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DVLA say vehicle was scrapped 2 years ago but it wasn't!


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Our campervan was recently written off when in the care of a third party. He is claiming on his insurance on our behalf. No problem. Unfortunately..........

 

....the insurance won't pay out as the DVLA say their records show the vehicle as being scrapped 2 years ago!

 

It has been continually insured, MOT'd and taxed during that period, and we still have the V5 in my wife's name.

 

How can DVLA register the vehicle as scrapped without the registered keeper ever knowing about it? How could we continue to insure, tax and MOT a vehicle which didn't exist, according to DVLA?

 

Any ideas? What to do now?

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What was the damage category reached after the vehicle was inspected ?

 

It might have been written off by your own insurance party at the time, have you changed insurers since the impact, and if not, have you got a different policy number to before the accident ?

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We have owned the vehicle since 2009. There have been no accidents relating to this vehicle or claims on our insurance in that time.

 

According to DVLA the vehicle was scrapped in 2011, 2 years before the current claim. We knew nothing of this until the recent accident.

 

The van was written off by the other driver's insurance about a month ago as they were processing the claim. Our insurance have had nothing to do with the current claim, other than us informing them of the accident. The current claim has nothing to do with the supposed scrapping, other than bringing the DVLA records to light.

 

We have no idea how DVLA got the idea that the van had been scrapped.

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It has been continually insured, MOT'd and taxed during that period, and we still have the V5 in my wife's name

How did you re-tax it in the past year or two - did DVLA send the usual reminder or online ref no ? Do you still have the tax disc(s) or receipts / acknowledgements available (e.g. via email ?). They probably typed in a wrong reg number somewhere along the way and your camper turned into a "Swansea Pumpkin"

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