Jump to content

 

BankFodder BankFodder


  • Tweets

  • Posts

    • Don't think you have to inform Universal Credit of the Small Business Grant Scheme.  Reason is that it is supporting the business via local authorities, which is why it has been paid into a Business account.  It is not the same as the sell employment grant being paid out from June 2020, which is going to be treated as earnings for Universal Credit purposes.   DWP are updating the following linked page with any Coronavirus information related to Universal Credit.   As you will see the Small Business Grant Scheme is not noted.   https://www.understandinguniversalcredit.gov.uk/coronavirus/   You mention the Business is hers and why should you be affected.  Under Universal Credit, as a couple living together, your claims have been linked together as a benefit unit ( you don't have any choice, couples who live together have to have linked couple claims).  When UC issues the statement, it will be both of you as a benefit unit.  Therefore all of your joint information will affect how much UC you receive.  For example your state pension will appear as another benefit deduction, so will affect how much you receive as couple claimants.   Have a read of the Understanding Universal Credit website if you need more information on the benefit.
    • Hi  I do apologise as I don't know where to put this question.   My wife is self employed and her business is closed to to Covid 19. She has lost all future bookings  and has no earnings. I am retired with a State Pension. We have applied for Universal Credits which has been granted - payment middle of April , so that's great. We applied for the Small Business Rates Grant - £10,000 to help with business expenses - she intends to open trading again  ASAP, and there are obviously supplier contracts and services that need to be paid for, plus we modernised premises this year ( as we had lots of bookings) and our personal Credit Card debt is approx £9500.   To my surprise they have granted this and are paying money into her business account.   I know we would have to notify Universal Credit about the Grant, but would she still be entitled to U.C payments? The business is hers , so I presume I am still eligible for U.C   Many Thanks thedrunkenmonkey
    • Neighbour who has garden at end of mine (fence to right as they look down their garden but crosses various gardens as I look down from my house) is requesting that I repair a damaged fence as her dog keeps coming into my garden.   Am I responsible to repair it (my part of fence)?    I have looked at various websites but not very clear.   Neighbour said they erected and put up a fence to their left as they look down their garden but stressed that I was accountable for part of fence to the right.   Thank-you for looking at would appreciate any guidance for confirmation.    
    • Are you or do you wish to use the vehicle until we succeed with arguing and you succeed in VT?
    • Hi I hope all are ok in these trying times. I assume most of us will be in the same situation with employment etc.   I am obviously still intending to follow through my complaint against MB. However I do have to make decisions as I have found myself as will most people at this time left with a reduced minimal income, with all I can forsee is an impending up hill struggle for the forceable future.   So not sure what, if any options I still have, I am presuming VT was only an option earlier on and a court CO excludes that option,    I cant continue to honour the finance payments and cant even begin to estimate any timescales I would be again financially stable.   im trapped but want, no I need to get rid of MB all together, they can have the car and I learned the expensive way!   MB recently emailed a letter (which is copied below) in it they refer to a recent termination, this is the part that is very confusing as its my understanding they terminated the agreement in March 17.   They also inform they have placed the collections on hold, but then heres the cheeky bit, they do however want me to store the vehicle, tax and insure it, as per the agreement (the agreement that they already state was terminated) until they continue with their collection process;   Due to the Coronavirus (COVID-19) pandemic currently affecting the UK and wider world, we’re emailing to update you on what will now happen regarding the collection of your vehicle, following the termination of your Moneybarn vehicle finance agreement.   We won’t be collecting the vehicle at this time Normally, following termination of your agreement, we would arrange for an inspection and collection of the vehicle. However because of the current Government imposed lockdown, we are not currently able to collect vehicles until further notice.   What will happen next? Nothing for the moment. We’ll contact you as soon as there are any developments in the Government’s stance and we know that we’re able to resume our normal vehicle collection activity.   What do you need to do? We would appreciate if you can please keep the vehicle taxed and insured for the time being, as per the terms and conditions of your finance agreement. We hope this information is helpful and clear. Please stay safe and well, and if you need to contact us with any questions, please check out the latest information on the best way to reach us at   So they state termination, then expect to lay down instructions for me to comply with as per my finance agreement T&Cs. To look after the vehicle that they do intend to continue collection of.   If everythings terminated and in other words I have no right to the vehicle, Im not prepared to comply with instructions in line with a non existent agreement (I dont have to) and have a good mind to charge them storage.   However l would much rather just leave the car, send off V5 to change ownership and be done with it and concentrate on getting justice for their mistreatment.   
  • Our picks

ChChing

Volkswagen **Resolved**

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2418 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi

 

Hopefully someone can help me. I purchased a new 2013 VW Beetle on a lease and picked up the car on 23rd March this year.

