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    • I agree, guys.   Here's an article about NHS test and trace rolling out saliva tests to local public health departments. It doesn't seem to have been thought through and I didn't notice anything in the article about some of the £12bn being passed on to local authorities to help them run this.   https://www.theguardian.com/world/2020/oct/28/10-of-englands-population-could-be-tested-for-covid-19-every-week   'Some local public health directors have dismissed the idea already. One said he would refuse to take part because the tests were “short on scientific backing” and his stretched staff lacked the capacity to deliver at such scale. Another said the lack of any proposed support to track people’s close contacts if they tested positive rendered it pointless.'
    • The legal letter was sent online and it is above  I will repost below Hermes Capitol House 1 Capitol Close Moriey LEEDS LS270WH Particulars 0f Claim xxxxxxx 27/10/2020 I sent a £200 extremely well packaged laptop with Hermes and took up the option of the extra cost to get the £200 compensation and insurance.   For the past 10 weeks i was told that my parcel had been lost but then 2 weeks ago I was told by a manager by the name of Junaid that my laptop had been disposed off without my prior knowledge, the parcel was disposed of as it was "damaged beyond repair" after 1 hours travel.   I was told by many customer service agents and a manager that I would receive a refund. I have an audio recording of the manager assuring me I would get my money back and then he (Junaid) Informed me that the head of the claims department had changed his mind as the laptop was damaged through no fault of my own.   I am claiming for £220 plus £25 legal costs. I also sent a letter of deadlock over 2 weeks ago and I did not receive a response despite the letter being signed for.   Details of claim  amount - £220.00 court fee £25.00 total £245.00
    • Can we see a copy of the so-called deadlock letter please. I understand that you at least kept a copy of that. also I suggest that you take a bit of time and start reading on this forum about the steps needed to take a small claim in the county court.   have you read through some of the hermès threads on this forum so that you understand the issues and the basis of your case and that you have started to formulate your arguments?    
    • I'm a bit puzzled that you didn't keep a copy of your claim form. it's very important that you keep a full set of documents – especially once you have entered the litigation process. You say that you registered on the moneyclaim website but you then sent your claim form by post. You didn't issue the claim online. that is very unusual. Why did you decide not to send it online?    I think it's important that you get a copy of your claim form and I think you should phone the courts and explain to them that you didn't keep her copy and that you need one and can you have one by email.    
    • Is the acknowledgment of service that they have 14 days?
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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It seems all my problems are coming at once.


I'm coming to the end of my 12 month letting agreement with Countrywide. I don't want to move as I love the house and the area. However, Countrywide want a £125 fee to extend for another 12 months as well as putting the rent up, which is exactly what I do not need right now!


I heard that I don't have to sign an extention and could just let it continue into a periodic tenancy. I contacted the landlord directly and he said that he's fine with it rolling over into a periodic agreement and, in fact, he gave instructions to Countrywide when he first signed with them that this was exactly what he wanted to happen. He also knows nothing of a rent increase, despite the letter saying "We are please to inform you that your landlord..."


I called Countrywide after I spoke with my landlord and said that I did wish to stay but on a periodic tenancy. The person on the phone got immediately on the offensive and quite agressive saying that it wasn't possible to go onto a periodic tenancy unless the landlord authorised it. I explained that he was fine with it and they said that they'd contact him and get back to me. My landlord confirmed it with Countrywide and now Countrywide are saying it's a £90 fee to renew on a periodic tenancy! Surely this is incorrect as I'm not signing anything and they don't have to print anything, it's just the same agreement. Can Countrywide charge me this or not?

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I would say 'not'.Whilst STP is tech a new Tenancy contract, it is automatically created by Statute with same T&Cs (other than Notice periods) immediately fixed term of AST expires.

Avoid contact with LA until after fixed term expiry and SPT created.

Do not communicate with LA/LL by telephone, only letter/email so you have a record of correspondence. If you phone, follow up with you

r understanding of what was said/agreed. Your letting Agreement is with LL not LA.

