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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Help needed - Studio Spares

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I'm new to this forum, but I've come across a problem with a retail store, and I'm not sure who to turn to.


I ordered a very specific part from Studio Spares at the beginning of February this year. It's a metal faceplate, made by a German company called König and Meyer. I was given a delivery date of the 19th of April.


When the part didn't arrive, I phoned Studio Spares hoping for an explanation. I was told that they hadn't received it in their last K&M shipment, and they were expecting it in the next one. I was happy to wait, as I need the part to use a keyboard stand (also made by K&M and sold by Studio Spares) that cost me over £100.


2 months later, and 5 months since I first ordered the product, I phoned Studio Spares again today for the fifth or sixth time since the first delivery date I was given. Each time I've called, I've been given a different excuse as to why the they don't have the part in stock. What's worse, I've now been told I'll have to wait til at least the end of August.


I'm frustrated, and disappointed with the company. I've been offered a refund for the part itself, which costs less than £10, but I need the part and not the money! I've also spent a great deal more than £10 in phone calls alone trying to chase the part.


I finally managed to get through to a manager today, who I've been told is now finding out why it's taken so long. I still feel that there's a possibility I'll be told at the end of August the same thing I was told in April - "The part didn't arrive in our last K&M shipment".


If there's anyone that feels they can help me get hold of this part, or at least receive some fair compensation from Studio Spares, please let me know.



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get it direct from their k+m website!


get you r money back using chargeback from the useless supplier too



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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The first thing I did when I realized I needed the part, even before I spoke to Studio Spares, was to contact K&M via e-mail. Their representative was quick to respond. He was able to identify the correct part and give me the relevant reference number, even though his first language was German rather than English. He also recommended that I use the same dealer I bought the stand from, even though I'd asked to purchase it directly, so my thinking is that they don't deal with the consumer as a company policy.


As for sourcing it from another dealer, I think that's a great suggestion, and I wish I'd thought of it earlier. I noticed there's a dealer on Amazon that sells K&M products, and I'll be going there in future.


Now for an update on the situation. Before posting here yesterday, I mentioned to the manager that I would be turning to a consumer group for advice. Within 10 minutes of writing on this forum, I received a phone call from Studio Spares, saying that the product I was looking for had 'mysteriously turned up' at the front desk. After speaking for a couple of minutes, I managed to find out that they had (finally!) made a phone call to K&M in Germany, and spoken to the same person that dealt with my original e-mail. It sounds as tho the part may have been sitting at their warehouse for a while. Still, whatever the case, I'm glad it's been found and is on it's way to me.


Moral of the story?

Don't buy from Studio Spares!

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Go back to the manufacturer and tell them how useless the shop has been and ask them whether the part was ever ordered when they said it was. If K&M have a limited number of agents they would like to know how their distribution network is going and will have words.

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