 

Very happy with the car apart from the clock. Basically, each time I drive, the clock (to tell the time) disappears and is replaced by a reading in KPH. There is no other place on the car to tell the time other than this clock.

 

I went back to the dealership about this and they got one of their tech guys to have a look at it and he basically told me it's for European driving, they have to show by law readings in MPH and KPH. That's fine, however I have a manual dial on the dash which tell you MPH on the outer circle and KPH on the inner circle which basically means I have KPH in two places which is not necessary. I contacted the dealership again about this and asked them how I was supposed to tell the time whilst I was driving and I was told 'look at your watch'! I was furious when they said this, basically they are telling me to take my hand off the wheel when hurtling down the motorway!

 

Anyway, I then contacted VW head office who have agreed that their 'may' be a fault and have referred me back to the dealership....... This has now been going on since the end of March and VW do not know if it's a fault or the car was designed like that. All other new beetles have the functionality of being able to tell the time whilst you're driving, however on my particular model, you can't but they cannot establish if its a fault!

 

VW have told me (6 weeks ago now), they they have ordered a new dash pod from Germany to see if this is what the car needs, however they have run a few computer tests on my car's dash and there are no faults.

 

I'm at the stage now where I'm tearing my hair out, a dash pod has been ordered and is en route from Germany (it's taking ages), when it gets here, they don't know if I need it and still cannot tell me if it's a fault. They've told me that no-one else has complained about this problem and will not recall the car until they receive 5 complaints!

 

This is so frustrating! The car manual shows me how to tell the time and change the time and nowhere in the book does it say that the clock disappears! I'm at the stage where I want the car replacing, however they've told me they won't do this. All I want to do is drive and to be able to tell the time!

 

Can anyone help please!

Share this post


Link to post
Share on other sites

Can anyone help me with this?

 

I've tried emailing the dealer 4 times, no reply. I've left messages, they haven't got back to me. Can i insist that they replace the vehicle? I don't want to cancel the lease payments as it will screw up my credit rating?

 

Thanks

Share this post


Link to post
Share on other sites

Hello there.

 

I think you're going to get more replies on the motoring forum rather than General Consumer issues. I'll move your post there and leave you a short term redirect from this forum.

 

My best, HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

Thank you :-)

Share this post


Link to post
Share on other sites

go into the car settings and change it from kph to mph, their will be a menu button somewhere

Share this post


Link to post
Share on other sites

I take it that you are obviously dealing with an approved VW outlet as often cars on lease have agreed service/repair arrangements with dealers outside of the actual VW dealer network.

 

In relation to rejecting the car....forget it. There is a legal requirement for the car to display to MPH and KMH (at the same time) which is covered by what you think is an analogue display.

 

In this case it is obvious that there is a fault in the dash control module so as they are doing they are going to replace. The lead time unfortunately is dependant on the supply of parts. One thing is for certain that the supply will depend on the demand from the production line and this will always be in productions favour.

 

When you complain to VW you do not actually complain to VW but a subsidiary company. What you need to do is drop an e mail to a guy called Martin Winterkorn at VW GMBH. It then gets filtered back to the actual people at VW GB who are far better placed to deal with the complaint.

 

Once done, expect action very quickly.

  • Haha 1

Share this post


Link to post
Share on other sites

I will do that thank you.

 

There's definitely an analogue and a digital display of KPH, so I'm presuming that there's definitely a fault. The problem is that VW do not know if theres a fault, nothing showed up when they did their computer tests. I have a feeling that if they replace the dash pod, it's not going to make much difference, but that yet remains to be seen.

 

I'll email this guy and see what happens.

 

Thanks again for your help.

Share this post


Link to post
Share on other sites

Surely it`s simple to see if this is a "fault" in your car or a "feature" of all 2013 Beetles? Just check around and see if any others do the same thing. The dealer must know the answer, they will have a demo car. Ask `em if that one does the same.

Share this post


Link to post
Share on other sites

That's the problem, the models they have in the showroom don't match mine exactly and apparently there is only one other beetle in the whole of the UK matching mine exactly and as far as they are aware there have been no problems reported with it.

