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    • Hi there, Apologies if this should come under debt. First and formost it seems a UPS problem.   I recently got a letter from Control Account PLC asking for £131.15 and that their client is UPS. The first line in the letter reads "UPS Limited have previously contacted you in relation to an outstanding invoice". I have had no correspondence from UPS regarding anything other than deliveries. The letter gives no details of what UPS charge I am paying, date, tracking number or any relevant information to identify the debt. From my emails the only possible thing it could be is from an order 11th jan 2021.   I have no problem paying this if it is UPS but I don't want to pay a debt recovery firm or their additional costs. (I have recieved a new letter today asking for £15 more).   Should I write to Control Account PLC and ask for information to prove that I owe the debt? Since I have had no correspondence from UPS, surely I should be given more time to pay with them?   Thank you! kind regards!  
    • Not yet, I had problems with Tesco refusing any liability about another incident 2 years ago (look on my profile for that post) causing me to lost £300. This time, I am going full force in writing with Trading Standards. Calling them is pointless.
    • A Summary Offence is one that can be dealt with by summons at Magistrates Court. Perhaps you meant 'its Not a summary offence'   Had it been kept or used  on the public road, it would have been a summary offence.
    • Hi all,   I find myself once again maybe going for the wrong/bad car!   Basics Car: Audi E-tron 2019/19 with 13800 miles on the clock which was an ex-Audi UK car sold via an Audi Lookers dealership. Picked up: 17/6/2021 Method: Outright/cash with deposit of £1000 paid on credit card Price: £47399   Day of handover, found a small dent and showed to salesman who said he would get it all sorted - no issues as I know him/dealer very well. Evening of handover, I emailed salesman in addition to dent, several other issues with most being minor and one being the My Audi app not working with the car.   Timeline 23/6: Car is picked up to get bits resolved. 29/6: Car returned - My Audi issue still outstanding (confirmed by salesman ) along with 1 other item (severe rusting on brakes/discs) + a minor rattle low down on the list of priorities.  New issue with a scuff now on same side as dent -  14/7: Car back at dealership to get remaining bits resolved 21/7: Car returned with brakes/discs resolved, scuff for next time due to time, my audi issues remain   What the officials say Dealership aftersales are stumped with the issue and have logged with Audi Digital Services + Audi UK I've spent 5 hours now with Digital services with 3 cases of my own logged- all 3 escalated by no ETA on resolution Audi UK have logged it too under my name.   Why is the app so important? Well aside from the fact you can lock/unlock using it, being an electric vehicle, it tells you about charge status and enables climate control remotely.   Why is this so important you say? EVs don't do well in cold temperatures - If this carries on into the winter, preconditioning is critical to the longevity and efficiency of the battery - this is where you remotely switch on the climate control to draw heat towards the battery. Charging status is also important - twice now I have been left almost stranded because the charger stopped working due to a fault.  When this happened, the app failed to notify me it had stopped or it was not increasing charge.  Some 30 mins later (or 60 as it was yesterday), I go back to the car to find its stopped and there isn't enough range to get back.   Forums I am also not the only one with this issue.  One forum has over 19 pages of people complaining around the world. Another one with 6+ pages- there is also an e-tron group on facebook again with complaints.   Who does it impact?  Pretty much anyone with a 2019 or early 2020 e-tron.  It seems fine for late 2020 and 2021 models.  Also the A8 I had as a loan car and a late 2020 e-tron, both worked as did my previous SQ5 that I sold.   FOD The app also has something else called Function on Demand.  This is where you purchase "packs" to enable functionality in the car that it did not come with or was not specced with.  My reason for buying this specific spec car despite missing two bits I wanted was always that I could purchase them later. Initially these were not available at all - Audi stated an update would fix it so this was actioned...it did...well for one out of the 2 I wanted.  But even the 1, I purchased it and it has been "installing " ever since. It is all however most likely related to the app/communication issues with the car.   Conclusion I like the car a lot and don't want to reject especially as I will not find a similar spec/price again.  The next closest option is almost £10k more as its newer. But if I do reject, is the app not working sufficient reason?   I am looking at another brand as a backup but they have their own baggage with reliability and with my relation with this specific dealership + generally Audis, I would prefer sticking with them. My concerns around the FOD is also as the licences begin to expire (Maps, My Audi, Alexa etc) this should be something you can renew via FOD but currently may not be working/available to renew.       Thanks in advance  
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me & HFC wanting PHOTOS etc etc to get SAR return


miamidancer
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Hi wannabeedebtfree,

 

I am experiencing the exact same problems with HFC.

 

I sent an SAR, included the fee but they returned them and want photo ID and have said the 40 day period will begin when they get the photo ID.

 

I sent them a copy of our Council Tax bill for this year as proof but they returned the letter and the cheque,

again requesting the photo ID and stating the 40 day period will begin when they get the photo ID.

 

They did'nt have the courtesy to say the C/Tax bill was not proof enough.

 

Would it be possible to to have a look at your template letter that you sent them and if it was ok to use/ alter for my use. As I am at the end of my tether with these people.

 

Many thanks

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Utter bull - and if you were to send them a photo how the hell would they know it is you - wait until the statutory time is up and then contact the the Data Protection tsar - I can assure this will really give them the squits - fines can make the pips squeak!

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Hi DuffNCustard,

 

Thank you for your response. We said the same about the photo ID, how would they know who we are.

 

They are being deliberately obstructive, I think its time to make a formal complaint.

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ICO will want to hear about this

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx100uk,

 

I am sending a complaint to the ICO as well as HFC, I am really fed up being treated in this way.

 

Then HFC have today had the cheek to send an Income/Expenditure form they want filling in, they can swivel.

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I&E?

perhaps one of the legal brains could advise on this one

- I have a vague sort of notion that creditors can request an I&E (standard templates are available)

plus a list of other creditors with balance outstanding (they can get this from Experian etc).

 

When Mr Duff was hauled off to court by HFC and their imps Restons, he was required to provide one.

 

Restons tried to nickel and dime it - basically live on whistle-for-it pie and hand over all your dosh.

 

The Judge booted them into reality,

 

The I&E had been completed by Payplan who thejudge was familiar with, he was also very familiar with the i&E

- plus the amounts on it were within the tolerance accepted as 'norml' by the courts.

 

But requesting an I&E in response to a SAR is surely vexatious.

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I&E

only a judge can demand that

 

pers i'd write to HFc and state what good would a photo provide you?

 

give the FOS a call tomorrow too

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

When I rang the FOS, they said HFC can ask for photo ID and suggested if there was a local branch, to take copies of our passports and the originals and ask the branch to verify they are copies of the originals and forward them internally to the person in question. Unfortunately we do not have a local branch.

 

They also suggested if we were not happy and wanted to make a complaint, they would act on our behalf and ask HFC why they wanted photo ID but this would prolong the process. The FOS did say that as the 40 day period for the SAR was well past, HFC should send the documentation immediately as soon as they received adequate ID for their purpose, as this should have been processed

 

We are going the complaint route to HFC as we do not want to send such personal information through the post.

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Fos are incompetent and seem to side on the creditor. Possibly because it saves their investigators work.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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dear HFC

 

I fail to see how a photo, of someone you have no other photo to compare against

to prove I am who I am resolves the issue.

 

i'd go ring the ICO now

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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