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Freemans refuse to pay commision


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Hi all, long time no post, hope all are well?

My better half has had a freemans account for more years than she cares to remember. Has used it very little over the years, but never had a problem, that is until now.

They owe her money, not much in the global scheme of things (about £20) but significant to her.

They are refusing to pay her until they owe her £25 - is this right? - can they do this?

Regards

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  • 5 weeks later...

Is there anything in the terms and conditions that covers this ?

 

It is not a question I recall having been asked before. Although I know some commission based accounts do have a minimum level before they will pay out.

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This from their T&Cs

 

10% is payable on a select group of Customer accounts. If an account earns commission it will be indicated on your monthly statement.Commission claims must be for £20 or more. Commission cannot be claimed for product and payment protection premiums, next day delivery charges, interest charged or administration fees. Should your account fall into arrears, we reserve the right to offset any earned commission against your balance. Where commission remains unclaimed for a minimum of two years or in the event of a nil balance on your account for a minimum of six months, we reserve the right to withdraw any accrued commission. We reserve the right to make changes to the way in which your commission is paid. Should your agency fall into arrears we reserve the right to withdraw commission on your payments. In addition, we reserve the right to use any outstanding commission in order to bring your agency out of arrears. Customers who placed their first order on or after 1st July 2003 are not eligible to claim commission unless you have been specifically informed otherwise.

 

Commission is not payable on account credit balances and is only payable by BACs.

 

 

https://www.freemans.com/web/main/help.asp?cid=220

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