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Another Cash4phones Problem

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I was quoted £146.15. They sent me a flimsy envelope. I double wrapped my pristine conditioned Iphone 4. and posted it to them. They said they sent me an email stating that the back casing was cracked and offered me £51.15. I found their telephone number on the [problem] website. I rang them and told them to return my mobile or I would take legal Action. They informed me that because I had threatened them they would terminate my telephone conversation. Eventually the person I was speaking to whose name was Frank told me he would look into it and ring me back. Amazed as I was he did ring me back at 7pm. He told me he had found my mobile it was undamaged and instructed me to pay £8.95 into their Barclays bank account number 83111571, this I did on 12/6/13. I was informed that once they had received this they would return my mobile. on 16/6/2013 I received this:


Dear xxxxxx,


You'll be pleased to know that we have made a bank transfer of £51.15 in to your bank account number ending xxxx4597 towards the payment of your mobile(s). You should receive this amount in your account in the next 3 to 5 days, however in really busy periods it may take longer.

Please allow 7 to 10 working days from the date of this e-mail before contacting us if funds don't reach your account.


We endeavour to operate a prompt and efficient process and hope you are pleased with the way we have dealt with your order.


If you are happy with the service you have received then please feel free to recommend us to your friends, relatives or colleagues.


We are always striving to ensure 100% customer satisfaction and appreciate any comments whether good or bad.


Once again, thank you for choosing us and we hope you use us again when your next phone is ready to be recycled.


Kind regards,

The Management Team



I have sent them a reply:


To whom it may concern.




This is my second email to you and I have also spoken to someone at your company called Frank. I rejected your offer of £51.15 as I did not believe the iphone i sent to you was damaged and you originally told me you would pay me £146.15. This was confirmed by Frank who telephoned me back to tell me he had located my iphone and that it was undamaged. I told him I wanted the mobile Iphone returned to me. He asked me to pay £8.95 into your Barclays bank account. and he would then return my iphone to me. I paid this money to you on 12th June. I have not received my phone yet but received an email from you on 16 June telling me you were going to transfer £51.15 into account. This is not what was agreed.


Unless I receive my mobile Iphone by return of post from you I shall have no alternative than to take legal action to retrieve my property.










I received a delivery report saying my email has failed to send.

I have not received my mobile or any other correspondence from them.


I do not know what to do next, they are absolutely awful people. If anyone can help please contact me. my email address is

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We seem to be getting a lot of very similar stories about this company.



I think that you should only deal with this company on the phone if you record your calls. This is our advice ins respect of telephone dealing with all companies.


I think that you should send them a final letter and email giving them 14 days to return your phone or you will sue - then sue.

Don't make this threat if you aren't prepared to go ahead.


We will help you draft the claim. It will be easy and cheap.


If the email bounces back again that I would dispense with the 14 days pre-action protocol and I would sue immediately. Keep copies of everything - including bounced emails.

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I see that there are a huge number of complaints here - http://www.trustpilot.com/review/cash4phones.co.uk?r=5024827&correlationId=48ecf5f7-4c23-4760-83ed-144f37dc8ad3


I really do think that I would not bother with the protocol but just sue immediately. Drop them a note and give a day or two to respond.

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Well I am amazed. I got my phone back on Saturday. And guess what!!!!! There is absolutely no damage to it at all. Remember I said in my earlier thread that they had reduced the offer from £146.15 to £51.00. All I can say to those in the same situation is do what I did. Which was I hounded them, threatened them with court action, even when they terminated the call because I had threatened legal action, I rang them straight back. I did pay the £8.95 fee to get phone returned and I must admit I did think they had just conned me for another 8.95. But the mobile did come back to me and undamaged. WHICH PROVES THEY ARE CONNING PEOPLE WITH REDUCED OFFERS TELLING THEM THE MOBILES ARE DAMAGED. Phew!!!!! I got lucky I guess. All I can say is keep ringing them. And spread the word DO NOT USE THIS COMPANY !!!!! Thanks everyone for all of your advice.

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