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    • TBH: it does matter whats asked of you. you goal here is not one of denial nor say incorrect/missing paperwork, which is the usual reason to refuse mediation when they ring 9/10. you goal here is to achieve a consent order. i would pers outline this ASAP to the mediator so you dont waste eveyones time. have a figure in your head £PCM that you are agreeable too, halve it, then offer that, but be prepare to jink upwards slightly toward you org £PCM figure. do nOT be bullied stick to your guns. if it doesnt look like your £PCM is going to be accepted, then close mediation and await it to be allocated to a judge, as he wont be too please lowell refused the consent order over £5/10PCM more. have you done a budget sheet? dx   dx  
    • but thats your system that does that not a fault of the DCA? they are quite allowed to try and contact you, and to name you and leave msgs regarding 'a debt'  how did they get your voicemail number? dx  
    • Oh he undoubtedly picked it very carefully - but farage is no carswell Hope all the canvesers there are pointing out farages many failings   1. Doesn't live there and implied (at least) he doesn't want to 2. Doesn't give a crap about clacton other than as a platform for his own aims and will do NOWT for them 3. Putin apologist - what do the 'nationalists' think of that? 4. Will be jogging off to promote the other putin apologist - Trump - at their expense 5. Hes an utter smeghead - just a few   Looks like Jenrick is still in with a chance too - how disappointing  
    • I wouldn't be surprised if Farage wins Clacton. I'm sure they chose the constituency very carefully. Whether he has any colleagues joining him at Westminster will be interesting. Apparently 30p Lee's seat is looking precarious in some of the polls.
    • Yep, in other great news - as well as Boris the liar and the MuPpet for 18th century Dickensian poor houses and hungry children, sunak is also very likely to lose his seat .. a little less likely in some polls, but same with the MP for 5th columnists and fake polls: 3p Lee Putin apologist and trump wave farage is apparently too close to call on a few polls .. which must be trolled/bot'ed - as surely even clactonites aren't that err misguided ..   ... sunak for one will undoubtedly be quite relieved ..  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ingeus Exit Report

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Hi I received a letter from Ingeus in Birmingham that my exit report was being sent to my local JCP. So I emailed for my copy form my advisor. Received it this morning. B'gger all on it apart form next steps.


It states in the Next Steps box.

  • Actively apply for jobs (I blinking apply for up to 60 jobs every two weeks)
  • Consider alternative job goals (what brain surgeon or international fashion model???)
  • Undertake additional skills training (did all their courses. Now doing Sage 50 and NVQ)
  • Engage with JCP Advisor (always do!)
  • Attend job interviews coming up (yep done that offered a job and then the b'stard retracted it!)

Anyone else had the same standard form and did it state the same on the next steps?

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Hardly worth getting an exit report if it just states the obvious is it. Ingeus probably know that we get a copy of the report so are purposely keeping it very neutral and harmless - nothing you can go to the DWP with and say 'Hey, that's a lie!'


There should be a section on the report detailing what Ingeus have done for you over your 2 years - that's the bit I'd definitely want to see. I'm surprised the DWP don't want that too, you'd think they'd want to know where their money was going. The DWP are just as apathetic as the WP though; as long as we've been on the course and something has been seen to be done, that's enough.


I get my exit report in a few more weeks time, see what's on that.

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Don't forget to put in for a Subject Access Request that includes ALL data held by third parties including Work Programme Providers. DWP do not charge for a SAR and you can have fun berating the DWP data controller for any inaccuracies or omissions.





No... you can't eat my brain just yet. I need it a little while longer.

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Hi Jasta


There isn't anything else on it apart from Job Goals and Remaining Constraints. No mention of what they have done to help me or what I have attended!


Mr P looked at the template what do I put for my details regarding the work programme and my detaisl? NI number, office where the WP took place and the company ie Ingeus?

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From the DWP site, they say "write and tell us your:


  • Full name
  • Full address
  • Date of birth
  • National Insurance Number
  • A description of the information you require (for example Jobseekers Allowance records).

I would suggest stating the information required includes:


  • ALL information held by both at local office
    and any other location.
  • ALL internal letters, emails, texts, and telephone transcripts by discussing myself.
  • ALL letters, emails, texts, and telephone transcripts between , DWP, or any other party.

Would suggest giving a starting period of say Jan 2011 or you'd end up with everything going back seven years. When you eventually get the bundle, pick through it carefully and note any omissions and/or errors and report them to the DWP data controller - He is responsible for ALL data, including the stuff held by the WP provider, so it is his head that gets whacked if you go to the I.C.O.





No... you can't eat my brain just yet. I need it a little while longer.

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