 

I did not even test drive the exact model of my car, I test drove a slightly different model as mine had to be ordered from Mexico but I was told at the time that there were only a few features different and the model I test drove did not have the 'case of the disappearing clock!'.

 

I've emailed Martin Winterkorn now, so hopefully he will be in touch.

 

Cheers

Share this post


Link to post
Share on other sites

Can i do anything under The Supply of Goods (Implied Terms) Act at all if I don't get any joy from VW?

Share this post


Link to post
Share on other sites
That's the problem, the models they have in the showroom don't match mine exactly and apparently there is only one other beetle in the whole of the UK matching mine exactly and as far as they are aware there have been no problems reported with it.

 

I did not even test drive the exact model of my car, I test drove a slightly different model as mine had to be ordered from Mexico but I was told at the time that there were only a few features different and the model I test drove did not have the 'case of the disappearing clock!'.

 

I've emailed Martin Winterkorn now, so hopefully he will be in touch.

 

Cheers

 

Ooopps!

 

Now this is starting to ring alarm bells.

 

It might be that you do not have a UK spec Beetle but one for another RHD market such as South Africa or Australia. This is one way of driving down the cost of the lease package. They source via various means.

 

Do you have the V5? What does it say in terms of the declaration? It would also explain the delay in getting a part.

 

Check with the lease company exactly where they got the car from. This could have quite complex implications in terms of warranties etc as if sourced from outside of the EU then your rights could be severely compromised with regards redress against VW.

 

The dealer should be able to tell from the full vin number I think.

Share this post


Link to post
Share on other sites
Can i do anything under The Supply of Goods (Implied Terms) Act at all if I don't get any joy from VW?

 

Depends from you tell us in my previous post. If not a UK spec car then from VW probably not but you will have redress against the supplier i.e. the lease company.

Share this post


Link to post
Share on other sites

Hmmmm, I need to check the V5. I'm at at work at the moment, I'll check when I get home later. This is quite concerning now.....

Share this post


Link to post
Share on other sites

I wouldn't worry about it as it could actually work very well to your advantage. This could turn into an interesting game with the lease company if I think what has happened has!!. Don't over react. Get the data first so you know what you are dealing with and are on solid ground.

 

Don't forget that if the log book shows Ireland (Eire) then technically it is not a UK spec car as will be declared as new by VAG in Milton Keynes. Seen many of these before.

Share this post


Link to post
Share on other sites

Not heard back from Martin Winterkorn yet (I emailed 2 days ago), I also emailed VW head office in Milton Keynes yesterday, still waiting to hear................

 

Haven't had chance to check the log book - I've set a reminder to do it tonight!

Share this post


Link to post
Share on other sites

Email received from Martin Winterkorn's staff with the usual apology etc etc and to advise me that they've passed it back to VW UK Customer Services. Pffft. I've been through this once........

 

They've also advised me that they've made Robert Hazlewood aware (Uk brand manager), not sure whether he can kick ass or not, we will see. I'll get hold of the V5 doc later.

 

Feel like I'm going round in circles at the moment. :???::???:

Share this post


Link to post
Share on other sites

Who did you buy the car from?? a

Share this post


Link to post
Share on other sites

Smith, Knight, Fay part of the Inchcape group.

Share this post


Link to post
Share on other sites

 

I went back to the dealership about this and they got one of their tech guys to have a look at it and he basically told me it's for European driving, they have to show by law readings in MPH and KPH. That's fine, however I have a manual dial on the dash which tell you MPH on the outer circle and KPH on the inner circle which basically means I have KPH in two places which is not necessary. I contacted the dealership again about this and asked them how I was supposed to tell the time whilst I was driving and I was told 'look at your watch'! I was furious when they said this, basically they are telling me to take my hand off the wheel when hurtling down the motorway!

 

 

Absolutely nothing to do with the clock issue but when you are hurtling down the motorway, how do you change gear, play with the radio or scratch your nose?

 

H


40 years at the pointy end of the motor trade. :eek:

Share this post


Link to post
Share on other sites

Sarcasm is the lowest form of wit.

 

Changing gear at 70MPH in a VW Beetle is not necessary as I would already be in 6th gear.

 

I listen to my IPOD and have a playlist so changing is not an issue.

 

I also have bluetooth connectivity.

 

Both hands, therefore will stay on the wheel.

