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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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I am fuming ..


Three years ago I had a Triton Safeguard t100 care shower fitted into my disabled sons wet room ..


With the recent hot weather he came to turn the temperature handle, and it did not work .. I got an electrician to remove the front cover and check why ... a very small ( about as big as a five pence) plastic splined 'D' shaped plastic part had split .. he said contact Triton .. get the part and he will fit it..


So .. I have just phoned Triton .. "Oh sorry we cannot supply that part .. you will have to buy the complete valve for ........................ £109 ..!! ... or, you can book an engineer who will come out and fix the shower for £98 ...!!


To me this diddy plastic part is a separate 'consumer' part .. it is not part of .. or physically fitted to the control lever .. or the valve ..


Just a typical greedy supplier who think they have us consumers 'over a barrel'

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might be a long shot


do you know anyone with a 3d printer or can you ask around who might have access to one?


they should be able to make one fairly easly

Please note:


  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Just an update to Tritons response ...


I posted a 'customers review' on two Webb sites .. one for a supplier .. one on Tritons own .. both where quickly deleted ..


So I posted another on Tritons Webb site mentioning the previous post was deleted .. within 30 minutes i had a long email from 'customers relations' explaining the relevant costs of manufacturing ..transport ..storage .. admin. etc: -etc:-


I replied within minutes with an attached picture of the thimble sized worn plastic part .. asking how they could justify an £109 price for a small bit of plastic and added my my phone number..


Within minutes my phone rang .. it was a Triton guy who said they took customer 'feed back' seriously and went on about the diddy sized part being part of the temp. valve and should not be messed with by any one but Triton ..


I referred him to the insulation / spares manual and said the 'diddy bit' was only a link between the temp. control lever on the front panel and the temp. valve and it was a 50p bit of plastic that I had expected to pay £5 for delivered in a diddy Jiffy bag with a first class stamp on ..!!


After some discussion and about there offer of £98 to come and fit the diddy bit he said that 'diddy bit' was actually part of the front cover which he could let me have for £29 plus P&P when i said that that was still a 'rip off' price when I only wanted the 'diddy bit' .. he said that the part cannot be supplied separately .. but as sign of 'goodwill' he would arrange to have get an engineer out .. the shower fixed and serviced .. with a 12 months guarantee, for £49 .. which I (reluctantly) excepted ..


I mentioned this saga to the electrician who initially found the problem and was going to fit the new part .. his reaction .. make sure they fit .. all .. the new cover .. if they just try to fit the 'diddy bit' politely ask why .. ?? ... when according to Triton .. that part is not available separately ..!!

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are you sure this 'bit' is not on ebay [not uk site]


I know the bit you mean


I got one for my [other make] shower


all it is is a geared wheel basically that fitsover the spindle.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Triton guy came today .. nice fella who quickly removed the front cover to change for a brand new one ...


Only to find the 'diddy' bit was not actually part of the front cover .. he believes it's part of the temperature valve .. so the Triton office have booked a new appointment for Friday .. but .. they don't know if it will be AM or PM ..


Talk about planning your life around a shower (Pun intended)..!!

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