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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Can anybody help? Bought a car which has turned out to have a log book loan on it!


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Hiya, I'm wondering if anyone would be able to give me any advice.

 

My brother bought a car at the beginning of May this year (£2250 + trading in his old car) from a garage.

 

He's had nothing but trouble with it since but that's a different story!

 

yesterday morning he received a note through his door from a repossesion company,

 

after ringing them it turns out that the previous owner (who we believe to be the owner of the garage he bought it from)

had taken out a log book loan on the car for around £2000 and they have said my brother must surrender the car to them.

 

We have contacted trading standards among other people and

they are going to look into it but have said it can take up to 5 working days which isn't much help

as the repossesion people have said they are coming at 4pm tomorrow and if he doesn't surrender it they will tow it away,

 

while I understand the loan company want their money back

I don't see how they can just take it with barely any notice and leave my brother with nothing

- aswel as what he paid for the car he has also spent around £1500 on fixing it

(the gearbox exploded and even though the receipt for the car stated that there was a 3 months part warranty on the gearbox and engine,

the garage refused to pay anything towards it).

 

Sorry for the long post but any help anyone can give would be really appreciated!

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Soga. Take it back get a refund

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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The logbook people cannot just tirn up and take it. Park it a good 10 min walk away in an area that isnt obvious

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks but I think the garage has done it purposely to be honest so I doubt he would give him the money back. But it will be worth a try if there are no other suggestions?

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We have been to the police and they have said that if he doesn't surrender the car then the repo company will mark it as stolen and the police can then arrest him and seize it anyway? Not sure how true this is but that's what they said!

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I very much doubt the police can arrest him

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

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We have been to the police and they have said that if he doesn't surrender the car then the repo company will mark it as stolen and the police can then arrest him and seize it anyway? Not sure how true this is but that's what they said!

 

You spoke to a front desk 'officer' didnt you.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 3 weeks later...

The loan company can ask for the car back

but if they are a member of the CCTA they should treat the new owner sympathticly

but thats open to interpretation.

 

Legally the car is owned by the loan compay so you dont have much of a leg to stand on.

 

The plus side is that the debt is not yours so if the car should disapear into a lock up and accidently fall appart and parts appear on a well known auction site then whos going to find out.

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