me & HFC wanting PHOTOS etc etc to get SAR return

[miamidancer]

Hi wannabeedebtfree,

 

I am experiencing the exact same problems with HFC.

 

I sent an SAR, included the fee but they returned them and want photo ID and have said the 40 day period will begin when they get the photo ID.

 

I sent them a copy of our Council Tax bill for this year as proof but they returned the letter and the cheque,

again requesting the photo ID and stating the 40 day period will begin when they get the photo ID.

 

They did'nt have the courtesy to say the C/Tax bill was not proof enough.

 

Would it be possible to to have a look at your template letter that you sent them and if it was ok to use/ alter for my use. As I am at the end of my tether with these people.

 

Many thanks

[DuffNCustard]

Utter bull - and if you were to send them a photo how the hell would they know it is you - wait until the statutory time is up and then contact the the Data Protection tsar - I can assure this will really give them the squits - fines can make the pips squeak!

[DuffNCustard]

Oh and by the way - they don't get to state when the clock starts its from receipt of your request.

[miamidancer]

Hi DuffNCustard,

 

Thank you for your response. We said the same about the photo ID, how would they know who we are.

 

They are being deliberately obstructive, I think its time to make a formal complaint.

[dx100uk]

ICO will want to hear about this

 

dx

[miamidancer]

Hi dx100uk,

 

I am sending a complaint to the ICO as well as HFC, I am really fed up being treated in this way.

 

Then HFC have today had the cheek to send an Income/Expenditure form they want filling in, they can swivel.

[DuffNCustard]

I&E?

perhaps one of the legal brains could advise on this one

- I have a vague sort of notion that creditors can request an I&E (standard templates are available)

plus a list of other creditors with balance outstanding (they can get this from Experian etc).

 

When Mr Duff was hauled off to court by HFC and their imps Restons, he was required to provide one.

 

Restons tried to nickel and dime it - basically live on whistle-for-it pie and hand over all your dosh.

 

The Judge booted them into reality,

 

The I&E had been completed by Payplan who thejudge was familiar with, he was also very familiar with the i&E

- plus the amounts on it were within the tolerance accepted as 'norml' by the courts.

 

But requesting an I&E in response to a SAR is surely vexatious.

[dx100uk]

I&E

only a judge can demand that

 

pers i'd write to HFc and state what good would a photo provide you?

 

give the FOS a call tomorrow too

 

dx

[miamidancer]

Thank you dx and Duff for the info. I will ring the FOS tomorrow and see what they advise.

[miamidancer]

When I rang the FOS, they said HFC can ask for photo ID and suggested if there was a local branch, to take copies of our passports and the originals and ask the branch to verify they are copies of the originals and forward them internally to the person in question. Unfortunately we do not have a local branch.

 

They also suggested if we were not happy and wanted to make a complaint, they would act on our behalf and ask HFC why they wanted photo ID but this would prolong the process. The FOS did say that as the 40 day period for the SAR was well past, HFC should send the documentation immediately as soon as they received adequate ID for their purpose, as this should have been processed

 

We are going the complaint route to HFC as we do not want to send such personal information through the post.

[renegadeimp]

Fos are incompetent and seem to side on the creditor. Possibly because it saves their investigators work.

[dx100uk]

dear HFC

 

I fail to see how a photo, of someone you have no other photo to compare against

to prove I am who I am resolves the issue.

 

i'd go ring the ICO now

 

dx