Capquest,Drydens/Marbles

[BRIGADIER2JCS]

This is why I say never use e-mail with firms like DF it's to easy to deny receipt, they are well known for this ploy!!

[babydoll0141917]

They denyed the first..I sent them an email through their website..they received that ..So have forwarded the email..If I dont hear from them by the end of the week ..I will write to them

[Bazooka Boo]

Have you thought about reclaiming all of those charges?

[babydoll0141917]

Most of the charges are what Capquest have added ..theres hardly any for when it was Marbles

[Conniff]

When was the last payment you made ?

 

Don't pay any silly charges. If they have bought the account, then they only paid at most 1/3 of what was owed, so they can get their profit from the outstanding amount.

[babydoll0141917]

Its SB early next year..Not payed since late 2007 or early 2008..Unless they can come up with an agreement showing the correct account number..The correct bank at the time of the agreement they are getting diddle squat

[BRIGADIER2JCS]

What charges are Crapquest adding????

[babydoll0141917]

I think its their interest they keep adding ..debt was 7000..now 9000+

[Bazooka Boo]

Do you have the Termination notice from Marbles? Or a letter demanding the full balance outstanding?

[Hardupnotfedup]

Its SB early next year..Not payed since late 2007 or early 2008..Unless they can come up with an agreement showing the correct account number..The correct bank at the time of the agreement they are getting diddle squat

 

If I remember Marbles changed a lot of account number around 7 years ago, why they did this I have no clue. No new agreements were sent out to sign just a covering letter.

[babydoll0141917]

Not sure Bazooka..will have to have a look .

 

 

.I do have paperwork from 2007 and onwards

..Hardup yes .

.the marbles accounts were brought by Halifax I think

 

 

..they sent out new cards with new numbers .

 

 

.you had to sign an agreement or you couldnt have the new card.

 

 

.My account was already closed so never recieved the card or the agreement.

 

 

.My Marbles account was opened in 2005,

 

 

I know they need the original..if it ever went to court,

 

 

all they have sent is a recon with the new account number Ive never had

 

Just received an email from Drydens..they are asking and I quote .

 

 

....Could I kindly send them a copy of the Recon agreement that capquest have sent me.

 

 

so they can investigate the matter..MMMMM Its for them to do the work and not me ..Do I tell them this ??

 

thanks guys

[babydoll0141917]

BUMPING as anyone got as good email I can send DF? They want me to send them a copy of the recon that Caquest sent me ..No way never and not on your nelly and in that order..Cheeky buggers

[Conniff]

I can find only their on site email - http://www.drydensfairfax.com/contact.asp

[babydoll0141917]

I have the email address ..I need to know what to write to them regarding my query in post 20

 

thank you

[Conniff]

I would make is short and to the point. Quote the sentence asking and then in bold and capitals 'NO, go get your own'.

[babydoll0141917]

LOL..I was actually going to say unfortunately Im unable to for fill your request, I got mine from Capquest, Im sure they will give you one if you give the a quid

[BRIGADIER2JCS]

Why are they asking for the recon?

[babydoll0141917]

No Idea!! thats what is puzzling me..I shouldnt have to do their dirty work ..they just said if I send it they could investigate further..And take appropiate action to resolve the matter swiftly ..Why cant they just get it off CQ..They have sent 2 threatening letters and have to ask me for the Re/con ..I just need to know what to say to them

[babydoll0141917]

Any help on what to write to them ? ..Or shall I just ignore ?

[Wooks001]

In answer to the original question - email, the answer is nothing.

Been there with HSBC and the Ombudsman accepted their view that email is not a secure method of communication.

If a company is willing then that's ok, and it's quick and free which is why I prefer it.

But you can't force them even though it's your data etc.

[babydoll0141917]

Wooks..Drydens are emailing fine now..just wanted to know why they want me to forward a copy of the recon that Capquest sent

[zydeco]

Perhaps Drydens can't get a copy or maybe Capquest can't remember which version of their recons they sent you.

Either way the answer is still, "NO, get your own."

[babydoll0141917]

Thanks Zydeco..I have just ignored them ..I think they have got the message