than normal.

 

 

Regards,

 

Arad Levertov

QuickQuid

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The thing is, they mentioned my name 'Dear XXXXXXX'. They can't just have my e mail address, and as I said, I've never had any dealings with them at all.

 

Signaller

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I'm still of the thinking that other PDL's have sold or shared the info around. We know TF/MHB/MMF and a couple of others regularly share data even though they are not allowed to.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I too received this email today - timestamped sometime around 1.30am!!

 

Funny thing is, the account they are talking about has already done the rounds of at least 4 if not 5 dca's!!

 

Feebee_71

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Just checked my email and i also have this in there, I do not have any PDL's any more and this was paid in full last year.

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Just checked my email and i also have this in there, I do not have any PDL's any more and this was paid in full last year.

 

 

Send copies of your emails to the OFT and the FCA and make a complaint .


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Dear Sillyboywyn

Customer #

On behalf of QuickQuid, we'd like to personally apologise for any inconvenience caused by the email erroneously sent to you on Thursday 11 July - “Extended Repayment Plan Available: Prevent Sale To 3rd Party Collectors”

 

At QuickQuid we take great pride in providing high quality personal loan products, customer service, and consumer protections for each and every one of our customers. In response to your email query, we can confirm that the erroneous email sent last week was not the result of hacking or any external data breach, and therefore, your personal information and credit score have not been compromised in any way.

 

The email was sent to individuals from the QuickQuid database, which includes both QuickQuid borrowers and people who have previously enquired about a loan product through our Web site, affiliate third parties, or licensed credit intermediaries. Since the email was issued, QuickQuid has been committed to contacting every individual recipient informing them that the email was sent in error and should be disregarded. In addition, we are in continuous contact with the Financial Ombudsman Service, Office of Fair Trading, and Information Commissioner’s Office and are sharing fully with them the results of our internal examination.

 

We appreciate your patience and once again apologise for any trouble this may have caused.

 

If you have any further queries, please feel free to contact our QuickQuid Final Resolution team at: 0800 016 3114

 

Kind Regards,

 

QuickQuid Final Resolution

Tel: 0800 016 3114

Email: escalation@quickquid.co.uk

http://www.QuickQuid.co.uk

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