Share this post


Link to post
Share on other sites

Rather than liten to a tinny iPod, why not replace the standard VW radio with something bespoke, one for example with a clock on the display.

Share this post


Link to post
Share on other sites
Sarcasm is the lowest form of wit.

 

Changing gear at 70MPH in a VW Beetle is not necessary as I would already be in 6th gear.

 

I listen to my IPOD and have a playlist so changing is not an issue.

 

I also have bluetooth connectivity.

 

Both hands, therefore will stay on the wheel.

 

But how do you get up to 70 and slow back down to 70. What about your nose?

 

I know you think I was being sarcastic but there is a serious point here. The dealer made an off the cuff remark which you took issue with. Whilst I fully understand you are very unhappy about this it is not beyond the realms of possibility that you could adjust your left hand on the steering wheel slightly so you could see your watch face. I just traveled home from work and managed to do it without taking my hand off the steering wheel or compromising the safety of me, the vehicle, or any bunnies.

 

Your fury was directed at someone of who may have been genuinely trying to help. Whoever it was didn't say take your hand off the wheel at 70, they merely said look at your watch.

 

H


40 years at the pointy end of the motor trade. :eek:

Share this post


Link to post
Share on other sites
But how do you get up to 70 and slow back down to 70. What about your nose?

 

I know you think I was being sarcastic but there is a serious point here. The dealer made an off the cuff remark which you took issue with. Whilst I fully understand you are very unhappy about this it is not beyond the realms of possibility that you could adjust your left hand on the steering wheel slightly so you could see your watch face. I just traveled home from work and managed to do it without taking my hand off the steering wheel or compromising the safety of me, the vehicle, or any bunnies.

 

Your fury was directed at someone of who may have been genuinely trying to help. Whoever it was didn't say take your hand off the wheel at 70, they merely said look at your watch.

 

H

 

 

I get what you're saying, but driving without due care and attention isn't the issue here. Off the cuff remarks by car salesmen really don't help when all they seem to care about are their sales figures and when something goes wrong, they don't seem bothered.

 

Anyway, I now have a VIN and looked on the V5 doc and can't see anywhere on any paperwork about where the car was originally destined for and whether or not it was for UK export.

 

I've replied to the email from Martin Winterkorns staff with the info but the email is coming back now as undeliverable. This is so frustrating. I'm still waiting to hear from VW UK, however have been down this route several times but to no avail. No-one at VW can tell me if its a fault because there is only one more like for like model in the country of my version!

 

What do I do now? I know it's only a minor problem, but what's the point of having a clock in the car if you can't use it to tell the time?

Share this post


Link to post
Share on other sites
Rather than liten to a tinny iPod, why not replace the standard VW radio with something bespoke, one for example with a clock on the display.

 

 

I already paid for an extra connector rather than the factory fitted one, and I'm happy with the sound thank you. Why would I want to go to more expense?

Share this post


Link to post
Share on other sites

Whoa lads!

 

I can see the funny side and it did make me smile!

Ching....go with the flow so to speak. Hammy is a wise old owl and probably like me gets fed up with the same daft old things on here as I do but your case is slightly different. Some of the experts here get derided because of the criticism of constant referral to taking action in the courts and expecting a champagne car for beer money so in some circumstances you can expect a cynicism.

 

Moving on though, the fact you have had a response from Winterkorn is significant.

 

In the UK, if you buy a VW group car and have cause to complain, the number you call is not actually VW UK. It's a subcontracted outfit who are probably paid on the number of issues they can deflect. The best way to deal with this and speak to the people who can dictate what goes on is to go to the top such as Winterkorn. This will then get referred back down to the people in the UK who can make the decisions and this is where you are at. In fact this is quitequick compared to normal butatleastnow you are dealing with VW UK in Milton Keynes and not some other company.

 

So it's following the route I said it would.

 

What's happening now is that they are looking into the full history around the car, where it has come from etc. They will also be talking to the dealer who has done the diagnosis.

 

As the car is in its standard warranty period they will either react with Yes it is standard and that's how it is which you will have to accept, or it will be a sorry it's treated as a personal import and you should take it up with the supplier, in this case the lease company, or a sorry, get it into a dealer and we are monitoring what is going on. and will feed back.

 

If it's the latter then VW are pretty good in supporting now you have got to the people who matter. If it's the middle version then the game changes considerably. If the former you might have to accept it.

 

As regards the V5 does it say under section 3 as "declared new at first registration" ?

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...