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Gym Contract - A £10 debt, which I have offered to pay, now £100 in two weeks.


Kalayaan
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Hallo need some advice,

 

In April 2012 I signed a 12 month gym contract with Fit for Free; Off-Peak fitness, @ £9.95 per month.

 

On the 16th July 2012, I upgraded from Off-Peak fitness to Unlimited fitness, @£15.95 per month, following the completion of an upgrade request form at the reception. I was not given a copy of this form.

 

After 10 months I stopped going too the gym and after 11 months I cancelled the standing order. My reason for cancelling was that some of the equipment had not been maintained, and after reporting it the several times to the staff, nothing was done about it.

 

Addionally I clearly ticked the box I do not wish to be contacted by Fit For Free for special offers and marketing purposes. Yet I have, by email and text messaging, been contacted.

 

On the 24th April 2013 I recieved a letter from Fit for Free asking that I pay £33.90. I replied saying that I was willing to pay £9.95 the amount on the contract that I had signed.

 

Nowhere on the contract does it say that if I upgrade my membership that I will be held liable for the increased amount.

 

I asked Fit for Free to show me a contract that I had signed, which said I had to pay the increased amount. They didn't show me a contract of course, because there is no contract.

 

On the 29th May I was contacted by CCI Legal, saying that I had an account with them and that I now owed £100.85.

 

On 1st June I emailed CCI, telling them that I was in dispute with Fit for Free and in no way was I admitting that I had a debt. They ignored this letter and have phoned me every working day at the same time, using an automated voice robot. They have also sent me letters. In the letters they threaten to use one of 8 methods to get money and they urge me to call a premium rate phone number to workout a payment plan.

 

What to do now, how can I get these bullying lawyers to stop harressing me? Is legal action an option?

 

Thanks for any advice.

Kaly

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Hello Kalayaan, welcome to the CAG.

 

Enjoy your visit, but take some time to look around the forum and understand where everything is.

 

It can seem confusing at first but you will start to find your way round and to understand what a helpful community we are.

 

You haven't received any replies to your post yet. Try posting your query again in a relevant sub-foum. You will get the help and support you need there.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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Hi Kaly,

 

When you stopped going to the gym and then cancelled the DD mandate, had you complained in writing at all, or just reported it verbally on occasions.

 

When you upgraded to the £15.95 a month deal, did you sign anything at all at the time, regardless of whether you were given a copy.

 

Write to CCI Legal saying they are in breach of many of the OFT Debt Collection Guidelines including :-

 

Harassing you repeatedly with daily automated calls.

 

Telling you to call a Premium Rate number to discuss matters.

 

Ignoring your claim that the matter is in dispute.

 

Failing to investigate the nature of the dispute.

 

Refusing to hold collection while they investigate the dispute.

 

Accordingly, you will make formal complaints to the FOS and to the OFT who are taking a keen interest in the activities of gyms and their admin companies.

 

:-)

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