Resist naming LA, Forum posts. Twitter, Facebook etc are' published' material with author exposed to a libel claim. Though nothing you have said about C so far would qualify IMO. Forward any communication to/from LA to LL 'for information'.

LL can easily increase rent by serving s13 notice after 12 months and you can appeal amount of increase to Rent Assessment Comm or you accept suggested rent & pay it.

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  • 2 weeks later...



I have received this email in my inbox, I have obviously been CC'd into it by the letting agents.


We have recently been trying to contact you regarding the tenancy at the above mentioned property.


Your tenants have requested an unsecure periodic month by month tenancy so we wrote to you on the 24th June 2013 to request advising that if you did not respond we would assume you are not agreeable to there request however your tenants are now advising us that they have spoken to you directly and that you have agree this with them.


Please contact me on the below details to discuss your intentions, or via email regarding the terms and status of the renewal of your tenancy and how you would like to proceed.


I look forward to hearing from you.


Could the letting agents cause problems for my wife and I over this? I have spoken to my landlord again and he said that he is happy for it to roll onto a periodic tenancy. How can they assume that the landlord wouldn't be ok with it? I'm worried that the agency will kick us out if we don't pay their renewal fee for a fixed term agreement.

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LA cannot throw you out, only act on LL instructions.


cc to T just to show they are awaiting LL instruction. The only 'lack of security' for LL is you are not tied in to a new fixed term, but this also has some benefit for LL IMO. You are still required to give min 1 month Notice during SPT, LL 2 months


When does fixed term expire? If you remain in occupation after that date an SPT will be automatically created.

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on 4th August you will be automatically in a Periodic Tenancy. The only things that could change that are if:

1. You move out on or before 3rd.

2. You sign a new AST.


As Mariner said. the agency cannot evict you, or start any eviction proceedings without the consent of the Landlord. If as you say the Landlord is happy for you to stay there, then there is absolutely nothing that the agency can do to you.

I am not a solicitor :!::!:


Most of my knowledge came from this site :-D:-D


If I have been helpful in any way at all .............. Please click my star..... :-(:-(

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It is this sort of activity that brings letting agents into disrepute, and I don't see why agents who do this shouldn't be named as long as you are factual. There appear to be no policies on CAG that restrict this. Some forums do have such a restriction.


Renewing an agreement used to be 20-30 quid, and often the tenants weren't charged. Now it's 125 quid and they are probably charging both tenant and landlord.


If landlord is happy about you staying, then try not to panic as agent are clearly trying to panic the LL and panicking can be contagious!


Obviously, there is the potential of landlord issuing a 2 month notice at any time, but you may feel that that is not much of a risk.

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  • 2 weeks later...



As I have already spoken to the landlord on 2 occasions regarding this, he said that has no need to sell the property as long as we're in there paying the rent. I've not heard anything else from the letting agency, so at the moment I'm assuming that the matter is closed.



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It is just the LA trying to generate income, as if they did not get enough from the LL managing the property; troublemaking of the worst kind, creating problems where there aren't any.

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I am in a similar situation to OP: started a 6 months contract (assured shorthold tenancy) from Jan 25th and was contacted by Countrywide start a new one; I agreed over the phone and paid the 125GBP admin fee. I then received a copy of the contract on Friday via mail with instructions to sign and return. Now, given today is July 28th - which mean my original 6 months tenancy term has expired, that I am still living in the property, have paid my rent regularly and have received no notice to end tenancy, am I right in assuming that legally my tenancy is a recurring one? If so, can I just trash the contract I received (pity about the admin fee) and go on on a recurring basis? I really would rather have the flexibility to move if need be without being penalized.

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kaworu, IMO you need not sign new fixed term AST as you now have a SPT from 25th July, but familiarise yourself with rigid SPT terms for T notice dates - must be served (received) by end of one Tenancy period (24th), to expire at end of next T period (24th if rent payable per cal month)

NTQs should be served by standard first class mail with free Cert of Posting. You should allow 2 working days from date of posting for deemed service.


Any further queries, please start a new thread to save confusion and thread hijacking.


Consider asking Countrywide for return of your £125 admin fee as the new Contract arrived too late, after start of SPT.

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