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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Quick Quid email received - Never had a loan from them


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Morning all,

 

I have just checked my email and found this from Quick Quid.

 

Dear Up2,

Customer ID: xxxxxxx

 

Unless payment is made on your loan by 2 August 2013 it may be sold to a third party collection agency.

 

To help you prevent this transfer your defaulted loan balance has been referred to the QuickQuid Final Resolution Department.

 

QuickQuid will accept a re-payment plan over n/a months. Based on your outstanding balance of n/a this would be a monthly payment of n/a. Please contact our Final Resolution Department between 08:00 and 21:00 Mon - Fri at 0800 016 3114 to accept this offer or to learn about other options available. It is important to provide dates of payment when replying to this e-mail as the arrangement is incomplete without dates of payment.

 

Once a payment plan is in place, collections activities will stop as long as payments are made on time. The only forms of payment accepted for this offer are Debit Card or Direct Debit Mandate. If your account information has changed please inform our agents so they can update your information.

 

QuickQuid Final Resolution

[email protected]

0800 016 3114

http://www.QuickQuid.co.uk

 

I have never had a QQ loan and I'm going to ignore it, but the fact that all relevant details of the loan say n/a makes me think it is a [problem] email Has anybody else had anything like this?

 

I have enough debt of my own lol, don't need made up ones too - Should I be reporting this to anyone

 

Up2

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I have received exactly the same email. I do have a loan from QQ, with a repayment plan in place which I have not missed payment on. I am hoping they've sent this in error.

RBS:

Data Protection Act request sent 6/6/06

Prelim sent 23/6/06 - no response

LBA sent 10/7/06

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I've just received the exact same email. I've had porevious loans with quickquid but always paid them in full on time. The last one I had was at least 2 years ago. Not sure if I should contact them or not at this point?

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It's either a [problem] or a phishing letter. Check the email's headers and find out where it really came from.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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DOnt email them. Check the headers first and find out if it is legit.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Just got this email. There's nothing suspicious in the headers, and the email contains my correct customer ID and name. I don't have an active loan with QQ, but I have applied in the past and was declined.

 

The email also demands you call QQ and the number given is correct. All links in the email go to the correct place.

 

They've messed up.

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I would issue a complaint to QQ ( dont just send a 1 line email, get a proper complaint in), and also send the OFT a complaint. CHances are that these are just automated emails with no human input, but even so, it shows that their internal processes arent fit for use.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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DOnt email them. Check the headers first and find out if it is legit.

 

 

from: QQ Final Resolution Team

 

Will send them a complaint as advised and also to OFT

 

Many thanks Renegadeimp and all

 

Up2

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I would issue a complaint to QQ ( dont just send a 1 line email, get a proper complaint in), and also send the OFT a complaint. CHances are that these are just automated emails with no human input, but even so, it shows that their internal processes arent fit for use.

 

Yes, it does make you question if these monkeys are even fit to hold their credit license.

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Me too received the same today, I have never had a loan with them! What to do? I thought about ringing the 0800 number from my landline but stupid TalkTalk won't allow me to block my telephone number... I reported the email to Google as a phishing attempt and now I cant get hold of the email to get the customer reference number in order to report to the OFT etc etc.

 

Shall I just ignore it? I have just emailed on their site using they customer feedback form (sigh) and told them that I had never had a loan from them, and for them to remove my details and also that I had reported the email to Google's Phishing [problem] service

 

So we will see what transpires! Hopefully they are getting inundated with emails from us today!

Edited by EddiesMum
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I reported the email to Google as a phising attemp

 

Please don't do this, simply for the sake of QuickQuid's other customers. If enough people report this email as phishing, then Google will start moving it to the spam folder. It's a fair bet this email is exactly the same as the legitimate ones they send out to customers who actually are in arrears. By reporting this to Google, you could actually make it so people never see this email.

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I had the same email too. Just registered here as a result.

It appears the phone number(s) don't even work now (probably inundated with calls about this).

If anyone is writing anything to anyone about this I'd be keen to get a copy to use as a template to do the same.

Companies that mess up like this and expect the consumer to fix it at a cost to them (calls not free from mobile etc) deserve as much hassle as we can give them...

  • Confused 1
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This is all over Twitter now. Martin Lewis has picked up on it. One user, @abeislegend, was able to get through to QuickQuid on the phone and they say they've had 1000s of emails reporting this problem.

  • Confused 1
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I got one from them as well. I assume it relates to the debt they gave to Mackenzie Hall who I had to report the the ICO for sending my account details to my employer. There is no way I'm paying it as QQ is partly responsible for the embarrassment that came as a result of that. I also believe that their actions also contributed to me being turned down for 2 promotions as the employer thought I'd been getting credit to the address.

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Oh received exactly the same email, he has never had any dealings with this company whatsoever!

 

He was a bit concerned and was going to ring them and find out what it was about, I said don't bother they're on a phishing trip, delete and block their email address!!

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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Hi lee. Please report mucky hall to their local trading standards. They have already been investigated for that type of behavior before. The ico cant do as much as ts can

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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This is from 2010. I assume I'm still on QQ's email list. I did email their TS but they just took Mackenzie Halls excuse that it was an error at face value.

 

Just don't want them dragging it up again as I really cannot be bothered with another fight on my hands with another PDL.

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I myself have received an email from them today.

So I have sent them an email containing the following questions.

 

1)..When was the loan applied for.

2)..What payments have been made.

3)..My bank/card details.

4)..My address.

5)..My date of birth.

 

The reason that I ask these questions,is because I have NEVER had a loan from your company.

 

Of course I enclosed a copy of the email that they sent me,which included the so called loan ID NO and my name.

But what puzzles me,is where are QQ getting the email addresses and names from.

 

Regards,John.

Edited by JOHNINYORK
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I myself have received an email from them today.

So I have sent them an email containing the following questions.

 

1)..When was the loan applied for.

2)..What payments have been made.

3)..My bank/card details.

4)..My address.

5)..My date of birth.

 

The reason that I ask these questions,is because I have NEVER had a loan from your company.

 

Of course I enclosed a copy of the email that they sent me,which included the so called loan ID NO and my name.

But what puzzles me,is where are QQ getting the email addresses and names from.

 

Regards,John.

 

THe way they get the info is simple. They all share the info between themselves.

 

Tried it a while ago. Made a brand new email addy with random letters and numbers for the name. I did an enquiry for a loan with TF and QQ. made sure the app didnt go through and a few weeks later had around 20 emails fron random pdls offering me loans

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks for the reply Rene,is that where the (release data to third party) clause comes in.

Well,I have just received an email from QQ,I presume other people will have received theirs.If not,here is the email.

 

Dear John,

 

Earlier today, an erroneous email message was sent to a number of QuickQuid customers. This email was sent in error and should be disregarded. We are working diligently to determine how this happened and apologise for any inconvenience or alarm this message may have caused.

 

Any customers who wish to speak with a QuickQuid representative should contact 0808 234 4558. Please note, our call centre is currently receiving a high volume of calls and therefore customers may experience longer wait times than normal.

 

 

Regards,

 

Arad Levertov

QuickQuid

 

 

I will give them credit,they were prompt in replying to my email.

 

Regards,John.

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