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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hey CAG,

 

I usually have my morning break at 9.00am in the morning and I go to Boots. Today at 9.02 whilst we were close to leaving the building, a test fire alarm went off and me and a friend went out the fire exits like we should but when we was about half-way down the fire exit, the alarms de-activated so we instantly assumed that it was a false alarm again or it was accidentally triggered because they've been doing maintenance on the alarms all week and sometimes the alarms like to trigger and we got told to not evacuate. We left the fire exit and there was nobody at the fire point at all so we assumed nobody left the building and we proceeded to Boots.

 

Upon getting back to the store, all of the employees were outside and the alarm had been re-activated whilst we was in Boots so we were unaware. I have been given a disciplinary for not following the fire safety procedures.

 

What should I do about this? The alarm shouldn't of went off immediately after it was activated. I've spoke to some members of staff who agree that when it happened they hesitated whether to leave which could be the seconds between life and death.

 

Any help is highly appreciated. Thanks.

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Hello there.

 

Do you have a copy of the fire safety procedures please? And do you think you followed them? I expect the guys will be along later with advice for you.

 

My best, HB

 

Thank you for commenting.

 

I believe I followed them correctly, we instantly headed to the fire exits so we could wait at the assembly point but as the fire alarm was de-activated, we assumed with all the maintenance on the alarms in the building and with how often they randomly trigger and we get told not to leave that it was an accidental trip.

 

I don't have any copies at the minute, but I read it this morning and it doesn't include any relevant as I can see to this. It's basically just states that if the fire alarm goes off you must evacuate and line up at the assembly point. I fully understand that but we get told a lot not to evacuate when we hear it because they're being tested.

 

Best regards.

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Regardless of what managers say, if the fire alarm goes off, you MUST head to the nearest exit. Only ever ignore it if a manager tells you there and then to do so. Treat each alarm separately.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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You need to explain the situation and apologise, any fire procedure will say you must report to your fire warden on evac so they can account that you are out of the building, you didn't so you breached the policy. You have to ask they take the mitigating factors into account.

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Can't you just tell them that the fire alarm must have been activated whilst you were out of the building on your break?

 

Thank you for all the replies.

 

That was the plan, but my manager is very thorough and she checked the CCTV which placed me in the building at the time of the alarm.

 

Surely with the alarm de-activating before I left the building, it would help me in some way, I literally didn't do it on purpose I'm used to false alarms throughout the morning. Can I say that due to the alarms being falsely triggered so regularly, I felt I was misguided by this?

 

Much appreciated.

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Thank you for all the replies.

 

That was the plan, but my manager is very thorough and she checked the CCTV which placed me in the building at the time of the alarm.

 

Surely with the alarm de-activating before I left the building, it would help me in some way, I literally didn't do it on purpose I'm used to false alarms throughout the morning. Can I say that due to the alarms being falsely triggered so regularly, I felt I was misguided by this?

 

Much appreciated.

 

THe problem with that is they can simply ask you a question. Were you told to ignore it at the time, or were you told you were allowed to go by a member of management?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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THe problem with that is they can simply ask you a question. Were you told to ignore it at the time, or were you told you were allowed to go by a member of management?

 

I was authorised to leave for my break, my break was from 9am to 9.30am so my manager knew fully well that I was leaving the building. There wasn't anybody about and nobody at the assembly point, we went there and the alarm had deactivated so then we left thinking that it was probably a false alarm again.

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I would 100% discipline you on the principle a firefighter may be risking their life looking for you while you're off buying a coke. Unacceptable. You never take H&S risks or make assumptions. Stop trying to wriggle out of it and just apologise; you've been caught bonnie.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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