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Hi all,


i was just looking for a bit of advice.


We bought a corner suite from harveys about 9 months ago, we went for this particular one coz the woman selling it told us it was special cushion fillings that would always reshape after sitting down as we expressed our concern to her about non sprung seat cushions. After a lot of pushing, we decided to go for it, and she pushed the insurance so much saying "we could call them out everyday if we wanted to for anything".


Anyway, first problem, my daughter was poorly and had a little accident on the sofa. I called the insurance company and told them what had happened, they told me not to clean it with anything but water and they would post me a form to complete and then arrange for someone to come out. I requested that it be emailed as post would take a while and i couldnt just leave urine on the sofa, so the guy on the end of the phone said he's spk to his "team leader" and see if he couild email and i email back. He came back and advised this would be fine and emailed me the form.


So...I complete the form and go to send it back but notice there is not and email address, and the sender's email address didnt accept emails, so i phone up. I get asked where the "stain" is and told them its not a stain its urine and then get told they wont do anything as there is no stain!! When the woman sold me the insurance she assured me it covered everything inc all bodily fluids!


So in the end i disinfect the cushion as best I can and wash the cover in the washing machine. Not happy! (This was about 4 weeks after delivery)


Anyway, we'd noticed then that the cushions were starting to sink a bit, and even tho we'd been told this special filling would reshape and didnt need plumping, we still plumped daily and they were still starting to sink.


After a couple of months, the seats had just lost their shape completely and I phoned up about it as even after plumping, they would lose shape as soon as someone sat on it. I was advised someone would come take a look.


A week or so later the guy comes out and advised they needed more "filling" and he would arrange. He came out one the parts had arrived and changed all the cushions (not the covers).


4 weeks later, and they've done it again, I call up and someone comes out to look. I get a letter a couple of days later advising, its normal wear and tear and they will not do anything.


Im looking for some advice, as the 1st time they advised there was a problem and replaced, and now they are saying its normal wear and tear, even tho i was told the cushions would reshape etc.


we saved for a long time to get this sofa, and now im gutted as its so uncomfortable to sit on and just feel ripped off and that i was lied to to get the sale, is there anything i can do?


thanks in advance



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