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    • Hi welcome to the Forum.  If a PCN is sent out late ie after the 12th day of the alleged offence, the charge cannot then be transferred from the driver to the keeper.T he PCN is deemed to have arrived two days after dispatch so in your case, unless you can prove that Nexus sent the PCN several days after they claim you have very little chance of winning that argument. All is not lost since the majority of PCNs sent out are very poorly worded so that yet again the keeper is not liable to pay the charge, only the driver is now liable. If you post up the PCN, front and back we will be able to confirm whether it is compliant or not. Even if it is ok, there are lots of other reasons why it is not necessary to pay those rogues. 
    • Hi 1 Date of the infringement  arr 28/03/24 21:00, dep 29/03/24 01.27 2 Date on the NTK  08/04/2024 (Date of Issue) 3 Date received Monday 15/04/24 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012?  Yes 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] No  7 Who is the parking company? GroupNexus 8. Where exactly [carpark name and town] Petrol Station Roadchef Tibshelf South DE55 5T 'operating in accordance with the BPA's Code of Practice' I received a Parking Charge letter to keeper on Monday 15/04/24, the 17th day after the alleged incident. My understanding is that this is outside the window for notifying. The issue date was 08/04/2024 which should have been in good time for it to have arrived within the notice period but in fact it actually arrived at lunchtime on the 15th. Do I have to prove when it arrived  (and if so how can I do that?) or is the onus on them to prove it was delivered in time? All I can find is that delivery is assumed to be on the second working day after issue which would have been Weds 10//04/24 but it was actually delivered 5 days later than that (thank you Royal Mail!). My husband was present when it arrived - is a family member witness considered sufficient proof?
    • lookinforinfo - many thanks for your reply. It would be very interesting to get the letter of discontinuance. The court receptionist said that the county court was in Gloucester 'today' so that makes me think that some days it is in Gloucester and some days its in Cheltenham, it was maybe changed by the courts and i was never informed, who knows if DCBL were or not. My costs were a gallon of petrol and £3.40 for parking. I certainly don't want to end up in court again that's for sure but never say never lol. Its utterly disgusting the way these crooks can legally treat motorists but that's the uk for you. I'm originally from Scotland so it's good that they are not enforceable there but they certainly still try to get money out of you. I have to admit i have lost count of the pcn's i have received in the last 2 yr and 4 months since coming to England for work, most of them stop bothering you on their own eventually, it was just this one that they took it all the way. Like i mentioned in my WS the the likes of Aldi and other companies can get them cancelled but Mcdonalds refused to help me despite me being a very good customer.   brassednecked - many thanks   honeybee - many thanks   nicky boy - many thanks    
    • Huh? This is nothing about paying just for what I use - I currently prefer the averaged monthly payment - else i wouldn't be in credit month after month - which I am comfortable with - else I wold simply request a part refund - which I  would have done if they hadn't reduced my monthly dd after the complaint I raised (handled slowly and rather badly) highlighted the errors in their systems (one of which they do seem to have fixed) Are you not aware DD is always potentially variable? ah well, look it up - but my deal is a supposed to average the payments over a year, and i dont expect them to change payments (up or down) without my informed agreement ESPECIALLY when I'm in credit over winter.   You are happy with your smart meter - jolly for you I dont want one, dont have to have one  - so wont   I have a box that tells me my electricity usage - was free donkeys years ago and shows me everything I need to know just like a smart meter but doesnt need a smart meter,  and i can manually set my charges - so as a side effect - would show me if the charges from the supplier were mismatched. Doesn't tell me if the meters actually calibrated correctly - but neither does your smart meter. That all relies on a label and the competence of the testers - and the competence of any remote fiddling with the settings. You seem happy with that - thats fine. I'm not.    
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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horseybee v Halifax


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Hi there, I recently sent a letter to the Halifax stating that my charges where unfair and in breech of consumer rights and that i request a refund of all my charges. I photo copied my bank statements over the last 2 yesrs and posted it last Friday. Now on Tuesday i have received a reply saying "That they are terribly sorry for any upset that they have caused!! and that they are dealing with my claim, and that I will receive a reply shortly, but certainly no later than 4 weeks.":-|

 

Is this normal? and has anyone else received a letter like this? What should i do, should i sit tight or act straight away?

 

Thanks for any info!:)

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Hi there, I recently sent a letter to the Halifax stating that my charges where unfair and in breech of consumer rights and that i request a refund of all my charges. I photo copied my bank statements over the last 2 yesrs and posted it last Friday. Now on Tuesday i have received a reply saying "That they are terribly sorry for any upset that they have caused!! and that they are dealing with my claim, and that I will receive a reply shortly, but certainly no later than 4 weeks.":-|

 

Is this normal? and has anyone else received a letter like this? What should i do, should i sit tight or act straight away?

 

Thanks for any info!:)

 

 

Hi Did you send the sar? have you sent the prelim letter or the LBA? are they the template ones?

Why are you only claiming for 2 years? have you had the account longer?

 

Please read the faqs this will avoid so many questions. Let me know the answers and i shall help you.:D

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Hi there, I just sent a ordinary letter that i wrote myself as i couldnt find any to print off and send! This morning i have recieved a letter which has made my blood boil!! It states that they have looked at my file and "they are sorry to here that iam unhappy with them" but and i quote the letter to you "I note your concern about our charges, but these types of transactions do involve extra work and costs and, as a result, we apply a charge to your account.We are sypmpathetic to our customers personal circumstances, but we do believe it is only fair to pass these added costs on to the accounts affected, rather than penalise all our customers.

 

I have investigated the charges levied on your account but i can find no error on our behalf and therefore no reason to refund the charges to you.

 

Needless to say iam gobsmacked!! It also states that they are committed to complying with the Banking code!!

 

Please help......Has anyone else had this letter or is it just me!!!

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Hi i have recieved a letter today repling to my original letter to the Halifax wishing to claim my charges back and to my SHOCK! :o This is what it said....."Thankyou for your recent letter. Iam sorry to learn that you are unhappy with us. I note your concern about our charges, but these types of transactions do involve extra work and costs and, as a result, we apply a charge to your account. I have investigated the charges levied on your account but i can find no error on our behalf and therefore no reason to refund the charges to you. BLAH BLAH.....

 

I cant believe it!!!! Has anyone else had this letter? And do you have any advice on what to do next???? I am feeling a little p###ed off!!!:x :x HELLLLP

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Guest ian cognito

Yes just about everybody has received a letter similar to this, doesn't make the slightest bit of difference, do a bit more reading, FAQ's, step by step guide and the halifax forums and you will have a better idea of the process.

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

http://www.consumeractiongroup.co.uk/forum/halifax-bank/

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Hi horseybee

 

I'd say it was a standard response. Stick to your schedule. Next step is the LBA (letter before action).

 

The point they make in the letter is that they charge you because they have to do extra work on your behalf. We all know it doesn't cost £35 to send a templated letter each time you go overdrawn, and thats what your fighting for. You'd gladly pay their costs if you go overdrawn (postage, letter etc) but you can't as they won't disclose this information.

 

When court action is taken against the banks, they never counter claim. This is because they would have to show their "true costs".

 

Good luck with your claim.

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