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    • old and new threads merged i though you were going to send the SB letter in 2017? dx  
    • dunno you've not scanned up what you've had before how can we tell?  
    • Today , after a lot of years i received a letter from this lot. Very friendly, "Were writing to remind you that we haven't had any contact from you in a while".  The velvet fist, followed by  a veiled threat to get their preferred debt collectors involved. Yep dead right. In 1992/3 I took out a Student load under duress from DHSS. up to 2000 I had successfully gotten deferment on low income. But rather than sign on as unemployed ,I decided to be self employed. I applied and they asked for all sorts of documents. I obliged and then correspondence ceased from them, circa 2001. To date I have had no correspondence from Student Loans. I was made redundant in 2009 and reached 65 in 2012 , at which age the loan should have been cancelled. Now , today, 12 years on retirement and 11 ( at least years after last contact) I get a letter with veiled threats. Do I , as I smell a scam a) ignore it and hope that Erudio will think that this phishing attempt has failed or b) respond with a statute barred letter or c) remind them of legal terms that loan should be cancelled 12 years ago or d) combination of b) +c)      
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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You need to break the questions down into small parts. You must think about every activity relating to that question. For example, there is a question on getting dressed. You need to think about picking out clothes that are clean, suitable, etc, putting your clothes on properly, doing them up, etc.


When it comes to aids, you need to explain what help you need using them and any limitations that arise.


The form has to be filled in with help you need and not what you're getting. For example, if you would like to go out with friends; but don't, write down that you'd like to go out with friends.


Don't assume that they'd know that because you have a specific diagnosis, that you'll have certain care and mobility needs. They won't.

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  • 2 months later...

benefits and work (sorry don't have enough posts to add links yet) is a really good resource although it costs £19.45 for a year membership. I've found the guides really quite helpful though. If you're short of cash drop me a PM and I'll have a look and see what guides might be relevant for you.

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Your local CAB or Welfare Rights have specialists who complete DLA forms on your behalf free of charge.


This is true but sadly the CAB are hugely overworked with the benefits system right now and it's only going to get worse with the current joke of a government making cuts to legal aid funding.


I don't know if anyone here is willing to get involved but it might be worth getting a professional membership at Benefits and Work for CAG with a view to helping with benefit claims. Obviously funding might be an issue but perhaps a donation drive for this might work.

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Hi and thanks for all reply's. My claim is for a broken disc in the back which causes lower partial paralysis I.m now on support allowance due to myself obtaining MRI evidence for the medical services. Therefore they have now conceded that I do have a genuine back problem.

As for CAB you are right the poor folks are snowed under and look very unhappy to say the least. I therefore do not with to load them also with my problems.


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  • 5 months later...

Hello everyone. I have just been awarded higher rate DLA. Is there anyone who could please advise me on what I am entitled to in regards of council tax reduction, walk in shower, and can I get carers allowance? Thank you in advance.

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I would contact your local social services, I know that what you get can vary council to council due to cuts etc. Social Services should be able to answer these questions much better and make sure you dont miss out, my mother in law was awarded higher rate DLA and after 3 months of being passed from pillar to post, one call to social services got shower room, stair lift, central heating fitted, and rewired house, but some of those were grants from different pots so thats why its best to go to social services they know whats out there

I know my rights Mr DCA I'm with the CAG......hello hello where you gone Mr DCA8)

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Well got the award letter this morning. Have only awarded higher mobility. They have knocked me back on carer. I suppose I should appeal as there is a lot of points in their letter that are wrong. Seeing that I am virtually bed bound. I have a friend does my shopping and some persona hygiene(ugh). So what now? Do I push this for tribunal, can it back fire? Who has been through this?

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